Many landlords ask us how claims work and about our SPEEDHOME + Allianz Landlord Protection. About how long it takes for claims to be processed and so on. So we’ve decided to compile everything about both topics here 🙂
SPEEDHOME + Allianz Rental Protection overview
Our SPEEDHOME + Allianz Rental Protection covers loss of up to 2 months’ rental, inconvenience benefits or minor property damage, theft of or damage to household content and up to 2 demand letters.
How much does it cost?
Please refer below to view the Landlord Rental Protection Plan offered by SPEEDHOME.
- This Landlord Rental Protection Plan is applicable for any unit rental from RM800 to RM5,000 only.
- A 1.88% Processing Fee will be applied to Monthly Rental Collection.
- On-Time Rental (OTR) is a feature that allows you to get your rental income on time even when your tenant pays late or stops paying. OTR payment can be activated up to 2 times continuously and will only be reset once a tenant pays their rent.
- Overstay Cash Defender is a feature that ensures you to still receive your monthly rental even if the tenant stops paying the rent while still occupying the house.
- Inconvenience benefit coverage is upgradeable upon request.
- Click here for the SPEEDHOME Product Disclosure Sheet.
When will I get the copy of the purchased Landlord Rental Protection Plan?
A soft copy of the purchased Landlord Rental Protection Plan will be sent to you through email within 30 working days after the commencement date of the tenancy.
Please take note that:
- Landlord Rental Protection Plan is only available for those who successfully transact through SPEEDHOME with rental ranging from RM500 to RM5000.
How does claims work? What documents do I need?
Depending on what happened, all claims require a police report and their relevant supporting documents. Please refer to the table below 🙂
Theft and damage to household content
1. Outstanding bills (e.g: TNB or Water Bills)
2. E-payment form(bank account details)
3. Police report for the unpaid bills
|1. Invoices/receipts/quotation for fixes along with pictures from different angles of the damages.|
2. E-payment form (bank account details)
3. Police report for the damaged items
The landlord must lodge the police report at any police station within 3 days of the tenant moving out of the house. For any item that you wish to claim such as unpaid utility, damages or rent, have to lodge in one single police report. Hence, the description of the damages and unpaid utility amount has to list out to SPEEDHOME and we will advise on the content of the police report. Kindly refer here for a police report sample.
By when should I submit my claims report? / Is there a deadline for claims?
Your claims report should be submitted within 2 weeks of the incident. After that, requests will not be entertained. Please note that any loss or damage is only covered if they’re accidentally caused by your default tenant.
Making things easier for you! (How?)
We understand that it can be hard to understand the Landlord’s Rental Protection Plan, so we’ve simplified it for you.
- You can lodge a police report at any police station but please do so within 24 hours after you find that your tenant ran away or if items are missing from your property.
- Nearly a quarter of all Landlord Rental Protection Plan claims (16%) are settled on the day of their submission. Otherwise, the average is 9 days.
- To prevent repeat defaults, we blacklist defaulted tenants in terms of RAMCI credit score as debt.
Better than Deposit
Financial and property security are always, always top concerns for landlords which is why the deposit exists – just in case the tenant causes property damage or something. But sometimes, the deposit isn’t enough – which is where we come into play. With our SPEEDHOME + Allianz protection, we help you claim 2..22 times more than the rental amount.
SPEEDHOME + Allianz
|Loss of rental up to 2 months||
|Up to RM2000||
Inconvenience benefits or minor property damage
|0.5 – 1 month’s rental|
|Up to RM 15,000 for accidental property damage and theft of household content||Accidental damage or theft coverage||Only the total amount of deposit at the beginning of the tenancy|
Hope that this answers your questions. If you have more questions or any issues, please contact our Finance team at [email protected] .