Tenant FAQ

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Know more about the perks of being a SPEEDHOME tenant.

Please email us at [email protected] if you can’t find the question/answer you’re looking for.

TABLE OF CONTENTS:

  • Basics
  • Payment
  • Tenancy Agreement

Basics


What is SPEEDHOME?

SPEEDHOME is an online property platform connecting landlords and tenants to rent direct.

SPEEDHOME allows tenant to rent a home with ZERO DEPOSIT policy

renting process in SPEEDHOME
Process of renting in SPEEDHOME

Does SPEEDHOME offer short-term rental?/ Can I rent short-term?

A tenancy period for SPEEDHOME users starts from a minimum of 3 months and can be extended to a maximum of 12 months.

How is a short-term rental different than standard 12 months home rental?

Yes, it is different. If you choose to rent short-term (i.e: 3-11 months), there will be a surcharge. Please refer to the table below.

Does the insurance apply to tenants?

No, the insurance applies to landlords only.

How do I search for a house/room?

You can search for a house/room to rent for FREE through the SPEEDHOME website or our mobile app.

  • Website, Android App or iOS App: Go to our home page and click on the search bar to find a house/room. Fill in the details accordingly; area, pricing, furnishing and click on the search button.
  • For room, click on the search bar on the homepage. Then, click “Housing Type” and select “Room”.

FREE Tip to find a house within a week:
Search for at least 5 houses and put a chat request to at least 5 different landlords so that you can find a house faster.

What do I do when I find a place/home/condo/apartment/studio/room I like?/How do I chat with the landlord?

If you have found a home that you want to view, follow the steps below:

  1. Click on the “Chat with Owner button”.
  2. Put in your request to chat with the landlord.

Kindly give around 24 hours for the landlord to accept your chat request. We’ll remind you via SMS, email and in-app notification. If the landlord has accepted your chat request, you can start chatting with the landlord and decide when to meet the landlord for the viewing
Note: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords to find a house faster.

Also, we highly suggest you download our mobile app to receive notifications and be on top of the game to get your house faster.

What do I do if I get no replies from landlord

When you have a landlord that is not cooperating with you or has not replied to your chat request, contact us to help you make a deal. You can give us a call at +6018 7777 650 or drop an email at  [email protected]  

p.s: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords so that you can find a house faster.

What do I do if I want to rent the house or room after viewing?

If you’ve met the landlord and want to proceed then follow the simple steps below:

  1. Ask the landlord to create the tenancy agreement on Speedsign.
  2. Our team will give you a call for a quick background check*
  3. After signing the agreement you will receive a payment link to make the rental payment.

If you have not received any calls from our team, feel free to email us at [email protected]

*Note 1:  Zero Deposit applies for rental from RM800 to RM5000 only. 
*Note 2: The booking fee is non-refundable which means if you cancel the deal after paying the booking fees then the booking fee will be forfeited. The booking fee is only refundable if you fail the background check. Also, you need to submit all the documentation for the background check within 5 days, failing to do so will lead to forfeiting of your booking fee.

How long is a tenancy period for SPEEDHOME?

A tenancy period for SPEEDHOME users starts from a minimum of 3 months and can be extended to a maximum of 12 months.

Is there a tenancy agreement?

Yes, there is a tenancy agreement. Your landlord will create it on Speedsign and send it to you. After that, you have to click on the link to the agreement and sign it.

Who pays for the tenancy agreement?

You as the tenant will pay for the tenancy agreement.

How much does the tenancy agreement cost?

The cost of the tenancy agreement is RM399 + 6% SST.


Room Rental


What happens if the common room is left dirty by my other housemates?

As a common responsibility of the tenants, the common room needs to be taken care of by the tenants living in the unit. So, it is your duty to communicate with the other housemates to keep the common room clean.

Are there any house rules to follow? / What are my responsibilities when I rent a room?

The basic house rules are as follows:

  • Kitchen use: Everybody should clean up after cooking. All dishes and cookware used should be cleaned after use and left to dry.
  • Cleaning duties and supplies: Cleanliness of the house should be maintained well together. Supplies should be purchased by you.
  • Common area use: Everybody is to clean up after themselves or any guests in common area.
  • Pets: Pets are only allowed after informing Landlord and given the consent to do so.
  • Conflict resolution: In the interest of household harmony, you agree to make reasonable efforts to maintain a peaceful environment within the House and shall work together to resolve any differences
  • Noise level: You are to be considerate to other tenants and/or neighbors by keeping the noise low.
  • Drug use: Any type of illegal drug is not to be brought around, kept or used in the house.
  • Additional tenants: Only the Tenant stated in the tenancy agreement is allowed to occupy the room.

Payment


Are SPEEDHOME services free? / Does SPEEDHOME charge anything?

It is free to search through our listings. Only once you have decided to rent the house, you as a tenant will have to pay the following before moving in.

1st month’s rent +  (RM399+6% SST) tenancy agreement fee

p.s: Before signing the agreement, you will have to pay a booking fee of RM500 for house rental which will eventually be deducted from the remaining rental payment.

The booking fee is non-refundable which means if you cancel the deal after paying the booking fees then the booking fee will be forfeited. The booking fee is only refundable if you fail the background check. Also, you need to submit all the documentation for the background check within 5 days, failing to do so will lead to forfeiting of your booking fee.

How much is the tenancy agreement?/Will there be SST/tax charged? / Is there going to be SST?

The cost of tenancy agreement is RM399. And yes there is an additional SST charge, 6% SST will be charged on the tenancy agreement.

Note: Besides the tenancy agreement fee, all of SPEEDHOME tenant services are free.

Who do I pay the rental to?

You pay the rental to SPEEDHOME every month. SPEEDHOME will send you an invoice every month to your email 7 days before the due date.

How do I pay the rental? / How does payment work? / How much do I have to pay before moving in?

For room rental and home rental, it’s the same. We’ll send you an invoice every month to your e-mail 7 days before the due date.

You can click on the payment link to pay via:
1. Credit/debit card
2. Online banking
3. ATM/CDM

P.s: If you have done a bank transfer or done cash deposit via any cash deposit machine, please send the payment receipt to [email protected] from the email that you have used to sign the tenancy agreement.

How much do I have to pay for Zero Deposit?/Is there Zero Deposit for Room/Home Rental?

There is no fee for you to get Zero Deposit Rental scheme. You need to just pass our background check to qualify for the Zero Deposit Rental Scheme

Zero Deposit is applicable to rooms and homes with rental from RM800 to RM5000.

Once you have decided to rent the place, you as a tenant will have to pay as below before moving in:

Home: First month’s rent + (RM399+6% SST) tenancy agreement fee

Note: Short term rental from 3 to 11 months comes with a surcharge. Refer to the table below to know more on the surcharge amount:

Note: No other charges for using SPEEDHOME’s services

Do I pay in the month itself or before moving in?

You have to make the full payment to collect the keys before moving in. If you need some time, you can book the property with a minimum of RM500 and pay the remaining amount later before moving in. The full amount includes the 1st month’s rent and tenancy agreement fee. 

How does payment work for tenants with SPEEDHOME’s short-term rental?

Short term rental from 3 to 11 months comes with a surcharge. Refer to the table below to know more on the surcharge amount


How do I calculate my short-term rental fee?

Based on the table above, this is how you calculate your short-term rental. 

Example:
Rental price = RM1,000
Tenancy period 10-11 months = 25% surcharge of the 1st month’s rent
RM1,000 + (25% x RM1,000)
= RM1,000 + RM250
= RM1,250 per month

How much does it cost to renew my tenancy?

The tenancy renewal cost is fixed at a cost of RM199 + 6% SST. You as the tenant will have to pay to renew it.

Will you notify me if/when my credit card is rejected?

Yes, we will notify you within 24 hours. We will attempt to charge again within 3 days

Tenancy Agreement/Background Check


How do I sign the tenancy agreement?

You can go to Speedsign here to sign your agreement. The landlord will first create the agreement and send the link to you for the signing of the agreement.

p.s: Before signing the agreement, you will have to pay a non-refundable booking fee of RM500 for house rental which will eventually be deducted from the remaining rental payment. (If you as a tenant fails the background check, then we will refund the booking fees to you)

With Zero Deposit, does that mean I can leave the property anytime?

No, you cannot leave the property anytime before the contract ends.
If you want to leave before the contract ends, then as per the tenancy agreement you will have to give 2 months’ notice or pay the two months’ rent before leaving. Also, you will have to pay for your utilities of the last month you stayed before leaving the property.

How much do I have to pay for the tenancy agreement?

It cost RM399 + 6% SST for all types of unit.

How much does tenancy renewal cost?

The tenancy renewal cost is fixed at a cost of RM199 + 6% SST if you renew within the stipulated time.

Is a digital tenancy agreement legal in Malaysia?

Yes, a digitally signed tenancy agreement is legal. The duty stamped copy will be admissible in court under Section 7 of Electronic Commerce Act 2006 and Section 62(2) of Digital Signature Act 1997.

Section 7 of Electronic Commerce Act 2006 basically states that an electronic message can be used to express any related communication when it comes to a contract formation.

As for Section 62(2) of Digital Signature Act 1997, a document signed with a digital signature is as legally binding as a document signed with a handwritten signature, an affixed thumbprint or any other mark.

If you have any further questions, feel free to email us at [email protected] or call/WhatsApp us at +60 18 7777 650

What are CTOS/RAMCI/Experian checks?

CTOS checks your loan and payment history for the past 12 months. CTOS checks if you have sufficient credibility to pay the rent. This is done by checking your credit history for the past 24 months.

SPEEDHOME will perform these checks before you start renting our Zero-Deposit properties.

What does the background check entail? / What documents should I bring for background check?

The documents differ depending on your nationality. Please refer below:

If you are a Malaysian citizen, we’ll check the following:
1. Employment Offer Letter (if you are working) or University Offer Letter (if you are a student)
2. Past 3 months’ bank statements
3. CTOS & RAMCI (Experian) score

If you are a foreigner, we’ll check:
1. Passport copy
2. Visa copy
3. Employment Offer Letter (if you are working) or University Offer Letter (if you are a student)
4. Past 3 months’ bank statements

How soon should I submit the documents for Background Check?

As soon as possible, you get a buffer period of 5 days after paying the booking fees to complete the background check by submitting all the requested document. Failing that leads to forfeiting of RM500 of your paid booking fees.

What if I want to terminate my tenancy agreement early?

If you want to terminate the tenancy agreement early, you must:
1. Give your landlord 2 months’ notice before the termination date.
2. Should you need to leave immediately, you must pay 2 months’ rental as a penalty.
3. Arrange for the handover of keys upon moving out.

What happens when the tenancy agreement ends? / What if I completed my tenancy?

You have two options:
1. Renew the tenancy agreement for another period of 6 to 12 months.
2. Move out after the end of the agreement.

When you move out. you must:
1. Clear all utility bills
2. Arrange a handover of keys with your landlord

Can I get a copy of the drafted tenancy agreement?

You can download the draft of the tenancy agreement here

Last updated: 11 February 2020

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