Terms of Use
By accessing or using the SPEEDHOME website, mobile applications, and related services (collectively, the “Platform” or “Services”) provided by Speedrent Technology Sdn Bhd (Company No. 201601005661 (1176587-M)) (“SPEEDHOME,” “we,” “us,” or “our”), you, the User (“User,” “you,” “your”), signify your absolute and unconditional acceptance of and agreement to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms in their entirety, you are prohibited from using the Services.
1. Our Services and SPEEDHOME’s Role
1.1. SPEEDHOME provides an online Platform that primarily functions as a venue to connect Landlords and Tenants for the purpose of renting residential properties in Malaysia. Our Services may include property listing facilitation, communication tools, digital tenancy agreement templates (“SPEEDSIGN”), access to optional Software-as-a-Service products for Landlords (“SaaS Product”), facilitation of access to landlord insurance products (for which SPEEDHOME acts as a licensed insurance agency/agent), optional “Homerunner” support services, and facilitation of rental payments through our Platform.
1.2. **SPEEDHOME’s Limited Role:** You acknowledge and agree that SPEEDHOME’s fundamental role is that of a technology platform provider and facilitator. For its basic Platform services, SPEEDHOME does not act as an “estate agent” or “property manager” as defined under the Valuers, Appraisers, Estate Agents and Property Managers Act 1981 (Act 242) or any other applicable law. We do not undertake property viewings (unless as part of an optional, subscribed Homerunner service with a defined logistical scope), negotiate tenancy terms on your behalf, or manage properties in a discretionary capacity unless such functions are explicitly part of a distinct, optional “Subscribed Service” (as defined below) chosen and paid for by you, and only to the extent specified in the terms of that Subscribed Service.
1.3. **Tenancy Agreements:** While SPEEDHOME is named as a party in its standard Tenancy Agreement template for the purpose of facilitating certain Platform functionalities and providing Subscribed Services chosen by the Landlord, SPEEDHOME’s involvement as a party is strictly limited to the obligations and roles expressly defined for SPEEDHOME within that Tenancy Agreement, particularly concerning the operation of the Platform and the delivery of any such Subscribed Services. For all other aspects of the Landlord-Tenant relationship, SPEEDHOME is not a principal party and assumes no fiduciary duties or agency responsibilities beyond those explicitly undertaken for specific Subscribed Services. You agree that SPEEDHOME’s inclusion as a party to the Tenancy Agreement is primarily for operational efficacy of the Platform and Subscribed Services and does not automatically confer upon SPEEDHOME the general roles or responsibilities of an estate agent or property manager.
2. Optional Subscribed Services and Fees
2.1. **Subscribed Services:** Landlords may opt to purchase or subscribe to additional services, including but not limited to our SaaS Product, enhanced Homerunner services, or specific support packages (“Subscribed Services”). The specific features, scope, and fees for Subscribed Services are detailed at the point of subscription or purchase and are governed by these Terms and any additional terms specific to that Subscribed Service.
2.2. **Insurance:** Landlord insurance plans may be offered through our Platform. If a Landlord purchases an insurance plan, our SaaS Product may be included as a complementary component, subject to the terms of the insurance package.
2.3. **Service Fees:**
a. **SaaS Product Fee:** If you subscribe to our SaaS Product, you agree to pay the specified annual subscription fee (e.g., RM799 per year plus applicable taxes, subject to change with notice).
b. **Rental Processing Fee:** For all rental payments processed through the Platform, a Rental Processing Fee (currently 1.88% of the rental amount plus applicable taxes, subject to change with notice) will be charged to the Landlord or as otherwise agreed. This non-refundable fee is for the use of the payment facilitation technology provided by our Platform and covers associated third-party payment gateway costs, transaction processing, and platform maintenance for this function. SPEEDHOME is not liable for any delays or failures in payment processing attributable to third-party payment gateways or banking systems.
2.4. **Fee Decoupling:** You acknowledge that fees for Subscribed Services or specific technology features (like the Rental Processing Fee) are for those distinct, chosen services or technology usage. These fees are, where applicable, intended by SPEEDHOME to be decoupled from the core rental transaction facilitated by the basic Platform features.
2.5. **Payment Terms:** All fees are due and payable in accordance with the billing terms in effect at the time. SPEEDHOME may use third-party payment processors, and you agree to their terms. Late payments may incur additional charges or suspension/termination of Services at SPEEDHOME’s sole discretion. All fees are non-refundable unless expressly stated otherwise by SPEEDHOME in writing or required by mandatory applicable law. SPEEDHOME reserves the right to change its fees or introduce new charges upon reasonable notice.
3. User Accounts and Obligations
3.1. **Account Registration & Accuracy:** You must register for an account to access most Services. You warrant that all information you provide is accurate, complete, and current, and you will maintain its accuracy. Providing false or misleading information may result in immediate account termination and potential legal action.
3.2. **Account Security:** You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify SPEEDHOME immediately of any unauthorized use or security breach. SPEEDHOME is not liable for any loss or damage arising from your failure to comply with this section.
3.3. **User Conduct and Responsibilities:** You agree to use the Services lawfully and in accordance with these Terms. You shall not:
a. Violate any applicable laws, regulations, or third-party rights.
b. Submit false, misleading, defamatory, or offensive content.
c. Use the Platform to harass, abuse, or harm another person.
d. Interfere with or disrupt the integrity or performance of the Platform or Services.
e. Attempt to gain unauthorized access to the Platform or its related systems.
f. Scrape, data mine, or otherwise extract data from the Platform without SPEEDHOME’s prior written consent.
g. Circumvent any technological measures implemented by SPEEDHOME to protect the Platform.
3.4. **Landlord Obligations:** Landlords are solely responsible for: ensuring they have the legal right to rent properties listed; the accuracy, legality, and completeness of their listings; the safety, habitability, and condition of their properties; compliance with all housing laws and regulations; and their conduct towards Tenants.
3.5. **Tenant Obligations:** Tenants are solely responsible for: verifying the suitability of properties; fulfilling their obligations under any Tenancy Agreement, including timely rent payment; and their conduct towards Landlords.
4. Intellectual Property
4.1. **SPEEDHOME IP:** All rights, title, and interest in and to the Platform and Services (excluding User-Generated Content), including all underlying software, technology, designs, graphics, logos, trademarks, and other intellectual property, are and will remain the exclusive property of SPEEDHOME and its licensors. These Terms do not grant you any rights to use SPEEDHOME’s trademarks or other brand elements without prior written consent.
4.2. **User-Generated Content:** You grant SPEEDHOME a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display any content, information, or materials you upload, submit, store, send, or receive on or through the Services (“User-Generated Content”) for any purpose related to the provision, promotion, and improvement of the Services and SPEEDHOME’s business, without any compensation to you. You warrant that you own or have the necessary rights to submit User-Generated Content and that it does not infringe any third-party rights. SPEEDHOME may remove or disable access to any User-Generated Content at its sole discretion, except for personally identifiable data, which is governed by our Privacy Policy.
5. Termination or Suspension
5.1. SPEEDHOME reserves the right, in its absolute and sole discretion, to limit, suspend, deactivate, or terminate your account and/or your access to all or part of the Services at any time, with or without notice, and for any reason or no reason, including, without limitation, if SPEEDHOME believes you have breached these Terms, engaged in fraudulent or illegal activities, or if your use of the Services poses a risk to SPEEDHOME or other users. Any account suspension or audit activity will be based on suspected violations of these Terms, fraudulent activity, or legal/regulatory obligations. For actions involving Personal Data, SPEEDHOME will comply with applicable privacy laws, including the PDPA.
5.2. SPEEDHOME shall not be liable to you or any third party for any such termination or suspension. Upon termination, your right to use the Services will immediately cease, and SPEEDHOME may delete your account and all related information and files.
6. Disclaimers
6.1. THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SPEEDHOME EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT.
6.2. SPEEDHOME MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
6.3. SPEEDHOME MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT AVAILABLE ON OR THROUGH THE SERVICES (INCLUDING PROPERTY LISTINGS OR USER-GENERATED CONTENT), OR THE CONDUCT OF USERS. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS.
6.4. SPEEDHOME DOES NOT ENDORSE, AND IS NOT RESPONSIBLE OR LIABLE FOR, ANY CONTENT, PRODUCTS, SERVICES, OR OTHER MATERIALS AVAILABLE FROM THIRD PARTIES OR OTHER USERS.
6.5. SPEEDHOME EXPRESSLY DISCLAIMS ANY ROLE AS A REGULATED ESTATE AGENT OR PROPERTY MANAGER FOR ITS BASIC PLATFORM SERVICES OR ANY SERVICES NOT EXPLICITLY AND LAWFULLY DESIGNATED AND PROVIDED AS SUCH UNDER THE TERMS OF A SPECIFIC SUBSCRIBED SERVICE BY AN APPROPRIATELY AUTHORIZED ENTITY WHERE REQUIRED. THE AVAILABILITY OF OPTIONAL SUBSCRIBED SERVICES THAT MAY ASSIST WITH PROPERTY MANAGEMENT FUNCTIONS DOES NOT IMPLY THAT SPEEDHOME IS UNDERTAKING A GENERAL PROPERTY MANAGEMENT ROLE OR FIDUCIARY DUTY.
7. Limitation of Liability
7.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SPEEDHOME (INCLUDING ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PLATFORM OR SERVICES, OR ANY CONTENT OR SERVICES THEREIN, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SPEEDHOME HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
7.2. SPEEDHOME’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS AND DAMAGES ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES, REGARDLESS OF THE FORM OF ACTION, SHALL NOT EXCEED THE GREATER OF: (A) FIFTY MALAYSIAN RINGGIT (RM50.00); OR (B) THE TOTAL AMOUNT OF FEES, IF ANY, ACTUALLY PAID BY YOU TO SPEEDHOME FOR THE SPECIFIC SERVICE(S) GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE DATE THE CAUSE OF ACTION AROSE.
7.3. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN SPEEDHOME AND YOU. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.
8. Indemnification
8.1. You agree to indemnify, defend, and hold harmless SPEEDHOME and its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, demands, liabilities, damages, losses, costs, and expenses (including, without limitation, reasonable legal and accounting fees) arising out of or in any way connected with: (a) your access to or use of the Platform or Services; (b) your User-Generated Content; (c) your breach or alleged breach of these Terms or any applicable law; (d) your interaction with any other User, including any Landlord or Tenant; (e) your listing or renting of a property; or (f) any dispute between you and another User.
8.2. SPEEDHOME reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without SPEEDHOME’s prior written consent.
9. Governing Law and Dispute Resolution
9.1. **Governing Law:** These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Malaysia, including but not limited to the Personal Data Protection Act 2010 (PDPA), without regard to its conflict of law provisions.
9.2. **Dispute Resolution:** Any dispute, controversy, or claim arising out of or relating to these Terms, including their existence, validity, breach, or termination, shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (“AIAC”) in accordance with the Arbitration Rules of the AIAC for the time being in force. The seat of the arbitration shall be Kuala Lumpur, Malaysia. The language of the arbitration shall be English. The number of arbitrators shall be one, appointed by the Director of the AIAC. The decision of the arbitrator shall be final and binding on both parties. You hereby waive any right to participate in a class action lawsuit or class-wide arbitration.
10. General Provisions
10.1. **Entire Agreement:** These Terms, together with our Privacy Policy and any other legal notices or terms published by SPEEDHOME on the Platform or explicitly incorporated herein by reference, constitute the entire agreement between you and SPEEDHOME regarding your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
10.2. **Modifications:** SPEEDHOME reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, as determined by SPEEDHOME in its sole discretion, we will provide at least fifteen (15) days’ notice prior to any new terms taking effect (e.g., by posting a notice on the Platform or sending an email). What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.
10.3. **Severability:** If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
10.4. **No Waiver:** No waiver by SPEEDHOME of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of SPEEDHOME to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
10.5. **Assignment:** You may not assign or transfer these Terms, by operation of law or otherwise, without SPEEDHOME’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. SPEEDHOME may assign or transfer these Terms, at its sole discretion, without restriction.
10.6. **Notices:** Any notices or other communications permitted or required hereunder, including those regarding modifications to these Terms, will be in writing and given by SPEEDHOME (i) via email (to the address that you provide) or (ii) by posting to the Platform. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.
10.7. **Contact Us:** If you have any questions about these Terms, please contact us at [email protected]
Last Updated: 5 June 2025
