{"id":48187,"date":"2026-04-25T02:52:44","date_gmt":"2026-04-24T18:52:44","guid":{"rendered":"https:\/\/speedhome.com\/blog\/?p=48187"},"modified":"2026-06-18T02:14:29","modified_gmt":"2026-06-17T18:14:29","slug":"your-speedhome-homerunner","status":"publish","type":"post","link":"https:\/\/speedhome.com\/blog\/your-speedhome-homerunner\/","title":{"rendered":"What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!)"},"content":{"rendered":"\n<p>SPEEDHOME Homerunner is a free viewing management service included with every listing. A trained local agent collects your keys, runs all tenant viewings \u2014 in-person and virtual \u2014 and returns your keys when the unit is rented. No landlord presence needed. Available across Klang Valley. Here&#8217;s exactly what the service includes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Is a SPEEDHOME Homerunner?<\/h2>\n\n\n\n<p><strong>A Homerunner is a trained SPEEDHOME agent who manages all property viewings on your behalf \u2014 key collection, scheduling, tenant feedback \u2014 for free.<\/strong><\/p>\n\n\n<!-- SH:BLOGIMG:2026-04-28:steps:55449 -->\n\n<figure class=\"wp-block-image size-large sh-blog-image-inline\" style=\"max-width:100%;overflow:hidden;margin:24px 0;\"><img loading=\"lazy\" width=\"720\" height=\"720\" src=\"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/p2_48187_your-speedhome-homerunner_steps-1.webp\" alt=\"Branded SPEEDHOME app and trust visual for What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!) step-by-step image\" class=\"wp-image-55449\" loading=\"lazy\" decoding=\"async\" style=\"display:block;width:100%;max-width:100%;height:auto;border-radius:12px;\"\/><figcaption>Branded SPEEDHOME app and trust visual for What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!) step-by-step image<\/figcaption><\/figure>\n\n\n\n\n<p>A Homerunner is a trained local agent employed by SPEEDHOME to conduct property viewings on behalf of landlords. They handle the full viewing logistics \u2014 key collection, scheduling, showing the unit, and reporting tenant feedback \u2014 without the landlord needing to be there.<\/p>\n\n\n\n<p>This isn&#8217;t a random courier. Homerunners are background-checked, trained in property presentation, and equipped with the SPEEDHOME app to log viewings and feedback in real time.<\/p>\n\n\n<!-- SH:BLOGIMG:2026-04-28:comparison:55450 -->\n\n<figure class=\"wp-block-image size-large sh-blog-image-inline\" style=\"max-width:100%;overflow:hidden;margin:24px 0;\"><img loading=\"lazy\" width=\"720\" height=\"720\" src=\"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/p2_48187_your-speedhome-homerunner_comparison-1.webp\" alt=\"Branded SPEEDHOME app and trust visual for What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!) comparison image\" class=\"wp-image-55450\" loading=\"lazy\" decoding=\"async\" style=\"display:block;width:100%;max-width:100%;height:auto;border-radius:12px;\"\/><figcaption>Branded SPEEDHOME app and trust visual for What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!) comparison image<\/figcaption><\/figure>\n\n\n\n\n<h2 class=\"wp-block-heading\">How to Book a Homerunner: 3 Steps<\/h2>\n\n\n\n<p><strong>No extra sign-up needed. Homerunner is automatically included for SPEEDHOME listings in covered areas. List your property, drop off your keys, and the Homerunner handles the rest.<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>List your property on SPEEDHOME<\/strong> \u2014 Homerunner service is automatically included for listings in covered areas. No separate sign-up needed.<\/li><li><strong>Drop off your keys<\/strong> \u2014 Hand your keys to the Homerunner at a convenient time. They handle all viewings until the unit is rented, then return your keys.<\/li><li><strong>Receive viewing reports<\/strong> \u2014 After each viewing, you get feedback via the SPEEDHOME app: tenant interest level, questions asked, and next steps.<\/li><\/ol>\n\n\n\n<p>You don&#8217;t need to reschedule your workday around viewings. The Homerunner manages it all.<\/p>\n\n\n<!-- SH:BLOGIMG:2026-04-28:summary:55451 -->\n\n<figure class=\"wp-block-image size-large sh-blog-image-inline\" style=\"max-width:100%;overflow:hidden;margin:24px 0;\"><img loading=\"lazy\" width=\"720\" height=\"720\" src=\"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/p2_48187_your-speedhome-homerunner_summary-1.webp\" alt=\"Branded SPEEDHOME app and trust visual for What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!) summary image\" class=\"wp-image-55451\" loading=\"lazy\" decoding=\"async\" style=\"display:block;width:100%;max-width:100%;height:auto;border-radius:12px;\"\/><figcaption>Branded SPEEDHOME app and trust visual for What to Expect from Your SPEEDHOME Homerunner (Your Local Helper!) summary image<\/figcaption><\/figure>\n\n\n\n\n<h2 class=\"wp-block-heading\">What Homerunners Do: Full Service Breakdown<\/h2>\n\n\n\n<p><strong>Homerunners handle the full viewing cycle: key custody, tenant scheduling, in-person and virtual tours, and post-viewing feedback reports \u2014 all logged in the SPEEDHOME app.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Handling<\/h3>\n\n\n\n<p>The Homerunner collects your keys before viewings begin and returns them once the unit is rented. No more coordinating key handoffs with multiple prospective tenants or worrying about who has access to your property.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scheduling &amp; Reminders<\/h3>\n\n\n\n<p>Viewing slots are managed through the SPEEDHOME platform. Prospective tenants book directly, and the Homerunner coordinates. Automated reminders reduce no-shows \u2014 one of the most common complaints from landlords managing viewings themselves.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">In-Person and Virtual Tours<\/h3>\n\n\n\n<p>Homerunners conduct both in-person walkthroughs and virtual video tours. Virtual viewings filter out less serious prospects \u2014 tenants relocating from other states can assess the unit before committing to a trip.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Expert Walkthrough<\/h3>\n\n\n\n<p>During the viewing, the Homerunner highlights key features, answers standard property questions (floor size, facilities, maintenance history), and points out nearby amenities. A professional presentation increases the likelihood of an offer.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Post-Viewing Feedback<\/h3>\n\n\n\n<p>After every viewing, the Homerunner logs feedback in the SPEEDHOME app \u2014 tenant interest level, concerns raised, and whether a follow-up is needed. Landlords track viewing activity without making a single call.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why This Matters for Landlords<\/h2>\n\n\n\n<p><strong>The average landlord in Klang Valley spends 2\u20134 hours per weekend managing viewings. Homerunner eliminates that entirely \u2014 at zero cost.<\/strong><\/p>\n\n\n\n<p>Driving to the unit, waiting for tenants who may not show, repeating for weeks. Homerunner replaces all of that with a system that runs without you.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><\/th><th>Self-Managed Viewings<\/th><th>With Homerunner<\/th><\/tr><\/thead><tbody><tr><td>Landlord presence required<\/td><td>Yes \u2014 every viewing<\/td><td>No<\/td><\/tr><tr><td>Key management<\/td><td>Landlord handles<\/td><td>Homerunner handles<\/td><\/tr><tr><td>No-show risk<\/td><td>High<\/td><td>Reduced via automated reminders<\/td><\/tr><tr><td>Virtual tour option<\/td><td>Landlord must arrange<\/td><td>Included<\/td><\/tr><tr><td>Post-viewing feedback<\/td><td>Follow up yourself<\/td><td>Logged automatically in app<\/td><\/tr><tr><td>Cost<\/td><td>Your time<\/td><td>Free<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>One more number: if something goes wrong after tenancy ends, SPEEDHOME processes the average claim in <strong>21 days<\/strong> (internal data, Feb 2026). Between Homerunner managing your viewings and fast claim resolution, the full rental cycle is handled.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why This Matters for Tenants<\/h2>\n\n\n\n<p><strong>Tenants get viewings that happen on time, presented by someone who knows the property \u2014 not a landlord running late from work.<\/strong><\/p>\n\n\n\n<p>The Homerunner answers property questions accurately and presents the unit properly \u2014 tenants get the information they need to decide. For tenants who can&#8217;t visit in person, virtual tours let them assess a unit remotely before committing to a trip across town or from another state.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Coverage Areas<\/h2>\n\n\n\n<p><strong>Homerunner currently covers Klang Valley and selected surrounding areas including Nilai, Sepang, and Dengkil. Check the SPEEDHOME app when listing to confirm your address is covered.<\/strong><\/p>\n\n\n\n<p>Coverage is expanding. Confirm availability in the SPEEDHOME app when you list your property.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Homerunner: Related Resources<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"\/blog\/how-to-schedule-a-viewing-on-speedhome\/\">How to schedule a viewing on SPEEDHOME<\/a><\/li><li><a href=\"\/blog\/speedy-claims-with-speedhome\/\">How long does a SPEEDHOME claim take?<\/a><\/li><li><a href=\"\/blog\/tenancy-claims-submission\/\">How to submit a SPEEDHOME claim<\/a><\/li><li><a href=\"\/blog\/how-much-does-it-cost-to-use-speedhome\/\">SPEEDHOME fees and pricing explained<\/a><\/li><\/ul>\n\n\n\n<p>Homerunner is included free for all landlords listing on SPEEDHOME. List your property on SPEEDHOME to get the full viewing management service from day one.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What landlords should prepare before a Homerunner viewing<\/h2>\n<p>A Homerunner can help remove viewing friction, but the property still needs to be ready. Landlords should confirm access, keys, parking instructions, guardhouse rules, lift access, unit condition, and the details that tenants are likely to ask. If the unit has pending repairs, state what will be completed before move-in.<\/p>\n<p>Prepare a simple viewing brief: rent, furnishing, move-in date, included items, parking, utility setup, nearest transport, house rules, and any non-negotiable condition. This prevents the viewing from becoming a guessing session and helps the tenant receive consistent information.<\/p>\n\n<h2 class=\"wp-block-heading\">What tenants should expect during the viewing<\/h2>\n<p>Tenants should use the viewing to confirm the unit matches the listing. Check room size, natural light, water pressure, air-conditioner condition, appliance list, parking, building access, phone signal, and common areas. Ask about move-in date, agreement flow, payment route, and what happens if a defect is found before handover.<\/p>\n<p>A good viewing is not only about whether the unit looks nice. It should help you decide whether the home works for your budget, commute, lifestyle, and tenancy expectations.<\/p>\n\n<h2 class=\"wp-block-heading\">Homerunner viewing checklist<\/h2>\n<table>\n  <thead><tr><th>Stage<\/th><th>Landlord preparation<\/th><th>Tenant check<\/th><\/tr><\/thead>\n  <tbody>\n    <tr><td>Before viewing<\/td><td>Confirm key access, guardhouse rules, and unit readiness.<\/td><td>Confirm time, location, budget, and move-in date.<\/td><\/tr>\n    <tr><td>During viewing<\/td><td>Make sure property details are accurate.<\/td><td>Check condition, furnishing, parking, and facilities.<\/td><\/tr>\n    <tr><td>After viewing<\/td><td>Collect feedback and next-step interest.<\/td><td>Decide whether to proceed, ask follow-up questions, or compare alternatives.<\/td><\/tr>\n  <\/tbody>\n<\/table>\n\n<h2 class=\"wp-block-heading\">What a Homerunner is not<\/h2>\n<p>A Homerunner is there to support the viewing process, not to replace the tenant&#8217;s responsibility to inspect the home or the landlord&#8217;s responsibility to keep listing details accurate. The viewing should reduce uncertainty, but the final tenancy still depends on agreement terms, payment process, screening, and handover evidence.<\/p>\n<p>This distinction matters because it keeps expectations realistic. The service is most useful when both sides use it to move faster while keeping the process organised.<\/p>\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Is the Homerunner service free?<\/h3>\n\n\n<p>Yes \u2014 completely free for both landlords and tenants. It&#8217;s included as part of the SPEEDHOME platform for listings in covered areas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need to be present for the viewing?<\/h3>\n\n\n<p>No. You hand your keys to the Homerunner once, and they manage all viewings until the unit is rented. You receive a report after each viewing via the SPEEDHOME app.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What happens to my keys?<\/h3>\n\n\n<p>Your Homerunner collects the keys at a scheduled time and keeps them securely for the duration of the listing. Once the unit is rented, keys are returned to you or handed to the new tenant per your arrangement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I request a specific Homerunner?<\/h3>\n\n\n<p>Homerunners are assigned based on location and availability. If you&#8217;ve had a positive experience, leave feedback in the app \u2014 this helps SPEEDHOME match preferences in future listings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What if the Homerunner doesn&#8217;t show up?<\/h3>\n\n\n<p>Contact SPEEDHOME support directly via the app. All viewings are logged with timestamps \u2014 reliability issues should be reported so SPEEDHOME can follow up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can tenants request a virtual tour instead of in-person?<\/h3>\n\n\n<p>Yes. Virtual tours are available through the SPEEDHOME app. The Homerunner conducts a live video walkthrough at a scheduled time \u2014 useful for tenants relocating from other states.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is my property safe with the Homerunner?<\/h3>\n\n\n<p>Homerunners are background-checked and trained by SPEEDHOME. All viewings are logged in the app with timestamps. The app activity log gives you a full record of every visit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I give feedback on my Homerunner?<\/h3>\n\n\n<p>After each viewing, the SPEEDHOME app prompts both landlords and tenants to rate the Homerunner. Your feedback directly affects service quality and helps SPEEDHOME improve the programme.<\/p>\n\n\n\n<script type=\"application\/ld+json\">\n{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is the Homerunner service free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes \u2014 completely free for both landlords and tenants. Included as part of the SPEEDHOME platform for listings in covered areas.\"}},{\"@type\":\"Question\",\"name\":\"Do I need to be present for the viewing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You hand your keys to the Homerunner once, and they manage all viewings until the unit is rented. 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A trained local agent collects your keys, runs<\/p>\n","protected":false},"author":45,"featured_media":48191,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[11,5143],"tags":[9733,55],"class_list":["post-48187","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-for-tenants","category-speedhome_news","tag-speedhome-app","tag-tenant-guide"],"featured_image_src":"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/TT-What-to-Expect-from-Your-SPEEDHOME-Homerunner-Your-Local-Helper.jpg","author_info":{"display_name":"Anna May","author_link":"https:\/\/speedhome.com\/blog\/author\/anna-may\/"},"_links":{"self":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts\/48187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/comments?post=48187"}],"version-history":[{"count":2,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts\/48187\/revisions"}],"predecessor-version":[{"id":59370,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts\/48187\/revisions\/59370"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/media\/48191"}],"wp:attachment":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/media?parent=48187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/categories?post=48187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/tags?post=48187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}