{"id":6287,"date":"2026-04-25T02:36:56","date_gmt":"2026-04-24T18:36:56","guid":{"rendered":"https:\/\/speedhome.com\/blog\/?p=6287"},"modified":"2026-05-03T15:44:14","modified_gmt":"2026-05-03T07:44:14","slug":"tenant-faq","status":"publish","type":"post","link":"https:\/\/speedhome.com\/blog\/tenant-faq\/","title":{"rendered":"Tenant FAQ"},"content":{"rendered":"\n<p>This tenant FAQ gives the current answers renters need before booking, paying, signing, moving in, renewing, or ending a tenancy through SPEEDHOME. The short version: keep every payment on-platform, read the tenancy agreement before signing, and treat Zero Deposit as a deposit replacement model, not insurance or a waiver of tenant responsibility.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before You Book a Unit<\/h2>\n\n\n\n<p><strong>Only book after you have checked the listing, viewing arrangement, rental amount, move-in date, and payment flow inside SPEEDHOME.<\/strong><\/p>\n\n\n<!-- SH:BLOGIMG:2026-04-28:steps:55194 -->\n\n<figure class=\"wp-block-image size-large sh-blog-image-inline\" style=\"max-width:100%;overflow:hidden;margin:24px 0;\"><img loading=\"lazy\" width=\"720\" height=\"720\" src=\"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/p3_6287_tenant-faq_steps-1.webp\" alt=\"Branded SPEEDHOME app and trust visual for Tenant FAQ step-by-step image\" class=\"wp-image-55194\" loading=\"lazy\" decoding=\"async\" style=\"display:block;width:100%;max-width:100%;height:auto;border-radius:12px;\"\/><figcaption>Branded SPEEDHOME app and trust visual for Tenant FAQ step-by-step image<\/figcaption><\/figure>\n\n\n<p>Do not transfer money directly to a landlord, agent, or personal bank account outside the platform. Off-platform payment is the fastest way to lose scam protection and documentation.<\/p>\n<ul class=\"wp-block-list\"><li>Check that the listing is on SPEEDHOME.<\/li><li>Confirm viewing details through the app or official support channel.<\/li><li>Keep screenshots of the listing and payment instruction.<\/li><li>Ask before paying if any charge is unclear.<\/li><\/ul>\n\n\n<h2 class=\"wp-block-heading\">Payments and Zero Deposit<\/h2>\n\n\n\n<p><strong>Zero Deposit reduces the upfront cash needed to move in, but it does not remove your obligation to pay rent, utilities, damages, or agreed charges.<\/strong><\/p>\n\n<p>Zero Deposit is not deposit insurance. It is a rental model where eligible tenants skip the traditional cash security deposit while SPEEDHOME manages screening, documentation, rent collection, and eligible landlord protection under current product terms.<\/p><blockquote class=\"wp-block-quote\"><p>FAQ prices may change. Always check the current price on the SPEEDHOME checkout page, or contact SPEEDHOME support \u2014 that is the source of truth.<\/p><\/blockquote>\n\n\n<h2 class=\"wp-block-heading\">Tenancy Agreement and Stamping<\/h2>\n\n\n\n<p><strong>A signed tenancy agreement protects both tenant and landlord, but it should also be stamped so it can be used properly as evidence if a dispute reaches court.<\/strong><\/p>\n\n\n<!-- SH:BLOGIMG:2026-04-28:summary:55195 -->\n\n<figure class=\"wp-block-image size-large sh-blog-image-inline\" style=\"max-width:100%;overflow:hidden;margin:24px 0;\"><img loading=\"lazy\" width=\"720\" height=\"720\" src=\"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/p3_6287_tenant-faq_summary-1.webp\" alt=\"Branded SPEEDHOME app and trust visual for Tenant FAQ summary image\" class=\"wp-image-55195\" loading=\"lazy\" decoding=\"async\" style=\"display:block;width:100%;max-width:100%;height:auto;border-radius:12px;\"\/><figcaption>Branded SPEEDHOME app and trust visual for Tenant FAQ summary image<\/figcaption><\/figure>\n\n\n<p>For current 2026 stamping, use e-Duti Setem through MyTax. Stamp duty rates follow Finance Act 2024: RM1, RM3, RM5, or RM7 per RM250 of annual rent depending on tenancy duration. The old RM2,400 exemption was removed from January 2025. <!-- SH:STAMPLINK -->Use the <a href=\"https:\/\/speedhome.com\/blog\/calculate-your-rental-agreement-stamping-fee-here\/\">2026 stamp duty calculator<\/a> to work out exactly how much stamp duty applies to your tenancy.<\/p>\n\n\n<h2 class=\"wp-block-heading\">During the Tenancy<\/h2>\n\n\n\n<p><strong>Pay rent on time, report maintenance early, and keep written records for every serious issue.<\/strong><\/p>\n\n<p>If something breaks, report it with photos or video. If rent will be late, communicate early through the proper channel. Most disputes become expensive because both sides rely on memory instead of records.<\/p>\n\n\n<h2 class=\"wp-block-heading\">Move-Out, Damage, and Refunds<\/h2>\n\n\n\n<p><strong>Your best protection at move-out is evidence: condition photos, handover records, utility bills, and written confirmation of keys returned.<\/strong><\/p>\n\n<p>Normal wear and tear is different from damage. Broken fixtures, unpaid utilities, missing items, or unauthorised changes can still become tenant responsibility depending on the tenancy agreement and evidence.<\/p>\n\n\n<h2 class=\"wp-block-heading\">How SPEEDHOME Helps Tenants<\/h2>\n\n\n\n<p><strong>SPEEDHOME is useful when it reduces uncertainty: verified listings, on-platform payment records, digital tenancy documentation, and support when something goes wrong.<\/strong><\/p>\n\n<p>Browse current rentals at speedhome.com and keep all key communication and payments inside the official flow.<\/p>\n\n\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Is Zero Deposit free for tenants?<\/h3>\n\n\n\n<p>Zero Deposit means you do not pay the traditional cash security deposit upfront if you qualify. It does not mean every charge is free. Check the current checkout page for first rent, agreement, stamping, short-term surcharge, or other applicable charges.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does Zero Deposit mean I do not pay for damages?<\/h3>\n\n\n\n<p>No. Tenants are still responsible for proven damage, unpaid rent, unpaid utilities, missing items, or breaches of the tenancy agreement. Zero Deposit changes the upfront cash flow; it does not cancel your obligations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I pay the landlord directly?<\/h3>\n\n\n\n<p>Do not pay outside the SPEEDHOME platform unless SPEEDHOME support has clearly instructed you in writing. Off-platform payments create scam risk and make it harder to prove what happened later.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need a stamped tenancy agreement?<\/h3>\n\n\n\n<p>Yes. A stamped tenancy agreement is much stronger if there is a dispute. From 2026, stamping is handled through e-Duti Setem via MyTax, using the Finance Act 2024 rates.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What should I do before moving out?<\/h3>\n\n\n\n<p>Clean the unit, settle utilities, take dated photos and videos, return keys properly, and keep written confirmation of handover. This reduces disputes over damage, missing items, and refund timing.<\/p>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is Zero Deposit free for tenants?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Zero Deposit means you do not pay the traditional cash security deposit upfront if you qualify. It does not mean every charge is free. 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A stamped tenancy agreement is much stronger if there is a dispute. From 2026, stamping is handled through e-Duti Setem via MyTax, using the Finance Act 2024 rates.\"}},{\"@type\":\"Question\",\"name\":\"What should I do before moving out?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Clean the unit, settle utilities, take dated photos and videos, return keys properly, and keep written confirmation of handover. This reduces disputes over damage, missing items, and refund timing.\"}}]},{\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/speedhome.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tenant FAQ\",\"item\":\"https:\/\/speedhome.com\/blog\/tenant-faq\/\"}]}]}<\/script>\n\n\n<p>   <\/p>","protected":false},"excerpt":{"rendered":"<table border=\"0\" style=\"border-collapse: collapse; width: 100%; height: 22px;\">\n<tbody>\n<tr style=\"height: 22px;\">\n<td style=\"width: 50%; height: 22px;\"><a href=\"\/blog\/\u79df\u6237\u5e38\u89c1\u95ee\u9898\/?utm_campaign=tenantfaq&amp;utm_medium=blog&amp;utm_source=hubspot\" rel=\"noopener noreferrer\" target=\"_blank\">MANDARIN<\/a><\/td>\n<td style=\"width: 50%; text-align: right; height: 22px;\"><a href=\"\/blog\/soalan-lazim-penyewa\/?utm_campaign=tenantfaq&amp;utm_medium=blog&amp;utm_source=hubspot\" rel=\"noopener noreferrer\" target=\"_blank\">BAHASA MALAYSIA<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Know more about the perks of being a SPEEDHOME tenant.<\/strong><\/p>\n<p style=\"text-align: center;\">&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":4717,"comment_status":"open","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","footnotes":""},"categories":[409,11],"tags":[9764,18,55],"class_list":["post-6287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-highlights","category-for-tenants","tag-rental-guide","tag-tenancy-agreement","tag-tenant-guide"],"featured_image_src":"https:\/\/speedhome.com\/blog\/wp-content\/uploads\/2020\/01\/Tenant-FAQ-resize.png","author_info":{"display_name":"SPEEDHOME Editorial Team","author_link":"https:\/\/speedhome.com\/blog\/author\/speedhome-editorial\/"},"_links":{"self":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts\/6287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/comments?post=6287"}],"version-history":[{"count":15,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts\/6287\/revisions"}],"predecessor-version":[{"id":56719,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/posts\/6287\/revisions\/56719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/media\/4717"}],"wp:attachment":[{"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/media?parent=6287"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/categories?post=6287"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/speedhome.com\/blog\/wp-json\/wp\/v2\/tags?post=6287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}