What the House Condition Submission flow does
The platform House Condition Submission is an in-app evidence workflow that lets tenants upload dated 100MB video walk-throughs and inventory checks at handover, month 3, 6, 9, and move-out. The tamper-evident shared lobby logs property conditions across electrical, water, and lock systems, providing verifiable proof to settle rental deposit disputes before civil court adjudication.
SPEEDHOME platform data from managed tenancies shows that deposit disputes where both sides submit a dated House Condition video resolve through internal review, while cases relying only on photos or chat logs are the ones that most often end up needing external adjudication. The updated House Condition flow raises video uploads to 100MB, walks tenants through a guided inventory and property checklist, and feeds everything into a shared lobby landlords can review. See how to document a rental unit before handover for the broader evidence workflow, and what is still fair to deduct from a deposit for how that evidence is then assessed.
Why does a dated handover video matter at move-out?
A dated House Condition video turns "it was already broken when I moved in" from an argument into a fact, which is what protects a tenant's deposit and a landlord's right to claim for genuine damage beyond fair wear and tear. Without it, both sides are guessing, and the side with more assertiveness usually wins.
For tenants, the submission is your receipt: if a stain, crack or faulty appliance existed before you took the keys, the video shows it. For landlords, it is the baseline that lets you distinguish real tenant damage from normal ageing — the same distinction that decides whether a deposit deduction is defensible.
| Evidence type | What it proves | What it does not prove | Cost to produce |
|---|---|---|---|
| WhatsApp timestamp photo | Item existed at a rough moment in time | Condition at handover, system working/failing, scale of damage | Free, but easily disputed |
| 100MB House Condition video | Condition of every room and system, audio cues, sequential walkthrough | Who caused damage; whether wear is fair or beyond fair | A few minutes at handover |
| Tenancy-agreement inventory page | What items were agreed to be in the unit | The actual physical condition of those items on move-in | Already on file |
| Strata / building management report | Building-level faults (lift, common area) | Anything inside the private lot | Free on request |
What are the two types of house condition submissions?
There are two submission paths: Planned Submissions scheduled around the tenancy at month 3, 6, 9 and move-out, and Ad Hoc "Report Issue" submissions a tenant can file any time something breaks or changes. Both feed the same House Condition lobby.
The standard cadence is month 3, month 6, month 9, and move-out (the MP3/6/9 schedule that SPEEDHOME managed tenancies follow by default), with a 7-day post-handover window for the very first submission so the unit is captured before any normal settling-in wear sets in. The exact dates and the in-app deadline for your specific lease are shown inside the app, and that deadline overrides any printed schedule on this page.
Planned Submission (month 3, 6, 9 and move-out)
These are routine condition checks tied to the tenancy timeline. At each scheduled point the tenant:
- Records a video of the property inside the app
- Reviews, retakes or submits the clip
- Relies on the 100MB upload ceiling for clearer footage
The MP3/6/9 cadence exists because most tenancy disputes trace back to damage that started between two scheduled checks and grew unchecked. Adhere to the in-app deadline for your specific lease.
Ad Hoc Submission ("Report Issue")
For problems that appear between scheduled checks — a leaking tap, a tripping breaker, a broken chair — the tenant opens Report Issue and:
- Taps Report Issue in the app
- Takes photos or video of the problem
- Fills in the item name and a short issue description
- Submits
Issues can be added, edited or deleted before submission, and every reported issue is visible in the House Condition lobby so the landlord sees it in context.
How to submit your house condition in four steps
The flow runs every tenant through four guided stages: review the inventory list, inspect the property condition, rate the unit, then rate the building — each with prompts so nothing gets skipped. Here is what each stage asks for.
| Stage | What the tenant does | What good evidence looks like |
|---|---|---|
| Step 1 — Review inventory list | Upload photo/video per item, flag issues (Broken, Missing, Not Working, Dirty, Cosmetic Damage), add a short note | Each item captured at close range with the issue visible |
| Step 2 — Inspect property condition | Walk through water, electrical, doors & locks, pest control, walls & paint; tick "OK" or upload proof | One clip per system showing the system working or failing |
| Step 3 — Share feedback on the unit | Rate appliances, water fixtures, telco and signal strength 1–5; add comments | Ratings plus a short note on anything unusual |
| Step 4 — Share feedback on the building | Rate cleanliness, general condition, noise 1–5; add comments | Ratings that capture the building around the unit, not the unit itself |
Step 1 - Review the inventory list
You see every inventory item listed in your rental agreement, with its photo, name and quantity. For each item you can:
- Upload a photo or video showing its current condition
- Flag an issue: Broken, Missing, Not Working, Dirty, or Cosmetic Damage
- Add a short note describing the problem
Anything flagged is marked "Not OK." You can edit or remove entries before submitting, and an in-app guide shows how to check items properly.
Step 2 - Inspect the property condition
A checklist takes you through the systems most likely to cause a dispute later:
- Water system
- Electrical system
- Doors and locks
- Pest control
- Walls and paint
For each, upload photos or video and report any problem. If a category is fine, leave it as "OK," then tick the confirmation box to proceed.
Step 3 - Share feedback on the unit
A few quick ratings capture the lived experience of the unit itself:
- Rate the electrical appliances (1-5)
- Rate the water fixtures (1-5)
- State your telco (Maxis, CelcomDigi, and similar)
- Rate your signal strength (1-5)
- Add any extra comments
Step 4 - Share feedback on the building
Finally, rate the overall building environment:
- How clean is it (1-5)
- General condition (1-5)
- How noisy is it (1-5)
- Any other comments
What House Condition Submission does not do (and why it matters)
House Condition Submission is an evidence-capture tool, not a guarantee that a dispute will be decided your way — the outcome still depends on the tenancy agreement, the proof itself, and general contract law.
- It records condition; it does not decide liability.
- Submission deadlines are shown per tenancy in the app; the standard MP3/6/9 cadence is the default, but the in-app deadline for your lease is the one that governs.
- Video quality depends on the tenant capturing it well at the time; a rushed clip is weaker evidence than a thorough one.
- The feature sits inside the SPEEDHOME app on a managed tenancy, so it complements rather than replaces a signed, stamped tenancy agreement — see the SPEEDHOME tenancy template and report-ready TA resource for the document side of the same evidence workflow.
If the dispute still escalates: how to take your evidence further
If a landlord or tenant refuses to settle on the House Condition record, a residential tenancy deposit dispute in Malaysia goes through the civil courts, not a tribunal. The court tier depends on the amount claimed:
| Claim amount (RM) | Court | Notes |
|---|---|---|
| Up to RM5,000 | Magistrates' Court small-claims procedure (Order 93 of the Rules of Court 2012) | No lawyer required; claim form and hearing on the same day in most cases |
| RM5,001 – RM100,000 | Magistrates' Court (ordinary civil jurisdiction) | Standard pleadings; lawyer optional but common |
| RM100,001 – RM1,000,000 (other civil actions, s.65(1)(b)) | Sessions Court — landlord-and-tenant and distress unlimited (s.65(1)(a)) | Lawyer typically engaged; pre-trial directions apply |
| Above RM1,000,000 | High Court | Originating summons or writ; full pleadings |
To use your House Condition video at any of these tiers:
- Open the SPEEDHOME app > Tenancy > House Condition > History and download the original file (it retains the upload timestamp and device metadata).
- If the file exceeds typical email attachment limits, save it to a cloud drive and share the read-only link with the court clerk.
- Pair the video with the dated inventory page from your tenancy agreement and the submission log from the House Condition lobby, so the adjudicator sees the chain: agreement → move-in capture → mid-tenancy checks → move-out capture.
- File the claim at the relevant court registry (or e-Filing at https://efiling.kehakiman.gov.my for courts that accept it); bring the video on a USB as well as the cloud link, because court wifi is unreliable.
Frequently asked questions
What is House Condition in SPEEDHOME?
It is the in-app feature that lets tenants record and upload video and photo proof of a property's condition at handover, at scheduled points during the tenancy, and at move-out, so both sides have dated evidence for any later deposit or damage dispute. If the dispute is later filed in the Magistrates', Sessions or High Court, the original file can be downloaded from Tenancy > House Condition > History with its upload timestamp and device metadata intact, which is what the court clerk will ask for.
How big a video can I upload in House Condition Submission?
The updated flow supports video uploads up to 100MB, recorded inside the app, with the option to review and retake before submitting. If a single clip would exceed 100MB, record it in two parts (e.g. ground floor then first floor) and upload each as its own item; the lobby still treats them as one submission window.
When do I need to submit my house condition?
Planned submissions follow the MP3/6/9 cadence (month 3, month 6, month 9 and move-out) by default, with a 7-day post-handover window for the first capture; you can also file an Ad Hoc "Report Issue" submission any time something breaks. The in-app deadline for your specific lease overrides any printed schedule, so follow that date rather than a generic one.
What is the difference between a Planned Submission and Report Issue?
A Planned Submission is a scheduled condition check on the tenancy timeline (month 3, 6, 9, move-out) that captures a general video of the property and updates the baseline. Report Issue is an Ad Hoc submission for a specific problem — a broken item, a leak, a fault — filed whenever it happens, with photos, video and a description; it does not replace the next planned check, but adds to the running record so the issue is dated even if the tenant forgets to mention it later.
Can I edit or delete a submission before sending it?
Yes. Before you submit, you can add, edit or remove flagged inventory items and reported issues, and you can review or retake a recorded video. Once submitted, the entry is locked in the shared House Condition lobby and cannot be silently edited — which is the point: a record both sides can point to has to be tamper-evident, so any later correction is filed as a new entry rather than an overwrite.
Next step
Open the SPEEDHOME app > Tenancy > House Condition to record your first handover before move-in day — the most useful capture in the whole tenancy is the one taken before any of your own furniture arrives.
For related move-out evidence, read what is still fair to deduct from a deposit and how to document a rental unit before handover.
Handing over as the owner?
If you are the landlord or operator handing the keys over rather than collecting them, run the owner-side sequence: pre-handover inspection, meter capture, access card inventory, KOH viewings and the zero-deposit risk position are all laid out in the key handover SOP for Malaysian landlords.
SPEEDHOME is one option worth comparing alongside the routes above.