Tenant FAQ

Tenant FAQ

Know more about the perks of being a SPEEDHOME tenant.​

Please email us at [email protected] if you can’t find the question/answer you’re looking for.

Basics

SPEEDHOME is an online property platform connecting landlords and tenants to rent directly.

SPEEDHOME allows tenant to rent a home with ZERO DEPOSIT policy.

Process of renting in SPEEDHOME

Process of renting in SPEEDHOME

A tenancy period for SPEEDHOME users starts from a minimum of 3 months and can be extended to a maximum of 12 months with the option to renew every year.

Yes, it is different. If you choose to rent short-term (i.e: 3-11 months), there will be a surcharge. Please refer to the table below.

SPEEDHOME Short Term Surcharge

No, the insurance applies to landlords only.

You can search for a house/room to rent for FREE through the SPEEDHOME website or our mobile app.

  • Website, Android App or iOS App: Go to our home page and click on the search bar to find a house/room. Fill in the details accordingly; area, pricing, furnishing and click on the search button.
  • For room, click on the search bar on the homepage. Then, click “Housing Type” and select “Room”.

FREE Tip to find a house within a week:

Search for at least 5 houses and put a chat request to at least 5 different landlords so that you can find a house faster.

If you have found a home that you want to view, follow the steps below:

  1. Click on the “Chat with Owner button”.
  2. Fill in your details regarding the questions given (your move-in date, offer price, nationality & occupation) and click on “Submit”.
  3. A conversation between you and the landlord will be created. Kindly wait for the landlord to reply and you may decide when to meet the landlord for the viewing.
  4. Fall back to the chat and inform the SPEEDHOME team to proceed.

Note: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords to find a house faster.

Also, we highly suggest you download our mobile app to receive notifications and be on top of the game to get your house faster.

When you have a landlord that is not cooperating with you or has not replied to your chat request, contact us to help you make a deal. You can give us a call at +6018 7777 650 or drop an email at  [email protected]  

p.s: We recommend that you search for at least 5 houses and put a chat request to at least 5 landlords so that you can find a house faster.

If you’ve met the landlord and want to proceed then follow the steps below:

  1. Tenant will have to make a booking fee of RM500 (to be deducted from full payment).
  2. Tenant will have to send us your documents for Zero Deposit Eligibility checking. Documents required are as follows:

    For Malaysians:

    i) IC copy (front and back)
    ii) Employment offer letter (worker) / University offer letter (student)
    iii) 1 month pay slip
    iv) 3 months bank statement
    v) Company SSM Cert (For Business)


    For Foreigners:

    i) Passport copy
    ii) VISA copy
    iii) Employment offer letter (worker) / University offer letter (student)
    iv) 1 month pay slip
    v) 3 months bank statement

  3. Once we update the tenant passes our checking, the landlord may proceed to fill in your details on the tenancy agreement via SPEEDMANAGE.
  4. After the tenancy agreement is drafted, the tenant is to sign an agreement and make the balance payment.
  5. After the tenant signs, the landlord will sign and choose a preferred insurance premium.
  6. Landlord is to pass the key to the tenant under SPEEDHOME consent.

If you have not received any calls from our team, feel free to email us at [email protected]

*Note 1:  Zero Deposit applies for rental from RM500 to RM5,000 only. 

*Note 2: The booking fee is non-refundable. The booking fee will be forfeited if you cancel the deal after paying the booking fee unless you cancel the deal within 24 hours after booking payment is made. The booking fee is only refundable if you fail the zero deposit eligibility check. Also, you need to submit all the documentation for the zero deposit eligibility check within 5 days. Failing to do so will lead to forfeiting of your booking fee.

A tenancy period for SPEEDHOME users starts from a minimum of 3 months and can be extended to a maximum of 12 months with the option to renew every year.

Yes, there is a tenancy agreement. Your landlord will create it on SPEEDMANAGE and send it to you. After that, you have to click on the link to the agreement and sign it.

You as the tenant will pay for the tenancy agreement.

The cost of the tenancy agreement is RM399 + 6% SST.

Room Rental

As a common responsibility of the tenants, the common room needs to be taken care of by the tenants living in the unit. So, it is your duty to communicate with the other housemates to keep the common room clean.

The basic house rules are as follows:

  • Kitchen use: Everybody should clean up after cooking. All dishes and cookware used should be cleaned after use and left to dry.
  • Cleaning duties and supplies: Cleanliness of the house should be maintained well together. Supplies should be purchased by you.
  • Common area use: Everybody is to clean up after themselves or any guests in the common area.
  • Pets: Pets are only allowed after informing the Landlord and given the consent to do so.
  • Conflict resolution: In the interest of household harmony, you agree to make reasonable efforts to maintain a peaceful environment within the House and shall work together to resolve any differences
  • Noise level: You are to be considerate to other tenants and/or neighbors by keeping the noise low.
  • Drug use: Any type of illegal drug is not to be brought around, kept or used in the house.

Additional tenants: Only the Tenant stated in the tenancy agreement is allowed to occupy the room.

Payment

It is free to search through our listings. Only once you have decided to rent the house, you as a tenant will have to pay the following before moving in.

1st month’s rent +  (RM399+6% SST) tenancy agreement fee

p.s: Before signing the agreement, you will have to pay a booking fee of RM500 for house rental which will eventually be deducted from the remaining rental payment.

The booking fee is non-refundable. The booking fee will be forfeited if you cancel the deal after paying the booking fee unless you cancel the deal within 24 hours after booking payment is made. The booking fee is only refundable if you fail the zero deposit eligibility check . Also, you need to submit all the documentation for the zero deposit eligibility check within 5 days. Failing to do so will lead to forfeiting of your booking fee.

The cost of tenancy agreement is RM399. And yes there is an additional SST charge. 6% SST will be charged on the tenancy agreement.

Note: Besides the tenancy agreement fee, all of SPEEDHOME tenant services are free.

You pay the rental to SPEEDHOME every month. SPEEDHOME will send you an invoice every month to your email 7 days before the due date.

SPEEDHOME will not be responsible for any payment transaction or dealt made directly to the landlord and NO compensation will be given.

If the landlord requests you to transfer funds directly to them without using SPEEDHOME payment gateway/account number, please refrain from doing so and report them immediately to SPEEDHOME.

For room rental and home rental, it’s the same. We’ll send you an invoice every month to your email 7 days before the due date.

You can click on the payment link to pay via:

  1. Credit/debit card
  2. Online banking
  3. ATM/CDM

p.s: If you have done a bank transfer or done cash deposit via any cash deposit machine, please send the payment receipt to [email protected] from the email that you have used to sign the tenancy agreement.

Please DO NOT SHARE any of your account credentials directly to the landlord. In the case of verification or payment details you may firstly contact SPEEDHOME through WhatsApp and immediately report the landlord.

  1. Lodge a police report immediately to a police station nearby.
  2. Attach all payment proof, conversation in the police report.
  3. Send these proofs, police report, and landlord contact details (name and contact number) to our email [email protected]
  4. Our team will acknowledge your email and lock the landlord’s account. 
  5. For any investigation purposes, you may inform the officer or relevant investigation team to directly call us at 0187777650. 

p.s: SPEEDHOME will not be responsible for any payment transaction or dealt made directly to the landlord and NO compensation will be given.

There is no fee for you to get Zero Deposit Rental Scheme. You need to just pass our zero deposit eligibility check to qualify for the Zero Deposit Rental Scheme

Zero Deposit is applicable to rooms and homes with rental from RM500 to RM5000.

Once you have decided to rent the place, you as a tenant will have to pay as below before moving in:

Home: First month’s rent + (RM399+6% SST) tenancy agreement fee

Note: Short term rental from 3 to 11 months comes with a surcharge. Refer to the table below to know more on the surcharge amount:

SPEEDHOME Short Term Surcharge

Note: No other charges for using SPEEDHOME’s services

You have to make the full payment to collect the keys before moving in. If you need some time, you can book the property with a minimum of RM500 and pay the remaining amount later before moving in. The full amount includes the 1st month’s rent and tenancy agreement fee. 

Short term rental from 3 to 11 months comes with a surcharge. Refer to the table below to know more on the surcharge amount

SPEEDHOME Short Term Surcharge

Based on the table above, this is how you calculate your short-term rental. 

Example: You plan to stay for 10 months

Rental price = RM1,000

Rental period category 9-11 months = 25% surcharge of the 1st month’s rent

Surcharge fee = 25% x RM1,000

= RM250 

If you choose to pay the surcharge in a lump sum:

Your first month rental = RM1,000 + RM250

= RM1,250

2nd – 10th month rental = RM1,000 per month

If you choose to divide the surcharge amount throughout your tenancy period:

1st – 10th month rental = RM1,000 + (RM250/10 months)

= RM1,000 + RM25

= RM1,025 per month  

The tenancy renewal cost is fixed at a cost of RM199 + 6% SST. You as the tenant will have to pay to renew it.

Yes, we will notify you within 24 hours. We will attempt to charge again within 3 days

Tenancy Agreement/ Zero Deposit Eligibility Check

You can go to SPEEDMANAGE to sign your agreement. The landlord will first create the agreement and send the link to you for the signing of agreement.

p.s: Before signing the agreement, you will have to pay a non-refundable booking fee of RM500 for house rental which will eventually be deducted from the remaining rental payment. (If you as a tenant fails the zero deposit eligibility check , then we will refund the booking fee to you)

No, you cannot leave the property anytime before the contract ends.

If you want to leave before the contract ends, then as per the tenancy agreement you will have to give 2 months’ notice or pay the two months’ rent before leaving. Also, you will have to pay for your utilities of the last month you stayed before leaving the property.

It cost RM399 + 6% SST for all types of units.

The tenancy renewal cost is fixed at a cost of RM199 + 6% SST if you renew within the stipulated time.

Yes, a digitally signed tenancy agreement is legal. The duty stamped copy will be admissible in court under Section 7 of Electronic Commerce Act 2006 and Section 62(2) of Digital Signature Act 1997.

Section 7 of Electronic Commerce Act 2006 basically states that an electronic message can be used to express any related communication when it comes to a contract formation.

As for Section 62(2) of Digital Signature Act 1997, a document signed with a digital signature is as legally binding as a document signed with a handwritten signature, an affixed thumbprint or any other mark.

If you have any further questions, feel free to email us at [email protected] or call/WhatsApp us at +60 18 7777 650

Experian checks your loan and payment history for the past 12 months. Experian checks if you have sufficient credibility to pay the rent. This is done by checking your credit history for the past 24 months.

SPEEDHOME will perform these checks before you start renting our Zero-Deposit properties.

The documents differ depending on your nationality. Please refer below:

If you are a Malaysian citizen, we’ll check the following:

  1. Malaysia Identity Card
  2. Employment Offer Letter (if you are working) or University Offer Letter (if you are a student)
  3. Past 3 months’ bank statements
  4. Experian score

If you are a foreigner, we’ll check:

  1. Passport copy
  2. Visa copy
  3. Employment Offer Letter (if you are working) or University Offer Letter (if you are a student)
  4. Past 3 months’ bank statements

As soon as possible, you get a buffer period of 5 days after paying the booking fees to complete the zero deposit eligibility check by submitting all the requested documents. Failing that leads to forfeiting of RM500 of your paid booking fees.

If you want to terminate the tenancy agreement early, you must:

  1. Give your landlord 2 months’ notice before the termination date.
  2. Should you need to leave immediately, you must pay 2 months’ rental as a penalty.
  3. Arrange the handover of keys upon moving out.

You have two options:

  1. Renew the tenancy agreement for another period of 6 to 12 months.
  2. Move out after the end of the agreement.

When you move out. you must:

  1. Clear all utility bills
  2. Arrange a handover of keys with your landlord

Referral Programme

We’d love for you to share SPEEDHOME to your friends and, if you do so, we will reward you both if either:

A) Your landlord friend rents out their property on SPEEDHOME.

Or

B) Your tenant friend rents a new home on SPEEDHOME.

When you sign into SPEEDHOME and go onto speedhome.com/more/refer you will see your unique link. This is your link to share freely to whoever you want. When someone rents a property or rents out a property using this link, we know they came from you and will reward you accordingly.

Upon successful property rental using your link, we will be in contact with you and then transfer your reward in 14 working days. Your friend will receive a RM100 discount on their Insurance fees, you will receive RM300 for your first 5 referrals, after this RM100 each time you refer.

Note that completion can take a 1+ months, so there will be a delay between sending the referral link and receiving the referral bonus. The following terms apply.

  • The referral scheme only applies to new customers.
  • The new customer must sign up to find or rent out their property with SPEEDHOME within six months, where
  1. The referrer can get RM300 cash for the first 5 referrals within three months;
  2. After the first three months, the referrer can get RM100 cash for each referral within the fourth to sixth month;
  3. The referee can get a RM100 discount on Tenancy Agreement or Insurance Premium within six months.
  • You cannot refer to yourself.
  • We reserve the right to withhold payments of the referral reward in our sole discretion if we deem there has been a misuse of the referral programme.

You can invite as many people as you want!

You will be able to redeem your reward once your landlord friend reaches the stage of signing the tenancy agreement and has bought the insurance premium.

Or

You will be able to redeem your reward after your tenant friend successfully rents their property and signs the tenancy agreement.

We will contact you within 14 days of the property being successfully rented out to ask for your bank details so that we can deposit the money into your account. It can take 1+ months for a unit to become successfully rented out

Yes, there is a limit. You can successfully refer 5 times and get RM300 each time within 3 months from the date of referral. After this, you will receive RM100 per successful referral from the fourth to sixth month after the date of referral. Pretty exciting right?!

Your friends will receive a discount of RM100 reward on their insurance premium when they have successfully rented with SPEEDHOME.

A referral qualifies as valid:

  1. If the referrer and referee create an account in SPEEDHOME platform for the first time.
  2. If the referrer and referee registered with SPEEDHOME platform in the year 2020 onwards.
  3. If the successful deal done through referral is within 6 months from the date of referral.

They are required to be screened through our Zero Deposit Eligibility Check, submitting their 3 month’s bank statement, employment/university offer letter and copy of IC/Passport/Visa.

Any landlord that rents out a unit above RM500 and signs a SPEEDHOME Tenancy Agreement using your link will make you eligible for reward.

No, only deals that take place through SPEEDHOME platform will make you eligible for rewards. Any deals that take place outside of the platform will not result in you getting a reward and will result in your friend getting banned from SPEEDHOME.

Booking Fee Terms & Condition

The terms and conditions of this Booking Fee Agreement govern your use of the services provided by Speedrent Technology Sdn. Bhd. (Company No: 1176587-M) of A-G-23, Eve Suite, Jalan PJU 1a/41, Ara Damansara, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia (“We” or “Our” or “Us” or “Speedrent” or “SPEEDHOME“), a Malaysian entity, either itself or through its subsidiaries or licensees, via various electronic platforms such as the SPEEDHOME mobile application or any other platforms designated by Us (“Application”).

By using the Application, you are indicating that you have read and understand the terms and conditions herein. If you do not agree with the terms, please do not use this Application. For avoidance of doubt, this Agreement applies to all users of the Application listing a property or finding a property inclusive of homeowners, landlords, property agents and/or tenants.

Booking Fee (or known as Earnest Deposit) is a form of upfront payment to secure your tenancy request for the dedicated property posted on the SPEEDHOME platform. Upon payment of the booking fee made and tenant has passed checking, the landlord shall agree to reserve the property for 7 days and not to rent the property to other tenants.

The Booking fee shall only be refunded in any of the following conditions:

  • The payer/tenant who did not pass the SPEEDHOME’s Zero Deposit eligibility check;
  • When the Landlord cancels the deal or rented out the unit to other tenant;
  • Landlord increased the mutually agreed rental rate or false advertisement after the payment of booking fee; or
  • Landlords and tenants cancel the booking or deal within 24 hours after booking is made.

Tenant shall agree that the refund of booking fee shall take up to 3-business days upon refund request emailed to [email protected]me.com with your details such as bank name, bank account holder name, bank account number, email address, mobile number and refund amount.

Upon signing of tenancy agreement, the booking fee shall be utilized towards the full payment of the rental invoice which is the first month rental and subscription of tenancy contracting service – SPEEDMANAGE.

Booking fee shall be forfeited in any of the following conditions:

  1. Upon signing of tenancy agreement, tenant postponed the tenancy commencement date to a later date;
  2. Tenant did not sign the tenancy agreement on or before the mutually agreed tenancy commencement date; 
  3. Tenant did not pay the full payment required for vacant possession within the 7-days of the mutually agreed tenancy commencement date; or
  4. Tenant cancelled the deal after 24 hours the booking was paid to SPEEDHOME.
  5. Tenants are required to sign the Tenancy Agreement within three (3) days once the Landlord has sent it to the tenant via speedmanage.com. Failure to do so will result in the forfeiture of the booking fee.
  6. Once both parties have paid the full amount with the agreement signed by both Landlord and Tenant with the LHDN stamping completed, in the event of a cancellation, we will deduct the stamping fee cost from the total refund amount.

The forfeited booking fee will be transferred in full to the landlord.

Note: SPEEDHOME can update these terms and conditions at any time without prior notice. This article will be modified to show the updated Terms & Conditions.

If you have any further questions, feel free to email us at [email protected] or call/WhatsApp us at +60 18 7777 650

Last updated: 22 June 2020

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