Quick answer
SPEEDHOME's Terms of Use are the rules that govern every account on speedhome.com, the mobile app, and related tools. By creating an account you accept them. They set out who operates the platform, what it does and does not warrant, how your data is used, and the liability cap if something goes wrong. The platform operator is Speedrent Technology Sdn Bhd (Reg. No. 201601005661 (1176587-M)).
A critical boundary most users miss: if you sign a tenancy agreement through SPEEDHOME, that signed document governs the tenancy itself and is not subordinate to these Terms. Where a conflict exists, the signed agreement prevails for matters within its scope. Public website pages, checkout screens, and marketing materials are general information only; the binding record for any specific transaction is the applicable Plan Summary, Plan Subscription Confirmation, Platform activation record, and signed agreement set. To find a home under these terms, start from the where to rent in Malaysia guide.
Who operates the platform and what do these Terms cover?
Speedrent Technology Sdn Bhd (SRT) operates the platform; Speedhome Property Sdn Bhd (SHP, Reg. No. 202601021813 (1683910-A)) is a related entity that may act as master tenant under Protect and Protect+ plans. SHP is not a party to these Terms. These Terms govern your access to and use of the platform. They are standalone and do not incorporate external documents by reference, and they are governed by Malaysian law with the parties submitting to the Courts of Malaysia.
The most important relationship rule: if you enter a tenancy through the platform, your tenancy rights and obligations are governed by the specific signed agreements (Direct Tenancy Agreement, Sub-Tenancy Agreement, Master Lease Agreement, Platform Access Terms, SRT Platform Terms). Those signed documents are standalone and not governed by these Terms; where a signed document and these Terms conflict, the signed document prevails. The full clause-by-clause version lives on the SPEEDHOME Terms of Use reference page.
What the platform does - and what it does not warrant
SRT operates a technology platform and payment-facilitation service for Malaysian residential rental transactions. It provides listing, enquiry, screening workflows, e-signing, stamping facilitation, rent invoicing, payment ledgering, notice delivery, and repair coordination. SRT does not warrant property quality, tenancy outcomes, rental yield, or tenant and landlord conduct.
| Platform function | What the platform provides | What the platform does not warrant |
|---|---|---|
| Listing and discovery | Publishing and displaying landlord listings; ownership documentary check on request | Accuracy of user-entered listing details; title search or encumbrance check; assured enquiries or viewings |
| Tenant screening | Screening workflow tools and facilitated screening | Creditworthiness, identity, or reliability of any user |
| E-signing and stamping | Digital tenancy agreement preparation and stamping facilitation | That any transaction will reach Go-Live or be completed |
| Rent invoicing and payment | Payment facilitation and ledger administration | Uninterrupted or error-free operation; protection from fraud SRT did not detect |
| Automated and AI-assisted tools | Suggestions, estimates, chatbot responses, document drafting assistance | That outputs are free from error; outputs are not legal advice or a binding representation |
| Off-platform dealings | Initial connection of parties through the platform | Any loss from arrangements conducted outside the platform |
Information entered by users - property particulars, utility account details, and tenancy terms - is not independently verified by SRT. If a payment is misdirected because a user supplied incorrect information, the party who provided the incorrect information is responsible for rectification and any resulting cost.
Automated tools, AI features, and your dispute window
The platform includes automated tools and AI features that support - but do not replace - your independent judgement. If you believe an automated action (payment allocation, charge application, notice trigger) is incorrect, you must raise a dispute through the platform within seven (7) Business Days.
Failure to raise a dispute within that window constitutes deemed acceptance of the automated action. No AI-generated output, automated suggestion, system notice, or chatbot response constitutes a binding representation, warranty, undertaking, legal advice, or commitment by SRT or SHP beyond what the signed documents expressly state. Where SRT confirms an automated action was applied incorrectly, SRT's sole obligation is to reverse or correct that specific action within a reasonable time.
Account, eligibility, and conduct rules
You must be at least 18, provide accurate registration details, and keep them current. One person may hold one tenant account and one landlord account; multiple accounts of the same type need SRT's approval. You are responsible for all activity under your credentials.
Listings must be accurate and not misleading. Landlords must not discriminate against prospective tenants on the basis of race, ethnicity, religion, gender, disability, or other characteristic protected by Malaysian law. A nationality or residency-status preference is permitted only where it rests on a genuine tenancy-related reason (for example, visa validity or employer guarantor availability); SRT may remove listings where a stated preference appears to be a proxy for racial or ethnic discrimination. You must not misrepresent your identity or authority over a listed property, circumvent platform workflows or fees, or distribute spam or malware. SRT may require documentary evidence of ownership (utility bill, sale and purchase agreement, JMB statement) before listing; this is a documentary check, not a title search or proof of ownership.
Privacy, data consent, and your rights
SRT is the data controller for personal data collected under these Terms. It processes identity, contact, financial, screening, transaction, platform activity, device, and communications data for access, screening, billing, contracting, fraud prevention, compliance, dispute handling, and credit reporting. Data is retained for seven (7) years from the later of account deactivation or the last tenancy transaction, unless a longer period is required by law.
Under applicable personal data protection laws you may request access to, correction of, or withdrawal of consent for your personal data via the platform; SRT responds within twenty-one (21) days. SRT may collect data about you from third-party sources, including credit reporting agencies (such as CTOS Data Systems Sdn Bhd and RAM Credit Information Sdn Bhd), government databases, publicly available records, the other party to a tenancy, and referees or employers you nominate. Where SRT processes sensitive personal data, including credit-check data, it does so under your explicit consent. Withdrawing consent does not affect the lawfulness of processing already carried out, and outstanding contractual obligations remain unaffected.
Liability cap and what you indemnify
SRT's total liability arising from or related to the platform or these Terms is capped at the higher of RM500 or the total fees actually paid by you to SRT in the twelve (12) months preceding the claim. SRT is not liable for indirect, consequential, incidental, or special damages, and nothing excludes liability for fraud or wilful misconduct.
You agree to indemnify SRT against claims, losses, and expenses arising from your breach of these Terms, your use of the platform, content you submit, your violation of applicable law or third-party rights, and any transactions or payments conducted outside the platform. Operational liability for delays or errors in platform services (viewing coordination, notification delivery, automated payment allocation, AI-assisted suggestions) is limited to direct remediation of the specific issue and does not extend to consequential losses such as lost rental income, vacancy loss, or reliance on AI-generated outputs.
The SPEEDHOME angle - why the Terms protect both sides on a managed platform
The Terms reflect how a managed rental platform differs from a classifieds board: SRT facilitates screening, e-signing, stamping, and payment ledgering, and SHP contracts as master tenant under the Protect and Protect+ signed documents. That structure - not these Terms alone - is what governs your tenancy.
Because the signed tenancy documents prevail over these Terms for tenancy matters, the practical protection comes from the agreement set and the managed workflow behind it, not from boilerplate. Zero Deposit is SPEEDHOME's managed rental-risk system - not a financial guarantee product - that replaces the upfront cash deposit so tenants move in without tying up cash while landlords stay protected through rental protection instead of holding a deposit. For severe end-of-tenancy damage beyond fair wear and tear, the standard protection claims process applies. Browse rental homes on SPEEDHOME to see listings that run under this framework, or compare SPEEDHOME Landlord Plans for the landlord side.
FAQ
Do SPEEDHOME's Terms of Use govern my tenancy agreement?
No. The Terms govern your platform account. Your tenancy rights and obligations are governed by the specific signed agreements (Direct Tenancy Agreement, Sub-Tenancy Agreement, Master Lease Agreement, Platform Access Terms). Those signed documents are standalone and prevail over the Terms for matters within their scope.
Who is the contracting party - SRT or SHP?
SRT operates the platform and is not a contracting party to your tenancy documents. Where SHP is engaged under the relevant signed documents, SHP contracts as principal master tenant or landlord entity under those documents. Each entity's obligations are limited to what the applicable signed documents expressly state.
Can I rely on AI-generated suggestions or estimates on the platform?
Only as decision support. No AI-generated output, automated suggestion, estimate, chatbot response, or system notice is a binding representation, warranty, legal advice, or commitment beyond the signed documents. You are responsible for reviewing and verifying outputs before acting on them.
What happens if an automated platform action is wrong?
Raise a dispute through the platform within seven (7) Business Days. Failure to do so is deemed acceptance of the automated action. If SRT confirms the action was incorrect, its sole obligation is to reverse or correct that specific action; consequential losses are not recoverable under Clause 11.5 and Clause 12.
How long does SPEEDHOME keep my personal data?
Seven (7) years from the later of account deactivation or the last tenancy transaction, unless a longer period is required by law. You can request access, correction, or withdrawal of consent via the platform; SRT responds within twenty-one (21) days.
Can the Terms be changed without telling me directly?
Yes. SRT may amend the Terms at any time by publishing the updated version on the platform; the updated version takes effect on the date stated in it. Continued use after an amendment constitutes acceptance. If you disagree, you should stop using the platform and deactivate your account.