SRT Platform Terms (Landlord)
1. Parties and scope
1.1Provider: SPEEDRENT TECHNOLOGY SDN. BHD. (Registration No. 201601005661 (1176587-M)) (“SRT”).
1.2User: The account holder accepting these Terms (“Landlord”).
1.3These Terms govern Landlord’s use of the Platform for digital ledger, payment facilitation, statements, notices, document workflows, and recordkeeping. SRT facilitates Platform tools and document workflows only; Landlord remains responsible for reviewing transaction documents and obtaining any independent advice Landlord considers necessary.
1.4Payment and Billing Service Provider. For these Terms, “SHP” means SPEEDHOME PROPERTY SDN. BHD. (Registration No. 202601021813 (1683910-A)). This arrangement is disclosed to avoid confusion as to why payments may be received from or remitted by SRT rather than the Landlord under Clause 1.4(a), or SHP under Clause 1.4(b).
(a)Standard direct-tenancy arrangements. For Standard direct-tenancy arrangements, SRT processes payment and billing as Payment and Billing Service Provider for the Landlord, as further described in the applicable Direct Tenancy Agreement and Platform records.
(b)Protect / Protect+ arrangements. For Protect / Protect+ arrangements where SHP is the contracting party under the tenancy arrangement, SRT processes payment and billing on behalf of SHP. SHP remains the contracting party under the relevant tenancy agreement.
1.5Tenancy arrangements (including any arrangement involving SHP, or any direct tenancy between landlord and tenant) are separate legal agreements. Under a tools-only subscription, SRT does not provide rent chasing, debt recovery, eviction services, or Landlord-side tenancy administration services unless separately agreed in writing.
1.6Operational support; no implied financial commitment. The continued provision of Platform services by SRT (including but not limited to ledger administration, payment processing, communication tools, notice delivery, enforcement coordination support, re-letting facilitation, and Speedfix coordination) does not create, revive, extend, or imply any financial obligation, guarantee, indemnity, or commitment on the part of SRT or SHP beyond what is expressly stated in the applicable signed documents. Where any financial cap or benefit under a tenancy arrangement has been exhausted, SRT’s continued operational support is administrative and coordinative in nature only.
2. Definitions
2.1Ledger means Platform records including invoices, receipts, timestamps, payment status, statement entries, and notice logs.
2.2Recorded Channel means a Platform message, email, WhatsApp message, SMS, recorded call, or other electronic message that can reasonably be recorded and retrieved.
2.3Gross Monthly Rent (GMR) means the rent amount for a monthly cycle as recorded in the applicable tenancy documents or Platform record.
2.4Processed Rent Amount means the monthly rent (GMR) only, and explicitly excludes: (a) utilities; (b) deposits; (c) penalties/late fees/holdover charges; (d) membership fees; (e) insurance premiums; (f) pass-through charges (including management fees/sinking fund); (g) Speedfix Advance principal amounts; (h) Speedreno Advance principal amounts; and (i) any other ancillary charges.
2.5Payment & Ledger Automation Fee means the Platform digital ledger and payment facilitation fee charged by SRT at the Automation Fee Rate shown in the Platform for the relevant agreement/customer group, applied on the Processed Rent Amount per cycle, plus SST at the prevailing rate calculated on the fee amount.
2.6Standard Subscription Fee means the one-time landlord-side Platform subscription fee for a Standard (direct tenancy) activation, in the amount shown in the final Plan Summary, Platform, and/or Go-Live Confirmation for the relevant tenancy, plus SST at the prevailing rate; unless a different amount is expressly shown there for that tenancy, the current launch default is RM799 + SST.
2.7Speedfix means repair/vendor coordination offered through the Platform where available.
2.8Speedfix Advance means a deferred-settlement option for an eligible Speedfix job where a funded portion is paid upfront for repair services and is repayable by the Landlord as an Operational Payable.
2.9Speedreno Advance means a deferred-settlement option under a separately signed Speedreno document where the Landlord has authorised recovery through the Platform payout / remittance rail.
2.10Operational Payable means: (a) the funded portion owed by Landlord to SRT for deferred settlement of repair services under Speedfix Advance; and/or (b) any amount owed by Landlord to SRT under a signed Speedreno document that the Landlord has authorised to be recovered through the Platform.
2.11Business Day means a day other than a Saturday, Sunday, or gazetted public holiday in the State of Selangor or a Federal public holiday in Malaysia.
2.13SST means service tax chargeable under the Service Tax Act 2018 [Act 807], or any successor or replacement tax of a similar nature.
2.14Deduction Rail means the mechanism by which SRT recovers Operational Payables, Speedfix Advance amounts, Speedreno Advance amounts, or other authorised deductions from rental payouts, remittances, or other sums payable to the Landlord through the Platform payment system, as further described in the applicable Speedfix Service Agreement or Speedreno Service Agreement.
3. Fees, invoicing, and fee changes
3.1Where rent is processed through Platform payment workflows, SRT charges the Payment & Ledger Automation Fee on the Processed Rent Amount for that cycle at the Automation Fee Rate shown in the Platform for the relevant agreement/customer group. The Payment & Ledger Automation Fee is SRT’s own service fee for providing the Platform payment and ledger automation services. It is charged by SRT in its own right and is not a fee charged on behalf of, or for the account of, SHP or any other party.
3.2For a Standard (direct tenancy) activation processed through the Platform, SRT charges the one-time Standard Subscription Fee shown in the Platform and/or Go-Live Confirmation for that tenancy. The Standard Subscription Fee is payable upon activation or such earlier time as the Platform states for the relevant tenancy.
3.3Collection routes:
(a)Where rent settlement is routed through a remittance party (including where SHP is the remittance party), Landlord authorises deduction of the Payment & Ledger Automation Fee (and SST), and where the Platform so shows, any unpaid Standard Subscription Fee, from sums payable to Landlord and remittance to SRT.
(b)Where there is no remittance party deduction mechanism, or where a fee is payable upfront at activation, SRT may invoice and collect the Payment & Ledger Automation Fee and/or the Standard Subscription Fee using Landlord’s selected payment method in the Platform.
3.4SRT will issue tax invoices for applicable fees within a reasonable time after billing.
3.5Any increase to the Automation Fee Rate or the default Standard Subscription Fee does not apply to an ongoing fixed tenancy term unless Landlord explicitly accepts it in the Platform. For renewed/new tenancies (and any month-to-month continuation where the fee remains applicable), SRT may apply fee changes with at least thirty (30) days’ notice via the Platform. For the avoidance of doubt, any reference to “renewed” or “new” tenancies in this Clause or elsewhere in these Terms refers to the parties entering into a new and independent tenancy agreement on freshly negotiated terms. Nothing in these Terms confers on either party a right, option, or entitlement to renew, extend, or continue any tenancy beyond the expiry date of the relevant tenancy agreement. Each tenancy term is a standalone arrangement.
4. Payment instructions; cross-property set-off; deduction priority
4.3Rental offset against Speedfix invoices. Without limiting Clause 4.2, where the Landlord has any outstanding Speedfix invoice or Operational Payable under a Speedfix Service Agreement, SRT may offset such outstanding amount against rental payouts otherwise due to the Landlord, subject to the deduction priority in Clause 4.4. The Landlord acknowledges and authorises such offset as part of the payment agent arrangement described in Clause 1.4.
4.4Deduction priority where multiple recoveries compete for the same payout. After any reversals, chargebacks, statutory deductions, and payment-rail corrections required by law or the payment processor, and subject to Clause 4.5, if the same payout is subject to more than one separately authorised matured recovery item, SRT and/or the relevant remittance party may apply the payout in the priority stated in Clause 4.5. DRI-related set-off and unreleased deposit recovery rank ahead of Speedfix Advance and Speedreno Advance recoveries. If more than one matured recovery item within the same priority competes for the same payout, SRT may apply the payout first to the item with the oldest invoice date or, if no invoice date exists, the oldest ledger due date or entry date recorded in the Platform. Any shortfall carries forward under the relevant recovery item.
4.5Payment Allocation Priority. This Clause applies only to sums otherwise payable to the Landlord through the Platform payout/remittance flow after any tenant-side payment allocation under the applicable DTA, STA, or other tenancy agreement. Notwithstanding Clauses 4.4 and 4.9, such sums otherwise payable through the Platform shall be allocated in the following order of priority: (1) reversals, chargebacks, statutory deductions, and payment-rail items that cannot legally or operationally be subordinated; (2) where outstanding postpaid utilities attributable to the relevant tenancy are RM200 or more, full utility clearance to zero; (3) Payment & Ledger Automation Fee, Card / Gateway Surcharge, and other SRT/platform processing or ledger charges; (4) Standard Subscription Fee arrears; (5) DRI-related set-off, unreleased deposit recovery, and other deposit-release failures; (6) matured Speedfix Advance and Speedreno Advance repayments, oldest invoice date first unless the Platform record states a different lawful order; (7) other Operational Payables; (8) rent or payout payable to the Landlord; and (9) carry-forward shortfalls. In the event of inconsistency between this Clause and any other payment allocation provision in these Terms, this Clause shall prevail for Platform payout/remittance deductions, provided that any inconsistency with a specific signed MLA/DTA/STA shall be resolved by reference to that MLA/DTA/STA for the affected tenancy.
4.6Payout verification. Payouts shall only be made to the Landlord’s verified bank account as registered in the Platform, or to an approved beneficiary account nominated by the Landlord and verified by SRT. Where the nominated payout account does not match the Landlord’s identity as recorded in the tenancy agreement, SRT may require proof of relationship or written authorisation before processing the payout. Any mismatch may result in delay or withholding of payout pending verification. SRT shall not be liable for any delay arising from such verification.
4.7Recovery upon vacancy. Where no replacement tenant is secured for a property for more than sixty (60) consecutive days following the expiry or termination of the relevant tenancy, any outstanding amounts payable by the Landlord to SRT (including Operational Payables, Payment & Ledger Automation Fee arrears, and Standard Subscription Fee arrears) shall become immediately due and payable. Any cross-property offset of such outstanding amounts shall be subject to the Landlord’s prior written consent, to be captured in the applicable Speedfix Service Agreement, Speedreno Service Agreement, or other accepted Platform/product record for the relevant recovery item.
4.8Post-default recovery services; Recovery Fee. Where SRT provides post-default recovery services for rent arrears, surcharge, damages, or other amounts recoverable from a tenant under a Direct Tenancy Agreement or Standard landlord recovery workflow, the Landlord appoints SRT as recovery agent for that recovery workflow and authorises SRT to collect, negotiate, settle, record, and remit recovered sums in accordance with the applicable tenancy agreement and Platform records. Unless the relevant tenancy agreement or Platform record states otherwise, the first six (6) months after the tenant ceases possession or moves out is the initial recovery period. Amounts recovered during that initial recovery period are remitted one hundred per cent (100%) to the Landlord, less only bank or payment-channel charges, statutory deductions, chargebacks, reversals, or legally required deductions directly arising from that recovery transaction. Amounts recovered after that initial recovery period are subject to a thirty per cent (30%) Recovery Fee retained by SRT, with the remaining seventy per cent (70%) remitted to the Landlord, less only bank or payment-channel charges, statutory deductions, chargebacks, reversals, or legally required deductions directly arising from that recovery transaction. The Recovery Fee represents a genuine and reasonable pre-estimate of SRT’s post-default recovery administration costs and compensation for collection effort, ledger administration, credit-reporting management, settlement negotiation, recordkeeping, and recovery-related Platform services, is not a penalty, and is retained only from recovered sums otherwise remittable to the Landlord. SRT may accept a discounted settlement where SRT considers it commercially reasonable in good faith after considering recovery prospects, evidence, cost, delay, and collectability; the Landlord shall not make any claim against SRT solely because SRT accepted such a settlement, provided SRT acted in good faith and kept reasonable recovery records. For the avoidance of doubt, the Recovery Fee applies only to Standard / DTA landlord recovery workflows. It does not apply to SHP’s own recoveries, reimbursements, set-offs, RPP recoveries, Legal Kickstart recoveries, Operational Payables, or other receivables arising under any MLA or STA unless the relevant signed agreement expressly states otherwise.
4.9Where outstanding utility charges are RM200 or more, incoming payments shall be applied in accordance with Clause 4.5(2). This triggered utility-clearance priority continues until the utility balance is fully cleared.
5. Speedfix and vendor services
5.1Speedfix availability is limited to coverage shown in the Platform and may change.
5.3Landlord’s agreement to proceed with a Speedfix job may be confirmed via the Platform or any Recorded Channel.
5.4Repair work is performed by independent vendors. SRT’s role is coordination: sourcing the vendor, presenting the quotation, and administering payment. SRT does not supervise, direct, or control the vendor’s on-site work.
5.5Vendor acceptance. The Platform will show the assigned vendor (or vendor description) and quoted scope before the job proceeds. If Landlord does not object within twenty-four (24) hours of the quotation being presented (or such shorter period as is reasonable for an urgent repair), the vendor assignment is deemed accepted.
5.6Workmanship. If a defect in the same repair recurs within thirty (30) days of completion, SRT will re-coordinate rectification at no additional charge. This does not apply to defects caused by the Landlord, Sub-Tenant, or third party, normal wear, or force majeure. If the same defect recurs a second time after re-coordination, SRT will refund the Speedfix charge for that job. SRT’s total liability for any single Speedfix job does not exceed the amount charged for that job.
5.7Vendor-caused property damage. If a vendor causes damage to the Property during a Speedfix job, SRT will assist the Landlord in pursuing the vendor’s liability (including any vendor insurance). SRT’s liability for vendor-caused property damage is limited to RM1,000 per incident and does not extend to lost rent, vacancy, alternative accommodation, business interruption, or other consequential loss. Where a Master Lease Agreement applies and SHP is also a party to the same claim, this limit forms part of SHP and SRT’s combined RM1,000 per incident cap under that agreement. Nothing in this Clause excludes SRT’s liability for fraud or wilful misconduct.
5.8Ancillary support incidents. Where SRT provides or arranges ancillary support in connection with listing activation or reactivation, inspections, viewings, turnover, key or access handling, courier services, contractor coordination, notice routing, document handling, or remarketing preparation, SRT acts only as a coordinating platform/service provider. SRT does not undertake to achieve any particular letting, vacancy, inspection, or commercial result. Subject to Clause 10.6 and except for fraud or wilful misconduct, SRT is not liable for indirect, consequential, speculative, or opportunity-based loss arising from such support, including lost rent, lost prospective tenants, vacancy loss, or loss of opportunity. In relation to any proven mishandling of keys, access cards, remotes, or similar access items by SRT or its appointed service providers, the sole monetary remedy is the reasonable direct cost of replacement, re-keying, re-coding, or access reset, up to Ringgit Malaysia One Thousand (RM1,000) per incident. Any monetary claim under this Clause must be notified in writing with supporting details within fourteen (14) days after the Landlord became aware, or ought reasonably to have become aware, of the relevant event. This notification requirement does not apply to claims arising from fraud or wilful misconduct.
6. Speedfix Advance (Operational Payable to SRT; channel-neutral confirmation)
6.1If Speedfix Advance is agreed for an eligible job, the funded portion is an Operational Payable owed by Landlord to SRT. It is trade credit / deferred settlement for repair services, with no interest and no compounding. Unless a different funded portion is expressly shown in the Platform quote or recorded confirmation, the funded portion equals the advance percentage applicable to the Landlord’s active portfolio tier as shown in the Platform at the time of confirmation, applied to the eligible job cost.
6.2Agreement to Speedfix Advance may be confirmed through the Platform or any Recorded Channel (including WhatsApp, email, SMS, or recorded call).
6.3The funded portion and any upfront amount (if any) will be shown in the Platform quote or the recorded confirmation message before the job proceeds.
6.4Repayment (default): the target repayment approach is six (6) monthly deductions subject to available payouts, with shortfalls carried forward. Repayments may be recovered by deductions/set-off under Clause 4.
6.5Acceleration: the outstanding Operational Payable becomes immediately due and payable in full if any of the following occurs:
(a)repayment rail is disabled, bypassed, or frustrated (including non-Platform re-letting acceleration under Clause 6.8);
(b)there are no eligible payouts to Landlord through Platform-linked remittances for 60 consecutive days;
(c)the relevant tenancy/master arrangement ends while any Operational Payable remains outstanding (subject to the repayment continuity period under Clause 6.8, if applicable);
(d)the relevant property is transferred/disposed without settlement of the outstanding amount;
(e)materially false information was provided in connection with the Advance request; or
(f)Landlord becomes insolvent, bankrupt, or has a receiver appointed.
6.6If manual settlement is required due to repayment rail failure, a reconciliation fee of RM100 + SST (as shown in the Platform invoice) may apply.
6.7Operational Payables are not recoverable from any tenant security deposit.
6.8Continuity of deduction rail (repayment continuity and acceleration): Where the remaining tenancy term at the time a Speedfix Advance is agreed is less than six (6) months (or the outstanding Operational Payable will not be fully repaid before the tenancy term expires based on the target repayment schedule):
(b)if a replacement tenancy is secured during this period (whether under a master lease arrangement or a direct tenancy with SRT payment processing), SRT may continue deducting Operational Payable instalments from rental payouts until fully settled;
(c)the Landlord acknowledges that re-letting the Property through any channel other than the Platform while any Operational Payable remains outstanding and without first settling the outstanding Operational Payable in full shall immediately accelerate the outstanding Operational Payable balance, making it due and payable in full, and this constitutes an acceleration trigger under Clause 6.5(a);
(d)SRT and SHP (where applicable) will use reasonable efforts to secure a replacement tenant during the sixty (60)-day period. If re-letting is not achieved despite reasonable efforts, the outstanding Operational Payable remains a personal debt owed by the Landlord to SRT, recoverable via invoice, cross-property set-off under Clause 4.2, or credit reporting under Clause 8 as applicable;
(e)for the avoidance of doubt, the Landlord is not restrained from re-letting the Property through any channel; however, doing so without first settling the outstanding Operational Payable triggers the acceleration consequence in sub-clause (c) above; and
(f)expiry of the tenancy term alone does not trigger acceleration under Clause 6.5(c) while the repayment continuity period under this Clause 6.8 is still running.
6.9Speedreno Advance through the Platform. Where the Landlord has separately agreed a signed Speedreno document with SRT and has authorised Platform-side recovery, any Speedreno Advance amount may be recovered through deductions, set-off, and remittance under Clause 4. The commercial terms, rebate mechanics, acceleration triggers, and exclusivity conditions of Speedreno Advance are governed by the signed Speedreno document, while these Terms govern the Platform-side deduction, set-off, remittance, and reporting mechanics.
7. Ledger records and dispute window
7.1Platform ledger records, payment entries, and allocation statements are the official record of all transactions processed through the Platform and shall be treated as correct and reliable evidence of such transactions. SRT reserves the right to correct any verified system error at any time. Where SRT confirms a system error, SRT shall make the correction or reversal without further liability.
7.2Automated outputs, including system-generated notices and allocation entries, are subject to correction and do not constitute binding representations or guarantees by SRT.
7.3If Landlord believes an invoice or Ledger entry is incorrect, Landlord must notify SRT through the Platform within fourteen (14) days of the relevant invoice/entry date with supporting details.
8. Credit reporting (Landlord)
8.1Tenancy Record and credit reporting consent. Landlord consents to SRT recording and using payment conduct, Operational Payable status, fraud/screening incidents, platform-risk events, and tenancy-conduct information in SRT’s internal Tenancy Record, fraud/screening database, and future Platform screening workflows, subject to applicable law and correction rights. External disclosure to licensed credit reporting agencies (including CTOS Data Systems Sdn Bhd and RAM Credit Information Sdn Bhd (RAMCI)) shall be limited to information that is legally permitted and operationally accepted by the relevant agency. As the default position, external credit reporting is limited to verified financial defaults, including: (a) Standard Subscription Fee arrears; (b) Payment & Ledger Automation Fee arrears; (c) Speedfix Advance Operational Payable defaults (including accelerated amounts); (d) non-Platform re-letting acceleration under Clause 6.8(c); (e) Speedreno Advance defaults (including accelerated amounts) where Platform-side recovery has been authorised; (f) breach of a Speedreno exclusivity or repayment condition that has resulted in a matured amount being due to SRT; and/or (g) failure to release a tenant deposit in compliance with a valid Deposit Release Instruction under any tenancy agreement after the applicable cure period, absent a valid dispute. Fraud allegations, screening flags, or platform-risk events shall not be disclosed externally unless they constitute a verified financial default, are required by law, or the relevant licensed agency confirms it may accept that category.
8.2Before reporting externally a default, SRT will issue a cure notice through the Platform giving at least seven (7) days to cure, unless immediate reporting is required by law.
8.3Landlord may request correction of inaccurate personal data via the Platform with supporting evidence.
8.4Co-Landlord correction right. Where the underlying tenancy agreement names more than one Landlord, the Landlord acknowledges and consents that any default, breach, or enforcement event affecting any one Landlord may be recorded in SRT’s internal landlord risk records and reported to credit reporting agencies, subject to applicable law and the agency’s acceptance criteria, against all named co-Landlords. Each named Landlord retains the right to request correction only for factual error, mistaken identity, fraud, duplicate account, incorrect reporting of the amount or status, or evidence that the named person was included by mistake, identity misuse, or without authority. A Landlord’s claim that another co-Landlord was primarily responsible does not, by itself, remove joint and several liability or prevent risk-record or credit-reporting treatment under this Clause.
8.5Privacy Notice. Section 8 of the SRT Terms of Use as in effect on the date these Terms are accepted constitutes SRT’s Privacy Notice for the purposes of applicable personal data protection laws. The Landlord acknowledges having been informed of, and consents to, the data processing practices described therein. In the event of any inconsistency between the data processing provisions of these Terms and that signing-date Privacy Notice, the signing-date Privacy Notice shall prevail for this tenancy transaction.
9. Data consent
9.1Landlord consents to SRT processing data for Platform operations, billing, fraud prevention, recordkeeping, dispute handling, and credit reporting in accordance with applicable law.
9.2SRT may use anonymised and aggregated Platform data, including service interactions and operational records, to improve Platform features. No personally identifiable information is used for model training without separate explicit consent.
10. Platform tools and automated features
10.1The Platform is provided on an “as available” basis.
10.2Assisted features. The Platform includes tools that generate suggestions, estimates, draft content, or workflow recommendations (including AI-assisted features). These are provided to assist Landlord’s decision-making only. AI-assisted output may be incomplete, inaccurate, or unsuitable for the specific case and should not be treated as a guaranteed fact, legal opinion, valuation, or binding instruction unless separately confirmed by SRT in a Recorded Channel or reflected in the applicable signed documents.
10.3Automated Platform actions. Where the Platform executes actions based on documented rules (including payment allocation, invoice generation, charge application, and notice triggers), SRT shall use reasonable efforts to apply the logic as described in the applicable signed documents. If an automated action is applied incorrectly, Landlord may request review through the Platform within seven (7) Business Days. If the action is confirmed as incorrect, SRT will reverse or correct it. If Landlord does not raise a dispute within seven (7) Business Days, the action is deemed accepted for Platform-record purposes. The seven (7) Business Day window applies to disputes about whether the Platform executed an action correctly (e.g., wrong allocation, duplicate charge, incorrect amount) — it does not limit or replace any dispute window available to the Landlord under the applicable tenancy agreement or MLA for disputes about the underlying tenancy or contractual liability. Reversal of an automated Platform action under this Clause does not constitute reversal of default status, enforcement status, or credit-reporting status under any tenancy agreement or MLA — those are governed solely by the terms of the applicable agreement.
10.4No binding representation from automated or AI output. No AI-generated output, automated suggestion, automated calculation, automated Platform action, chatbot response, estimate, system notice, or other automated Platform output constitutes a binding representation, warranty, undertaking, guarantee, legal advice, or commitment by SRT or SHP beyond what is expressly stated in the applicable signed documents. Landlord must review and verify automated outputs before acting on them. Where an automated Platform action is confirmed to be inconsistent with the applicable signed documents, the signed documents prevail and the correction framework in Clause 10.3 applies, subject to any express dispute window in the applicable signed documents.
10.5Utility and property details. Utility account details, property particulars, and similar operational information are provided by the Landlord (or the relevant party). SRT does not independently verify such details. If a misdirected payment or service disruption occurs due to incorrect details provided by the Landlord, the Landlord bears the cost of rectification, including any reconnection charges, recoverable as an Authorised Deduction where applicable.
10.6Subject to any more specific remedy or monetary limit stated elsewhere in these Terms (including Clauses 5.6 to 5.8), to the maximum extent permitted by law, SRT’s total liability arising from or related to the Platform or these Terms is limited to Ringgit Malaysia Five Hundred (RM500) or the total fees actually paid by Landlord to SRT in the twelve (12) months preceding the claim, whichever is higher. SRT is not liable for indirect, consequential, incidental, speculative, or opportunity-based loss, including lost rent, lost prospective tenants, vacancy loss, or loss of opportunity or any loss arising from automated Platform actions, system-generated outputs, or algorithmic processes. Nothing in this Clause excludes liability for fraud or wilful misconduct.
11. Stamping facilitation (optional)
11.1Stamping is performed only where requested, selected, expressly included in the relevant Platform workflow, or required for enforcement or filing purposes.
11.2For any MLA / master-landlord arrangement where SHP is tenant to the Master Landlord, the MLA standard first stamping is borne and administered by SHP/SRT unless the Platform expressly states otherwise. For tenant-side STA/DTA stamping, where the tenant has paid a Speedsign Fee and the Platform states that stamping is included, SRT will administer the standard first stamping through that workflow and the tenant should not be separately charged for the same standard first stamping. Additional stamping, re-stamping, amendment stamping, LHDN reassessment or variance, or out-of-scope requests may be shown separately in the Platform. SRT’s role is administrative facilitation only and SRT is not liable for LHDN processing timelines or refusals not attributable to SRT.
12. General
12.1These Terms are standalone and do not incorporate external documents by reference.
12.2If any provision is invalid, the remainder continues.
12.3These Terms are governed by Malaysian law and the parties submit to the Courts of Malaysia.
12.4Electronic acceptance and Platform records are valid and binding.
12.5No informal variation. No communication by any SRT staff member, agent, or representative (whether oral, written, via WhatsApp, email, or any other Recorded Channel) and no automated Platform output shall vary, amend, waive, or create any obligation not expressly stated in these Terms or the applicable signed documents, unless confirmed in writing by a duly authorised officer of SRT. The Landlord shall not rely on informal communications as creating or evidencing any financial or contractual commitment by SRT or SHP.
12.6Change of ownership or legal identity. Any change in the identity of the Landlord (whether by sale, legal name change pursuant to deed poll or marriage, transfer to a family trust or related entity, corporate restructuring, or court-ordered transfer) shall be notified to SRT through the Platform within fourteen (14) days of completion. No such change shall discharge, release, or affect any outstanding obligation of the Landlord under these Terms (including any Operational Payable, Payment & Ledger Automation Fee arrears, or Standard Subscription Fee arrears). Where a successor or transferee assumes the Landlord’s Platform account, the successor shall be bound by these Terms as if the successor were the original Landlord.
12.7Inventory amendments. Any addition, removal, or replacement of furniture, fixtures, or fittings during a tenancy may be recorded on the Platform with photographic evidence and date-stamped entries. If no objection is raised by either party within seven (7) days of notification via the Platform, the amendment shall be deemed accepted and shall form part of the tenancy record for the purposes of condition assessment and deposit deductions. This Clause supplements (and does not derogate from) any inventory amendment mechanism in the applicable tenancy agreement.
12.8Website and marketing materials. Content published on the Speedhome website, mobile application, social media channels, advertising materials, blog posts, help centre articles, and any other public-facing communications is provided for general informational and promotional purposes only and does not form part of these Terms or any signed agreement. No statement, description, or representation contained in any such material shall be construed as a contractual term, warranty, or undertaking by SRT. In the event of any inconsistency between any such material and the applicable signed documents, the signed documents shall prevail.
Special Conditions / Additional Clauses: None
13. EXECUTION
13.1Execution is evidenced by the applicable Platform record or e-sign provider evidence record for this document.