SRT Platform Terms (Tenant)
1. Parties and scope
1.1Provider: SPEEDRENT TECHNOLOGY SDN. BHD. (Registration No. 201601005661 (1176587-M)) (“SRT”).
1.2User: The individual accepting these Terms (“Tenant”).
1.3These Terms govern Tenant’s use of the Platform for invoicing, payment facilitation, ledger records, notice delivery, and recordkeeping.
1.4Payment and Billing Service Provider. For all tenancy arrangements facilitated through the Platform, SPEEDRENT TECHNOLOGY SDN. BHD. (“SRT”) acts as the Payment and Billing Service Provider. Where SPEEDHOME PROPERTY SDN. BHD. (Registration No. 202601021813 (1683910-A)) (“SHP”) is the contracting party under the tenancy agreement, SHP remains the contracting party but all billing, invoicing, and collection of payments from tenants shall be handled by SRT in its capacity as Payment and Billing Service Provider. All payments by tenants shall be made to or via SRT unless the Platform directs otherwise.
1.5SRT provides technology platform, payment processing, billing administration, and ledger management services.
1.6For the avoidance of doubt, SHP acts as principal master tenant under the applicable tenancy arrangements facilitated through the Platform.
1.7Occupation rights and tenancy obligations are governed by the tenancy agreement signed by Tenant. SRT is not a party to the tenancy agreement.
1.8Any pre-tenancy Application Fee and Speedsign Fee are governed by the Platform Access Terms accepted at the time of payment and the Platform record for the relevant tenancy transaction; these Terms govern ongoing Platform use and Membership unless expressly stated otherwise.
1.9Operational support; no implied financial commitment. The continued provision of Platform services by SRT (including but not limited to ledger administration, payment processing, communication tools, notice delivery, and enforcement coordination support) does not create, revive, extend, or imply any financial obligation, guarantee, indemnity, or commitment on the part of SRT or SHP beyond what is expressly stated in the applicable signed documents. Where any financial cap or benefit under a tenancy arrangement has been exhausted, SRT’s continued operational support is administrative and coordinative in nature only.
1.10Inventory amendments. Any mid-tenancy addition, removal, or replacement of furniture, fixtures, or fittings may be recorded through the Platform in accordance with the applicable tenancy agreement. Platform-acknowledged inventory amendments shall form part of the tenancy record for the purposes of condition assessment and deposit deductions.
2. Definitions
2.1Billing Cycle means each monthly cycle for Membership Fee billing as recorded in the Platform.
2.2Ledger means Platform records including invoices, receipts, timestamps, payment status, allocation entries, and notice logs.
2.3Membership means Tenant’s paid monthly Platform membership subscription (if applicable).
2.4Membership Fee means the Membership Fee amount shown in the Platform at subscription for the relevant agreement/customer group, plus SST at the prevailing rate calculated on the gross fee amount. The Platform may show RM0 where Tenant is exempt.
2.5eMandate Discount is not applicable unless activated in the Platform and confirmed in the applicable Platform record.
2.6Recorded Channel means a Platform message, email, WhatsApp message, SMS, recorded call, or other electronic message that can reasonably be recorded and retrieved.
2.7Business Day means a day other than a Saturday, Sunday, or gazetted public holiday in the State of Selangor or a Federal public holiday in Malaysia.
2.8SST means service tax chargeable under the Service Tax Act 2018 [Act 807], or any successor or replacement tax of a similar nature.
3. Membership subscription, eligibility, fee changes
3.1Where Membership is shown in the Platform as applicable for Tenant’s agreement, Tenant agrees to subscribe and pay the Membership Fee as billed.
3.2Eligibility and exemptions: The Platform determines eligibility and any exemption at agreement signing based on SRT’s records. Tenant may be exempt (and charged RM0) where the Platform marks Tenant as exempt for the relevant agreement.
3.3Fee changes: Any increase to the Membership Fee does not apply to an ongoing fixed tenancy term unless Tenant explicitly accepts it in the Platform. For renewed/new tenancies (and any month-to-month continuation where Membership remains applicable), SRT may apply fee changes with at least thirty (30) days’ notice via the Platform. For the avoidance of doubt, any reference to “renewed” or “new” tenancies in this Clause or elsewhere in these Terms refers to the parties entering into a new and independent tenancy agreement on freshly negotiated terms. Nothing in these Terms confers on either party a right, option, or entitlement to renew, extend, or continue any tenancy beyond the expiry date of the relevant tenancy agreement. Each tenancy term is a standalone arrangement.
4. Billing, payment authorisation, and collection
4.2Where the tenancy agreement provides that Platform invoices may include multiple items, Tenant authorises the Membership Fee to be billed together with such invoices. Allocation between items is governed by the tenancy agreement; these Terms govern SRT’s entitlement to the Membership Fee and Tenant’s authorisation for SRT to bill/collect it.
4.3Where a payment method chosen by Tenant under the applicable tenancy agreement incurs a Card / Gateway Surcharge shown in the Platform, Tenant authorises SRT to bill and collect that fee together with the relevant payment. Allocation and priority of that surcharge are governed by the applicable tenancy agreement and the current surcharge rate shown in the Platform at the time of payment.
4.4Membership Fees are not refundable for partial Billing Cycles, except where required by law.
4.5If a payment fails, SRT may reattempt collection through the Platform and may suspend Membership features until payment is successful.
4.6Source of funds verification. All rental payments and other sums payable by the Tenant through the Platform must be made from the Tenant’s own bank account or payment method, or from an approved authorised payer nominated by the Tenant and verified by SRT. Payments received from unverified sources may be held, rejected, or delayed pending verification. SRT shall not be liable for any delay arising from such verification. The Tenant must notify SRT through the Platform if the source of payment will differ from the Tenant’s registered payment method.
4.7Utilities settlement priority. Where outstanding utility charges in respect of the tenancy property are Ringgit Malaysia Two Hundred (RM200) or more, any incoming payment received by SRT from the Tenant in respect of that property shall be applied first towards full settlement of the outstanding utility balance to zero, before allocation to any other item (including rent and Membership Fees). This priority applies once the RM200 threshold is triggered and continues until the utility balance is fully cleared. The Tenant acknowledges that this allocation may result in a shortfall being recorded against other payment items for the relevant cycle.
4.8Order of application. All payments received from the Tenant through the Platform shall be allocated in accordance with the order of application set out in the applicable tenancy agreement (including, where applicable, the Waterfall allocation in the tenancy agreement’s Schedule B). The Tenant acknowledges that the order of application may result in payments being allocated to fees, charges, and arrears before rent, and that a payment intended by the Tenant as rent may be recorded as partially or fully allocated to other items in accordance with the contractual order of application.
5. Ledger records and dispute window
5.1Platform ledger records, payment entries, and allocation statements are the official record of all transactions processed through the Platform and shall be treated as correct and reliable evidence of such transactions. SRT reserves the right to correct any verified system error at any time. Where SRT confirms a system error under Clause 9.3, SRT shall make the correction or reversal without further liability.
5.2Automated outputs, including system-generated notices and allocation entries, are subject to correction under Clause 9.3 and do not constitute binding representations or guarantees by SRT.
5.3If Tenant believes an invoice or Ledger entry is incorrect, Tenant must notify SRT through the Platform within fourteen (14) days of the relevant invoice/entry date with supporting details.
6. Notices and communications
6.1Tenant consents to receiving Platform notices via Platform notice inbox, email, WhatsApp/SMS, or other channels configured in the Platform.
6.2Notices are deemed served at the time shown in the Platform transmission log or the time sent via the relevant channel.
6.3Tenant must keep contact details updated; failure to update does not invalidate service.
7. Data consent and credit reporting
7.1Tenant consents to SRT processing personal data for Platform operations, billing, fraud prevention, recordkeeping, dispute handling, and where applicable, credit reporting, in accordance with applicable law.
7.2Tenancy Record and external credit reporting. Tenant consents to SRT recording and using payment conduct, fraud/screening incidents, platform-risk events, and tenancy conduct in SRT’s internal Tenancy Record, fraud/screening database, and future Platform screening workflows, subject to applicable law and correction rights. External disclosure to licensed credit reporting agencies, including CTOS Data Systems Sdn Bhd, RAM Credit Information Sdn Bhd (RAMCI), and any other lawful credit reporting agency, shall be limited to information that is legally permitted and operationally accepted by the relevant agency. As the default position, external reporting is limited to verified financial defaults, including Application Fee arrears, Membership Fee arrears, tenancy payment defaults, and any other verified financial default under the Platform Access Terms, these Terms, or the applicable tenancy agreement.
7.3Before reporting a default relating to Platform charges, SRT will issue a cure notice through the Platform giving at least seven (7) days to cure, unless immediate reporting is required by law.
7.4Tenant may request correction of inaccurate personal data via the Platform with supporting evidence.
7.5SRT may use anonymised and aggregated Platform data, including service interactions and operational records, to improve Platform features. No personally identifiable information is used for model training without separate explicit consent.
7.6Privacy Notice. Section 8 of the SRT Terms of Use as in effect on the date these Terms are accepted constitutes SRT’s Privacy Notice for the purposes of applicable personal data protection laws. The Tenant acknowledges having been informed of, and consents to, the data processing practices described therein. In the event of any inconsistency between the data processing provisions of these Terms and that signing-date Privacy Notice, the signing-date Privacy Notice shall prevail for this tenancy transaction.
7.8Co-tenant Tenancy Record and credit reporting treatment. Where the underlying tenancy agreement names more than one Tenant, the Tenant acknowledges and consents that any default, breach, or enforcement event affecting any one Tenant may be recorded in the Tenancy Record and, subject to any cure notice or dispute period required under the applicable tenancy agreement before external credit reporting, reported to credit reporting agencies, subject to applicable law and the agency’s acceptance criteria, against all named co-tenants. Each named Tenant retains the right to request correction only for factual error, mistaken identity, fraud, duplicate account, incorrect reporting of the amount or status, or evidence that the named person was included by mistake, identity misuse, or without authority. A Tenant’s claim that another co-tenant was primarily responsible does not, by itself, remove joint and several liability or prevent Tenancy Record or credit-reporting treatment under this Clause.
8. Acceptable use
8.1Tenant must not misuse the Platform, attempt to bypass workflows, submit false documents, or engage in fraud.
8.2SRT may restrict access where it reasonably suspects fraud, misuse, or security risk.
9. Platform tools and automated features
9.1The Platform is provided on an “as available” basis.
9.2Assisted features. The Platform includes tools that generate suggestions, estimates, or draft content (including AI-assisted features such as chatbot responses and auto-suggestions). These are provided to assist Tenant’s decision-making and do not replace any independent advice Tenant considers necessary.
9.3Automated Platform actions. Where the Platform executes actions based on documented rules (including payment allocation, invoice generation, charge application, and notice triggers), SRT shall use reasonable efforts to apply the logic as described in the applicable signed documents. If an automated action is applied incorrectly, Tenant may request review through the Platform within seven (7) Business Days. If the action is confirmed as incorrect, SRT will reverse or correct it. If Tenant does not raise a dispute within seven (7) Business Days, the automated Platform action is deemed accepted for Platform-record purposes. The seven (7) Business Day window applies to disputes about whether the Platform executed an action correctly (e.g., wrong allocation, duplicate charge, incorrect amount) — it does not limit or replace any dispute window available to the Tenant under the applicable tenancy agreement for disputes about the underlying tenancy liability. Reversal of an automated Platform action under this Clause does not constitute reversal of default status, enforcement status, or credit-reporting status under any tenancy agreement — those are governed solely by the terms of the applicable tenancy agreement.
9.4No binding representation from automated or AI output. No AI-generated output, automated suggestion, automated calculation, automated Platform action, chatbot response, estimate, system notice, or other automated Platform output constitutes a binding representation, warranty, undertaking, guarantee, legal advice, or commitment by SRT or SHP beyond what is expressly stated in the applicable signed documents. Tenant must review and verify automated outputs before acting on them. Where an automated Platform action is confirmed to be inconsistent with the applicable signed documents, the signed documents prevail and the correction framework in Clause 9.3 applies, subject to any express dispute window in the applicable signed documents.
9.5Document preparation tools. The Platform provides document preparation tools to assist parties in recording their agreed tenancy terms. Parties are responsible for the accuracy of all details entered and for obtaining any independent advice they consider necessary.
9.6Utility and property details. Utility account details, property particulars, and similar operational information are provided by the relevant party. SRT does not independently verify such details. If a misdirected payment or service disruption occurs due to incorrect details, the party who provided the incorrect information bears the cost of rectification.
9.7To the maximum extent permitted by law, SRT’s total liability arising from or related to the Platform or these Terms is limited to Ringgit Malaysia Five Hundred (RM500) or the total fees actually paid by Tenant to SRT in the twelve (12) months preceding the claim, whichever is higher. SRT is not liable for indirect, consequential, or incidental loss. Nothing in this Clause excludes liability for fraud or wilful misconduct.
9.8Automation-specific consequential loss exclusion. Without limiting Clause 9.7, SRT is not liable for any indirect, consequential, incidental, speculative, or opportunity-based loss arising from or related to any automated Platform action, AI-generated output, or algorithmic process, including but not limited to: (a) enforcement status changes, default classification, or credit-reporting consequences from automated triggers; (b) overcharges or incorrect payment allocation requiring manual correction; (c) delayed access to funds or delayed refund processing from automated holds; and (d) opportunity loss from incorrect estimates, projections, or AI-assisted suggestions. This exclusion applies regardless of whether the Tenant raised a dispute within the seven (7) Business Day window under Clause 9.3.
10. General
10.1These Terms are standalone and do not incorporate external documents by reference.
10.2If any provision is invalid, the remainder continues.
10.3These Terms are governed by Malaysian law and the parties submit to the Courts of Malaysia.
10.4Electronic acceptance and Platform records are valid and binding.
10.5No informal variation. No communication by any SRT staff member, agent, or representative (whether oral, written, via WhatsApp, email, or any other Recorded Channel) and no automated Platform output shall vary, amend, waive, or create any obligation not expressly stated in these Terms or the applicable signed documents, unless confirmed in writing by a duly authorised officer of SRT. The Tenant shall not rely on informal communications as creating or evidencing any financial or contractual commitment by SRT or SHP.
10.6Website and marketing materials. Content published on the Speedhome website, mobile application, social media channels, advertising materials, blog posts, help centre articles, and any other public-facing communications is provided for general informational and promotional purposes only and does not form part of these Terms or any signed agreement. No statement, description, or representation contained in any such material shall be construed as a contractual term, warranty, or undertaking by SRT. In the event of any inconsistency between any such material and the applicable signed documents, the signed documents shall prevail.
Special Conditions / Additional Clauses: None
11. EXECUTION
11.1Execution is evidenced by the applicable Platform record or e-sign provider evidence record for this document.