Terms of Use
1. ABOUT THIS DOCUMENT
1.1These Terms of Use (“Terms”) govern your access to and use of the Speedhome platform (“Platform”), including the Speedhome website (speedhome.com), mobile application, and related digital tools.
1.2The Platform is operated by SPEEDRENT TECHNOLOGY SDN. BHD. (Registration No. 201601005661 (1176587-M)), with registered address at Level 5, Tower 8, Avenue 5, Horizon 2, Bangsar South City, 59200 Kuala Lumpur (“SRT”, “we”, “us”, “our”).
1.3SPEEDHOME PROPERTY SDN. BHD. (Registration No. 202601021813 (1683910-A)) (“SHP”) is a related entity that may act as master tenant for properties under Protect and Protect+ plans. SHP is not a party to these Terms but may be referenced where relevant to explain how the Platform operates.
1.4By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
1.5Relationship to signed documents. If you enter into a tenancy arrangement through the Platform, your tenancy rights and obligations are governed by the specific signed agreements (e.g., Direct Tenancy Agreement, Sub-Tenancy Agreement, Master Lease Agreement, Platform Access Terms, SRT Platform Terms). Those signed documents are standalone and are not governed by these Terms. Where a signed document and these Terms conflict, the signed document prevails for matters within its scope.
1.6Product and plan materials. SRT may publish or make available website pages, checkout screens, public plan summaries, and other informational materials describing available plans, customer groups, add-ons, financial caps, and benefits. Public website, mobile application, and marketing materials are for general information only and do not by themselves form part of any agreement. For a specific transaction the binding commercial plan record is the applicable final Plan Summary, Plan Subscription Confirmation, Go-Live Confirmation, Tenancy Status Notice, Platform activation record, and/or signed agreement set issued or accepted for that transaction. No such public or general information material shall be construed as a contractual representation, warranty, or undertaking by SRT or SHP. In the event of inconsistency, the signed agreement set and transaction-specific final Plan Summary / Plan Subscription Confirmation / Platform record prevail over public or general informational materials.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1You must be at least eighteen (18) years old (or the age of majority in your jurisdiction) to create an account.
2.2You must provide accurate, current, and complete information during registration and keep your account information updated.
2.3You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
2.4One person may hold one tenant account and one landlord account. Multiple accounts of the same type require SRT’s approval.
2.5SRT may refuse registration, suspend, or terminate accounts at its discretion for eligibility, fraud, abuse, or policy reasons.
3. WHAT THE PLATFORM DOES
3.1The Platform provides technology tools for residential rental transactions in Malaysia, including: (a) property listing and discovery; (b) enquiry, messaging, and viewing coordination; (c) tenant screening facilitation; (d) digital tenancy agreement preparation and e-signing; (e) stamping facilitation; (f) rent invoicing, payment facilitation, and ledger administration; (g) notice delivery and recordkeeping; (h) repair/vendor coordination (Speedfix, where available); and (i) plan management for Protect and Protect+ arrangements.
3.2SRT operates as a technology platform and payment-facilitation service for residential rental transactions in Malaysia. SRT provides digital tools, billing, payment facilitation, ledger administration, screening workflows, notice delivery, document workflows, and related Platform services. SRT does not guarantee property quality, tenancy outcomes, rental yield, or tenant/landlord conduct.
3.3Where SHP is engaged under the relevant signed documents, SHP contracts as principal master tenant or landlord entity under those documents. SRT’s Platform role is separate from SHP’s tenancy role, and each entity’s obligations are limited to what is expressly stated in the applicable signed documents.
3.4Automated tools and AI features. The Platform includes automated tools and features, including AI-assisted suggestions, estimates, chatbot responses, and document preparation assistance. These tools support decision-making but do not replace independent judgement. You are responsible for reviewing and verifying outputs before acting on them. Where Platform logic executes automated actions (including payment allocation, charge application, and notice triggers), SRT shall use reasonable efforts to apply the rules set out in the applicable signed documents, but does not warrant that every automated output will be free from error. If you believe an automated action is incorrect, you must raise a dispute within seven (7) Business Days through the Platform. Failure to raise a dispute within the prescribed period shall constitute deemed acceptance of the automated action, and SRT shall have no further liability in respect thereof, save that this deemed acceptance does not affect any separate dispute rights expressly provided under a signed tenancy agreement.
3.5No binding representation from automated or AI output. No AI-generated output, automated suggestion, automated calculation, automated Platform action, chatbot response, estimate, system notice, or other automated Platform output constitutes a binding representation, warranty, undertaking, guarantee, legal advice, or commitment by SRT or SHP beyond what is expressly stated in the applicable signed documents. Where an automated Platform action is confirmed to be inconsistent with the applicable signed documents, the signed documents prevail and the correction framework in Clause 3.6 applies, subject to any express dispute window in the applicable signed documents.
3.6Reversal of incorrect automated actions. Where SRT confirms that an automated Platform action was applied incorrectly, SRT’s sole obligation is to reverse or correct the specific action within a reasonable time (and such reversal or correction shall constitute the direct remediation contemplated under Clause 11.5). Save for such reversal or correction, SRT shall not be liable for any loss, damage, cost, or consequence (whether direct, indirect, consequential, or otherwise) arising from or connected to such incorrect automated action, including but not limited to: (a) loss of rental income attributable to incorrect payment allocation; (b) changes in enforcement status or tenancy standing triggered by an automated process; (c) vacancy loss, missed re-letting opportunities, or notice timing errors arising from automated notifications; or (d) reliance on incorrect AI-generated estimates, suggestions, or projections. This limitation applies regardless of when the error is discovered or reported, to the fullest extent permitted by applicable law and subject to Clause 12.3.
4. USER CONDUCT AND LISTINGS
4.1You must not use the Platform for any unlawful purpose, or in any way that could damage, disable, or impair the Platform.
4.2Listings must be accurate, current, and not misleading. SRT may remove or modify listings that are inaccurate, misleading, discriminatory, or that violate these Terms.
4.3Landlords must not discriminate against prospective tenants on the basis of race, ethnicity, religion, gender, disability, or other characteristic protected by Malaysian law. Landlords may state a nationality or residency-status preference where the preference is based on a genuine tenancy-related reason (e.g., visa validity, employer guarantor availability, property approval conditions). SRT reserves the right to remove listings where a stated preference appears to be a proxy for racial or ethnic discrimination.
4.5You must not attempt to circumvent Platform workflows, fees, or payment processes.
4.6SRT may, at its discretion, remove, suppress, deprioritise, or suspend any listing for reasons including but not limited to: (a) suspected inactivity or unresponsiveness; (b) quality concerns; (c) repeated user complaints; (d) potential fraud or misrepresentation; or (e) Platform integrity. SRT is not required to disclose the specific criteria, algorithms, or detection methods used.
4.7You must not use the Platform to distribute spam, malware, or unsolicited commercial messages.
5. INTELLECTUAL PROPERTY
5.1All content, features, and functionality of the Platform (including text, graphics, logos, software, and design) are owned by or licensed to SRT and are protected by intellectual property laws.
5.2You may not copy, modify, distribute, sell, or lease any part of the Platform without SRT’s prior written consent.
5.3By submitting content to the Platform (including listing descriptions, photos, and documents), you grant SRT a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, and display that content for the purposes of operating, displaying, improving, and promoting the Platform in connection with the listing, transaction, or service requested. This Clause does not by itself authorise public marketing, testimonial, social-media, or promotional use of inspection, handover, tenancy, or testimonial media where a separate affirmative Platform consent record is required under the applicable document or consent flow.
6. COMMUNICATIONS AND MESSAGING
6.1You consent to receiving communications from SRT via the Platform, email, SMS, WhatsApp, push notifications, or other channels configured in the Platform.
6.2Communications are deemed received at the time shown in the Platform transmission log or the time sent via the relevant channel.
6.3SRT may monitor, filter, or remove messages exchanged through the Platform where SRT reasonably believes the content violates these Terms, applicable law, or Platform integrity.
7. ACCOUNT SUSPENSION AND TERMINATION
7.1You may deactivate your account at any time through the Platform or by contacting SRT.
7.2SRT may suspend, restrict, or terminate your Platform access for suspected fraud, abuse, security risk, or violation of these Terms.
7.3Deactivation, suspension, restriction, or termination of Platform access does not discharge any outstanding payment obligation or accrued liability.
8. PRIVACY AND DATA CONSENT
8.1Data controller. SRT is the data controller for personal data collected under these Terms.
8.2Data processing. SRT collects and processes personal data submitted through the Platform (including identity, contact, financial, screening, transaction, Platform activity, device, and communications data) for the purposes of Platform access, screening, billing, tenancy contracting, fraud prevention, compliance, dispute handling, credit reporting, and for any product or service offered by SRT using Platform data (including tenant screening, eligibility assessment, and tenant conduct verification services). Data may be shared with SHP, landlords, tenants, payment processors, vendors, credit reporting agencies, and regulatory authorities on a need-to-know basis, and retained for seven (7) years from the later of account deactivation or the last tenancy transaction, unless a longer period is required by law.
8.3Data subject rights. Under applicable personal data protection laws, you may request access to, correction of, or withdrawal of consent for personal data held by SRT, by submitting a request via the Platform. SRT will respond within twenty-one (21) days or such other period as required by law.
8.4Sensitive personal data. Where SRT processes sensitive personal data (including credit check data), such processing is carried out under your explicit consent given under these Terms and in compliance with applicable law.
8.5Withdrawal of consent. You may withdraw consent to the processing of your personal data at any time by submitting a written request via the Platform. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Where consent is withdrawn: (a) SRT may be unable to continue providing certain Platform services to you; (b) any outstanding contractual obligations (including payment obligations, tenancy obligations, and Operational Payable repayment obligations) remain unaffected; and (c) SRT may retain personal data to the extent required by law, regulation, or for the establishment, exercise, or defence of legal claims.
8.6Third-party data sources. SRT may collect personal data about you from third-party sources, including credit reporting agencies (such as CTOS Data Systems Sdn Bhd and RAM Credit Information Sdn Bhd), government databases, publicly available records, the other party to a tenancy arrangement, and referees or employers nominated by you. Such data is used for the purposes described in Clause 8.2.
8.7Obligatory and voluntary data. Certain personal data (including identity documents, contact details, and financial information) is obligatory for Platform registration and tenancy facilitation. Failure to provide obligatory data may result in SRT being unable to process your application or provide Platform services. Other data (such as property preferences and communication preferences) is voluntary, and failure to provide it does not affect your access to core Platform services.
8.8Data protection enquiries. For enquiries, complaints, or requests relating to personal data, you may contact SRT’s data protection team via the Platform’s support channel or by writing to the registered address of SPEEDRENT TECHNOLOGY SDN. BHD. SRT will acknowledge receipt of any data protection enquiry within seven (7) Business Days.
9. SERVICE IMPROVEMENT AND DATA USE
9.1SRT may use anonymised and aggregated Platform data, including service interactions, to improve Platform features including AI-assisted tools. No personally identifiable information is used for model training without separate explicit consent.
10. AMENDMENTS
10.1SRT may amend these Terms at any time by publishing the updated version on the Platform. The updated version takes effect on the date stated in it.
10.2Continued use of the Platform after an amendment constitutes acceptance of the amended Terms. If you do not agree with an amendment, you must stop using the Platform and deactivate your account.
11. DISCLAIMERS
11.1The Platform is provided on an “as available” basis.
11.2SRT does not guarantee or warrant: (a) the accuracy, completeness, or timeliness of listing information; (b) that any transaction will be completed or that any tenancy will proceed to Go-Live; (c) the conduct, creditworthiness, identity, or reliability of any user; (d) uninterrupted or error-free Platform operation; (e) the suitability of any property for any particular purpose; or (f) that any listing will receive enquiries, viewings, or applications.
11.3Information entered by users (including property particulars, utility account details, and tenancy terms) is not independently verified by SRT. If a payment is misdirected or an action is taken based on incorrect user-provided information, the party who provided the incorrect information is responsible for rectification and any resulting costs.
11.4SRT uses reasonable measures to detect and prevent fraudulent activity on the Platform. SRT is not liable for losses arising from fraud, scams, or misrepresentation by other users that SRT did not detect despite reasonable efforts.
11.5SRT’s liability for operational delays or errors in Platform services (including viewing coordination, notification delivery, automated payment allocation, charge application, notice triggers, AI-assisted suggestions or estimates, and key logistics) is limited to the direct remediation of the specific issue and does not extend to consequential losses, including but not limited to loss of rental income, changes in tenancy enforcement status, vacancy or re-letting losses, opportunity costs, or any loss arising from reliance on automated or AI-generated outputs.
11.6Transactions, payments, or arrangements conducted outside the Platform are at the parties’ own risk. SRT is not liable for any loss arising from off-platform dealings, even where the parties were initially connected through the Platform.
12. LIABILITY CAP
12.1To the maximum extent permitted by law, SRT’s total liability arising from or related to the Platform or these Terms is capped at the higher of RM500 or the total fees actually paid by you to SRT in the twelve (12) months preceding the claim.
12.2SRT is not liable for indirect, consequential, incidental, or special damages.
12.3Nothing in this clause excludes liability for fraud or wilful misconduct.
13. INDEMNITY
13.1You agree to indemnify SRT against claims, losses, and expenses arising from: (a) your breach of these Terms; (b) your use of the Platform; (c) any content you submit through the Platform; (d) your violation of applicable law or third-party rights; and (e) transactions, payments, or arrangements conducted outside the Platform.
14. GENERAL
14.1These Terms are standalone and do not incorporate external documents by reference.
14.2If any provision is invalid, the remainder continues.
14.3These Terms are governed by Malaysian law and the parties submit to the Courts of Malaysia.
14.4Electronic acceptance and Platform records are valid and binding.
14.5Website and marketing materials. Website, mobile application, social media, advertising, blog, help centre, and other public-facing materials are governed by Clause 1.6 and do not override the applicable signed documents.
14.6Privacy Notice. Section 8 of these Terms constitutes SRT’s Privacy Notice for the purposes of applicable personal data protection laws. You acknowledge that the information set out in Section 8 satisfies the notice requirements under such laws. For the avoidance of doubt, Section 8 forms part of these Terms and is binding on all users. Where any additional privacy notice is made available through the Platform, it supplements but does not override Section 8.
14.7No informal variation. No communication by any SRT staff member, agent, or representative (whether oral, written, via WhatsApp, email, or any other channel) and no automated Platform output shall vary, amend, waive, or create any obligation not expressly stated in these Terms or any signed agreement, unless confirmed in writing by a duly authorised officer of SRT. Users shall not rely on informal communications as creating or evidencing any financial or contractual commitment by SRT or SHP.
15. EXECUTION
15.1Execution is evidenced by the applicable Platform record or e-sign provider evidence record for this document.