Landlord FAQ

No. Your current tenancy continues as usual until it expires.

You do not need to do anything today. The updated structure only applies when you start a new tenancy or renew your current tenancy from 4 June 2026 onwards.

Yes. You stay the legal owner of the property. SPEEDHOME does not take ownership and does not sign the tenancy agreement on your behalf.

You still approve the tenant, the rental price and the agreement before anything is signed. SPEEDHOME manages the tenant side — screening, collection, follow-up and support — within the plan you choose.

So that late rent becomes SPEEDHOME’s problem to chase, not yours.

On Protect and Protect+, if the tenant is late, SPEEDHOME pays you on your plan schedule, up to your plan limit, and then follows up with the tenant separately. You get paid on a predictable date instead of waiting on the tenant, and you do not handle the chasing, documents or claims yourself.

Here is the simple comparison between Standard, Protect and Protect+.

It depends on your plan. Rent payout support is handled through your SPEEDHOME agreement, up to your plan limit. Household contents protection is separate and is insurer-backed, subject to plan terms. SPEEDHOME may top up household contents above the insurer-backed amount where your plan provides for it.

Standard has no rent protection and no insurance-backed protection. Protection applies only on Protect and Protect+.

SHP = covered through your SPEEDHOME agreement. Insurance = insurer-backed protection.

Rent payout support is part of the SPEEDHOME agreement, not an insurance policy. Household contents protection is insurer-backed. Claims are still subject to plan terms, documents, exclusions and approval.

For Protect and Protect+, the plan cost is no longer a separate annual invoice — it is now taken as a rent-free period instead.

Previously, Protect and Protect+ had a separate annual plan fee. That annual fee had SST and RM10 stamp duty.

Under the updated structure, the Protect and Protect+ plan cost is shown as a rent-free period instead of a separate annual plan invoice.

Your monthly service fee gets lower as your number of completed tenancy agreements increases.

Your completed tenancy agreement count is based on your lifetime SPEEDHOME record, not only your active units today.

Yes, if the Tenancy Agreement was completed and signed by both parties.

It may not count if the record was cancelled, voided, duplicated or reversed.

Estimate your yearly cost before and after the 4 June 2026 update.

No. The 10 days is the latest timing under Protect when tenant rent has not cleared earlier.

If the tenant pays on time and the rent clears earlier, payout may happen earlier.

The rent protection limit is the maximum amount SPEEDHOME can pay when the tenant is late or does not pay.

It works like a revolving limit. Each payout SPEEDHOME makes uses up part of the limit. If the tenant later repays the overdue rent, the used portion frees up again — the same way a credit card limit refreshes once you pay down the balance.

If you have reached this point, the tenancy has likely been difficult for a while — so here is exactly what happens. Once the limit is fully used, rent protection payouts stop. At that stage the tenant is usually in serious default, and the case is likely already moving toward recovery or eviction.

SPEEDHOME keeps managing the case and following up with the tenant. If overdue rent is later recovered, SPEEDHOME is repaid first and the used portion of your limit frees up again — like a revolving limit on a credit card, where paying down what was used makes room available again.

This is the situation landlords worry about most, and you are not left to face it alone.

Eviction support is included on both Protect and Protect+. SPEEDHOME helps with the next steps, documents, follow-up and coordination so the unit can be recovered and rented out again.

Protect+ goes one step further with overstay support: if the tenant stays on past the rent they have paid for, SPEEDHOME continues paying you up to the tenancy end date or until the tenant moves out, whichever is sooner, subject to plan limit and terms.

We cannot promise the tenant will leave by a specific date. The timing depends on the case, the tenant, documents, authorities and the legal process.

A major repair often lands as one large bill, all at once. We know that timing can strain cash flow, even when the repair itself is worth doing. SPEEDFIX Advance is one way SPEEDHOME helps with that.

For approved repair jobs, SPEEDHOME pays part of the repair cost directly to the vendor, so you do not have to fund the full amount upfront. You then repay it from your rental payouts over up to 6 months, interest-free.

The estimate helps you see how much SPEEDHOME may advance and how repayment may be split.

SPEEDFIX Advance is interest-free and repaid from your rental payouts over up to 6 months, so most repayments are covered automatically.

If a payout in a given month does not fully cover that month’s repayment, you simply top up the difference directly. There is no penalty and no extra charge — the only requirement is that the advanced amount is repaid.

Any tenancy agreement that is not fully signed by both the landlord and the tenant before 3 June 2026, 11:59pm is voided on 4 June 2026. It cannot be completed on its current terms after the cut-off.

If you want this tenancy to complete on its current terms, you and your tenant need to fully sign before the cut-off.

If it is not signed in time, the agreement is simply restarted from 4 June 2026 under the updated plan structure. Restarting is straightforward and there is no penalty. Your future new tenancies and renewals move to the updated structure in any case.

There is no refund. The plan you already paid for runs in full until it expires — nothing you paid is lost or cut short.

When that term ends, your next renewal or new tenancy moves to the updated structure. You do not need to apply for anything; SPEEDHOME will show the updated terms before you sign.

Your current tenancy stays on its existing terms until expiry.

For new tenancies and renewals from 4 June 2026 onwards, the updated structure applies to Protect and Protect+.

If you prefer a different support level, you can discuss available plan options with SPEEDHOME before signing. Choosing another plan may change your payout timing, protection limit, agreement structure and support level.

You can, but rent, repairs, handover and disputes should always go through SPEEDHOME.

Under the updated structure SPEEDHOME manages the tenancy on your behalf. If those matters are handled off the record, SPEEDHOME may not be able to act on them — and a rent protection payout or eviction claim depends on a clear, documented trail. Keeping everything through SPEEDHOME is what protects your ability to claim.