Landlord FAQ
This FAQ is for landlords setting up a new tenancy with SPEEDHOME. It covers how the Standard, Protect and Protect+ plans work — payout timing, protection limits, loyalty pricing and SPEEDFIX Advance. If your tenancy agreement is not fully signed before 3 June 2026, 11:59pm, your plan moves to the updated pricing that applies from 4 June 2026.
Start here
Am I still the landlord?
Yes. You stay the legal owner of the property. SPEEDHOME does not take ownership and does not sign the tenancy agreement on your behalf.
You still approve the tenant, the rental price and the agreement before anything is signed. SPEEDHOME manages the tenant side — screening, collection, follow-up and support — within the plan you choose.
Why is SPEEDHOME involved?
So that late rent becomes SPEEDHOME’s problem to chase, not yours.
On Protect and Protect+, if the tenant is late, SPEEDHOME pays you on your plan schedule, up to your plan limit, and then follows up with the tenant separately. You get paid on a predictable date instead of waiting on the tenant, and you do not handle the chasing, documents or claims yourself.
I have a tenancy agreement in progress that is not signed yet. What happens on 4 June 2026?
The date you complete your agreement decides which rate you get.
If you and your tenant fully sign before 3 June 2026, 11:59pm, you lock in your current plan rate and benefits.
If it is not fully signed in time, the agreement is voided and restarted from 4 June 2026 on the updated pricing, which is higher than the current rate. Restarting is straightforward and there is no penalty.
The exact rate, protection limits and fees for your tenancy are confirmed in your Platform record before you sign. If anything is holding up the signing, tell our team and we will help you complete it in time.
Your plan, cost and coverage
Compare Standard, Protect and Protect+ plans
Here is the simple comparison between Standard, Protect and Protect+.
| Benefit / cost | Standard | Protect | Protect+ |
|---|---|---|---|
| Plan cost | RM799 + SST | 1 month rent-free period | 1.5 months rent-free period |
| Monthly service fee | From 2.19% + SST | From 2.19% + SST, lower if you qualify for loyalty tier | From 2.19% + SST, lower if you qualify for loyalty tier |
| Tenant search, screening and agreement support | Included | Included | Included |
| Rental reminder and collection support | Included | Included | Included |
| Utility monitoring | Included | Included | Included |
| If tenant pays rent normally | Paid to you after rent is received and cleared | Paid to you after rent is received and cleared | Paid to you after rent is received and cleared |
| If tenant is late | No rent protection payout | SPEEDHOME pays within 10 days of rent due date, up to plan limit | SPEEDHOME pays on rent due date, up to plan limit |
| Rent protection limit | Not included | Up to 70% of 2 months’ rent | Up to 2 months’ rent |
| Eviction support | On request, charges may apply | Included | Included |
| Overstay support | Not included | Not included | Included, subject to plan limit |
| Household contents protection | Not included | Included, up to plan limit | Included, up to plan limit |
| Inconvenience benefit | Not included | Up to RM1,000 | Up to RM2,000 |
| SPEEDFIX Advance | Eligible based on completed tenancy agreement count | Eligible based on completed tenancy agreement count | Eligible based on completed tenancy agreement count |
This is how the plan cost is shown under the updated agreement. It is rent you give up instead of paying a separate annual plan invoice.
The maximum amount SPEEDHOME can pay if the tenant is late or does not pay. It is not unlimited.
Protection for eligible movable items in the house, subject to plan and insurer terms.
After the tenant moves out — where they abandoned the tenancy or it ended due to tenant default — this covers three specific costs: outstanding utility bills, professional cleaning, and repair of accidental damage to fixed items. It does not cover ordinary wear and tear. Paid to the vendor against invoice, not as cash. Capped per plan: up to RM1,000 on Protect, up to RM2,000 on Protect+.
What protection do I get, and is it insurance?
It depends on your plan. Rent payout support is handled through your SPEEDHOME agreement, up to your plan limit. Household contents protection is separate and is insurer-backed, subject to plan terms. SPEEDHOME may top up household contents above the insurer-backed amount where your plan provides for it.
Standard has no rent protection and no insurance-backed protection. Protection applies only on Protect and Protect+.
| Protection | Standard | Protect | Protect+ |
|---|---|---|---|
| Rent protection limit SHP | Not included | 70% of 2 months’ rent | 2 months’ rent |
| Inconvenience benefit SHP | Not included | Up to RM1,000 | Up to RM2,000 |
| Household contents protection Insurance | Not included | Up to plan limit | Up to plan limit |
SHP = covered through your SPEEDHOME agreement. Insurance = insurer-backed protection.
Rent payout support is part of the SPEEDHOME agreement, not an insurance policy. Household contents protection is insurer-backed. Claims are still subject to plan terms, documents, exclusions and approval.
How does the loyalty fee tier work?
Your monthly service fee gets lower as your number of completed tenancy agreements increases.
| Completed tenancy agreements | Monthly service fee |
|---|---|
| 1 tenancy agreement | 2.19% + SST |
| 2-10 tenancy agreements | 2.00% + SST |
| 11-20 tenancy agreements | 1.90% + SST |
| 21-30 tenancy agreements | 1.80% + SST |
| More than 30 tenancy agreements | 1.80% + SST |
Your completed tenancy agreement count is based on your lifetime SPEEDHOME record, not only your active units today.
Does an early-ended tenancy still count?
Yes, if the Tenancy Agreement was completed and signed by both parties.
It may not count if the record was cancelled, voided, duplicated or reversed.
When rent is late or the tenant won’t leave
If I am on Protect, do I need to wait 10 days every month?
No. The 10 days is the latest timing under Protect when tenant rent has not cleared earlier.
If the tenant pays on time and the rent clears earlier, payout may happen earlier.
What is the rent protection limit?
The rent protection limit is the maximum amount SPEEDHOME can pay when the tenant is late or does not pay.
| Plan | Rent protection limit |
|---|---|
| Standard | Not included |
| Protect | Up to 70% of 2 months’ rent |
| Protect+ | Up to 2 months’ rent |
It works like a revolving limit. Each payout SPEEDHOME makes uses up part of the limit. If the tenant later repays the overdue rent, the used portion frees up again — the same way a credit card limit refreshes once you pay down the balance.
What happens if the rent protection limit is fully used?
If you have reached this point, the tenancy has likely been difficult for a while — so here is exactly what happens. Once the limit is fully used, rent protection payouts stop. At that stage the tenant is usually in serious default, and the case is likely already moving toward recovery or eviction.
SPEEDHOME keeps managing the case and following up with the tenant. If overdue rent is later recovered, SPEEDHOME is repaid first and the used portion of your limit frees up again — like a revolving limit on a credit card, where paying down what was used makes room available again.
What if the tenant refuses to move out?
This is the situation landlords worry about most, and you are not left to face it alone.
Eviction support is included on both Protect and Protect+. SPEEDHOME helps with the next steps, documents, follow-up and coordination so the unit can be recovered and rented out again.
Protect+ goes one step further with overstay support: if the tenant stays on past the rent they have paid for, SPEEDHOME continues paying you up to the tenancy end date or until the tenant moves out, whichever is sooner, subject to plan limit and terms.
We cannot promise the tenant will leave by a specific date. The timing depends on the case, the tenant, documents, authorities and the legal process.
SPEEDFIX Advance
What is SPEEDFIX Advance?
A major repair often lands as one large bill, all at once. We know that timing can strain cash flow, even when the repair itself is worth doing. SPEEDFIX Advance is one way SPEEDHOME helps with that.
For approved repair jobs, SPEEDHOME pays part of the repair cost directly to the vendor, so you do not have to fund the full amount upfront. You then repay it from your rental payouts over up to 6 months, interest-free.
| Completed tenancy agreements | SPEEDFIX Advance |
|---|---|
| 1-5 tenancy agreements | Up to 50% |
| 6-10 tenancy agreements | Up to 80% |
| More than 10 tenancy agreements | Up to 100% |
SPEEDFIX Advance calculator
The estimate helps you see how much SPEEDHOME may advance and how repayment may be split.
Enter the repair cost and your completed tenancy agreement count to estimate the maximum advance and repayment amount.
What if my rental payout is not enough to repay SPEEDFIX Advance?
SPEEDFIX Advance is interest-free and repaid from your rental payouts over up to 6 months, so most repayments are covered automatically.
If a payout in a given month does not fully cover that month’s repayment, you simply top up the difference directly. There is no penalty and no extra charge — the only requirement is that the advanced amount is repaid.
