Landlord Plan
Rent protection, damage claims, and your rights as a Speedhome landlord
Everything you need to know about protecting your rental income, what happens when a tenant damages your property, and how Speedhome’s plans work in practice.
Renting out your property comes with real risks
Most landlords don’t think about what happens when a tenant stops paying, refuses to leave, or causes damage until it actually happens. At that point, you’re on your own, chasing payments, coordinating repairs, and dealing with legal processes without support.
Speedhome was built to change that. When you list your property with us, you choose a plan that determines how much support and financial protection you get. This guide walks you through what each plan covers, how to make a claim when something goes wrong, and what kinds of damage are, and aren’t covered.
Landlord plans
Choose the right plan for your rental
All plans include Speedhome's digital tools. The difference is how much financial protection and operational support you get when things go wrong.
For landlords who still want to manage the tenancy themselves but with better tools and cleaner records.
One-time subscription on activation
Platform tools
- Rent invoicing & collection
- Tenancy dashboard & digital records
- Automated reminders & notices
- Ability to fully manage tenant
Rent protection pool
- No rent guarantee
- No overstay cash support
Shared features
- Speedfix repair coordination
- Inconvenience benefit
- Household contents insurance
- Eviction coordination by Speedhome
For landlords who want the strongest setup and least stress when it comes to rent.
Rent-free period granted to Speedhome at activation
Rent protection pool
- Up to 2.0× monthly rent
- Payout on rent due date (no delay)
Overstay protection
- Overstay Cash Defender — cash support while tenant refuses to leave
Shared features
- Rent invoicing & collection
- Tenancy dashboard & digital records
- Inconvenience benefit for cleaning & repairs
- Household contents insurance
- Eviction coordination by Speedhome
For landlords who want us to step in, so you are not left alone when rent starts slipping.
Rent-free period granted to Speedhome at activation
Rent protection pool
- Up to 1.4× monthly rent
- Payout by due date + 10 days (or 3 biz days after receipt)
Overstay protection
- Overstay Cash Defender not included
Shared features
- Rent invoicing & collection
- Tenancy dashboard & digital records
- Inconvenience benefit for cleaning & repairs
- Household contents insurance
- Eviction coordination by Speedhome
How to make a claim when something goes wrong
Under Protect and Protect+, when your tenant abandons the property or is evicted for non-payment, you can claim under the Inconvenience Benefit for eligible costs. Here’s how the process works.
Speedhome Claims Process
Vacancy is confirmed
The tenancy ends — either through abandonment, eviction, or termination due to the tenant's default. The clock starts from the date Speedhome confirms the property is vacant.
Speedhome issues a DRI
Speedhome will send you a Deposit Release Instruction (DRI) within the ordinary administration timeline. This sets out the proposed deposit refund to the tenant and any proposed deductions for utilities, cleaning, or damage — with supporting evidence attached.
3 business days to dispute (if needed)
If you disagree with any part of the DRI, you must raise your dispute within 3 business days with specific reasons and supporting evidence — photos, invoices, or contractor quotes. A bare disagreement without evidence is not a valid dispute.
Release the deposit within 7 calendar days
If you don't raise a valid dispute, you must apply and release the deposit as directed in the DRI within 7 calendar days. Failure to do so allows Speedhome to set off the unreleased amount against your next payout.
Submit your Inconvenience Benefit claim
You must submit all supporting documents — utility invoices, cleaning receipts, contractor invoices — within 14 days of vacancy confirmation. Claims submitted after this window may not be considered.
Speedhome verifies and pays directly
Inconvenience Benefit payments are made directly to the utility company, cleaning contractor, or repair vendor — not as cash to you. This ensures verified costs are settled against verified invoices.
What Speedhome can and cannot cover
Understanding what qualifies for a claim saves time and avoids disputes. The Inconvenience Benefit covers verified, documented costs for specific categories — not general property costs or landlord-side maintenance.
- ✓ Outstanding utility bills (electricity, water, sewerage) left unpaid by the tenant
- ✓ Professional cleaning required after the tenant vacates
- ✓ Accidental damage to fixed fittings — built-in carpentry, doors, walls, ceilings, floor finishes, fixed kitchen and bathroom fittings, windows, plumbing, and electrical fittings
- ✓ Like-for-like repair or reinstatement (not upgrade or replacement of a whole unit where only part is damaged)
- ✓ Replacement of items with no remaining usable life for future tenants (e.g. a hygiene-compromised mattress)
- ✗ Normal wear and tear — scuffs, surface marks, fading
- ✗ Gradual deterioration or inherent defects
- ✗ Pre-existing damage present before the tenancy
- ✗ Betterment — replacing a damaged part with a brand new full unit
- ✗ Owner-side maintenance (structural issues, ageing failures, building charges)
- ✗ Unverified claims, self-estimates, or unpaid invoices
- ✗ Items not documented in the tenancy inventory at Go-Live
How to make sure your claims hold up
The single most important thing you can do as a landlord is maintain a complete photographic record of your property’s condition — at move-in, periodically during the tenancy, and at move-out. Claims are assessed against documented evidence. Without it, even a valid claim can be difficult to substantiate.
- ✓ Photograph every room, all fixtures, furniture, and fittings
- ✓ Upload condition media through the Speedhome platform
- ✓ Record the condition of all items in the inventory list
- ✓ Note any pre-existing marks, scratches, or defects
- ✓ Upload comprehensive move-out photos and video
- ✓ Get contractor quotes or invoices for any repairs needed
- ✓ Submit documentation within 14 days of vacancy confirmation
- ✓ Respond to any DRI issued by Speedhome within 3 business days
List your property on Speedhome and choose a plan that keeps your income secure
Free to list. No obligation. Choose your plan when you’re ready.
All financial caps, payout timing, coverage amounts, and claim procedures are confirmed in your Plan Subscription Confirmation and signed agreement set at Go-Live. In the event of any inconsistency between this article and your signed documents, your signed documents prevail. This article is for general information only.