Landlord FAQ

Landlord FAQ

With SPEEDHOME, savvy landlords like you will get 20x better protection and find quality tenants 5x faster than other rental platforms.

Join 90,000+ landlords all over Malaysia who have used SPEEDHOME

Your house is protected up to RM42,000

During your rental period, to provide full peace of mind, our Allianz Insurance will protect you up to RM42,000 against loss of rental, property damage and more. You have maximum protection while maximizing speed to lease out. Who says that you can’t have it both?

Zero Deposit properties get rented 5X faster

Renting out your property with Zero Deposit opens it up to a larger pool of quality tenants. You will gain much greater interest from quality tenants, fast.

Tenants are good quality paymasters

To ensure that you get good quality paymasters only, we run industry-leading Zero Deposit Eligibility checks on your potential tenant, using Experian. We reject up to 30% of tenants to reduce your risk.

Please e-mail us at [email protected] if you can’t find the question/answer you’re looking for.

Basics

SPEEDHOME is an online property platform connecting landlords and tenants to rent directly. SPEEDHOME provides landlords up to 20x better protection than the traditional deposit and helps them find tenants 5x faster. By providing Zero Deposit home rental, landlords gain much greater interest from quality tenants fast.

To ensure that you get good quality paymasters only, SPEEDHOME runs industry-leading Zero Deposit eligibility checks on your potential tenant, using Experian. We reject up to 30% of tenants to reduce your risk.

During your rental period, to provide full peace of mind, our Allianz Insurance will protect you up to RM42,000 against loss of rental, property damage, and more. You have maximum protection while maximizing speed to lease out.

 Note 1: Insurance is only available for those who successfully transact through SPEEDHOME, with rental ranging from RM500 to RM5,000.

Note 2: Landlords only have to pay for insurance charge and SPEEDHOME fee (If landlord opts in for Extended+ package) + 6% SST and RM10 stamp duty when they have successfully rented out their property. No other charges or hidden fees for SPEEDHOME‘s services.

You can post your property for FREE through the SPEEDHOME website or our app.

  • Website: Click on the button that says ‘Post Property FREE’ on the top of our website then continue to fill in your property information. Then sit back, relax and we’ll do the rest.
  • Android or iOS app: Click on the “Properties” button at the bottom of the page, then proceed to posting your property listing.

Note: SPEEDHOME is completely FREE to download and to use for searching and posting property listings.

  • Website:  Login and click on the “Profile” icon on the top right. After that, select “My Listings”. Click on the listing and select “Edit”.
  • Android or iOS app: Click on the “Properties” button at the bottom of the page and click on edit listing.

Yes, you can. SPEEDHOME’s tenancy period starts at a minimum of 3 months and can be extended to a maximum of 12 months with the option to renew every year.

SPEEDHOME provides landlords 20x better protection, through several ways:

  • With our On-Time Rental*, regardless of whether your tenant pays you on the due date, you’ll receive the money on-time, every time from us with terms and conditions.
  • With our Overstay Cash Defender*, we ensure you still receive your monthly rental even if the tenant stops paying the rent while still occupying the house. Terms and conditions apply.
  • We are as strict as a bank when it comes to running zero deposit eligibility checks on tenants. We undertake EXPERIAN credit checks to ensure that you get a good paymaster every-time.
  • We understand the pain caused by a tenant ruining your house. So with our Allianz Insurance partnership, your property is protected up to RM42,000. covering damages, theft, unpaid utilities, unpaid rental, etc.

*Please note that On-Time Rental and Overstay Cash Defender are products of SPEEDHOME and NOT Allianz Insurance.

To read more on Terms of Use for On-Time Rental (OTR) and Overstay Cash Defender (OCD), please click here.

The tenant will send you a chat request. Interested tenants will click on the ‘Chat With Owner’ button on your property’s listing. Once they have filled in some details, we connect you both, allowing you to arrange a viewing. We will provide phone numbers of both parties to each other upon confirmation of appointment.

  • Website: Once you have logged into your account, click on the chat icon on the top right of the page. This will open your tenant chats.
  • App: Download SPEEDHOME app and enable notification. We will notify you if there is a new message. Click on the “Chat” button at the bottom on the app, this will open up your chats with tenants.

Pro-tip! Download our app to get updates and instant chat notifications.

Our homerunners take care of this for you, so you don’t have to worry about the viewing. Our homerunners team will pick up your house keys to show the house to interested tenants. So you can sit back, relax and let us take care of the viewing. 

If you choose to use our homerunners service, please follow the steps below:

For Website

  1. Login to your account and tap the icon of your profile on the top right corner.
  2. Go to “My Listings” and tap “Viewing appointment” 
  3. Fill in the details required for key collection and click “Collect Key” to submit your request.

For App

  1. Go to “Properties” on the bottom of the page and click on “Active Listing”.
  2. Select “Collect Key”.
  3. Fill in the details required for key collection and click “Collect Key” to submit your request.

Once the keys are collected our homerunners will help you to show your unit to the tenant. We will keep your keys until you have successfully done a deal or when you request to return your keys. 

Note: Homerunners service is only available in Klang Valley.

SPEEDHOME Homerunner process

P.s: As per our records, our homerunners have managed to help landlords find their dream tenants within less than 24 hours! Click here to know more on how our homerunners service works.

If you want to do it yourself…you can, but we do recommend allowing homerunners to do it for you. Landlords that use homerunners close deals 2x faster, and it’s hassle-free!

If you prefer managing it by yourself, arrange a time and viewing through SPEEDHOME chatroom, we will assist you and your future tenant at choosing the best time that would fit you both to meet.

When meeting the tenant kindly ask any relevant questions to clear all your doubts and negotiate the rental to avoid conflicts and miscommunication.

Please follow the steps as below:

Step 1: Once both parties have agreed to deal, please fall back to the chat and inform the SPEEDHOME team to proceed. 

Step 2: Your tenant will undergo a full Zero Deposit eligibility check after paying a booking fee of RM500.

Step 3: Once the tenant clears the  Zero Deposit eligibility checks, proceed to complete our online digital tenancy agreement signing, SPEEDMANAGE

Step 4: Send the link to the tenant to fill in their details and sign.

Step 5: Wait for the tenant to make the remaining payment.

Step 6: Sign the digital tenancy agreement and complete the deal. Now, you can arrange for the handover of keys. Simple! For assistance, feel free to contact our Customer Support team via the app or send an email to [email protected]

After logging in, please follow the steps below: 

For App

  1. Tap on the “Properties” button at the bottom of the page. 
  2. Tap on “Active Listing”.
  3. Click “Archive” on the property that you wish to remove.

For Website

  1. Click on your “Profile” icon on top right of the page.
  2. Click on “My Listings”.
  3. Click “Archive” on the property that you wish to remove.

Here’s how you benefit from SPEEDHOME.

  1. You will receive Quality Tenants only. We are as strict as a bank when it comes to running EXPERIAN credit checks ensuring that you get a good paymaster every time.
  2. Your house is Protected up to RM 42,000. With our Allianz Insurance partnership, your property is protected covering damages, theft, unpaid utilities, unpaid rental, etc.
  3. You will receive rental on-time, every time. With our On-Time Rental*, regardless of whether your tenant pays you on the due date, you’ll receive the money on-time every time from us with terms and conditions.
  4. You no longer have to worry about overstayed tenants. With our Overstay Cash Defender*, we ensure you still receive your monthly rental even if the tenant stops paying the rent while still occupying the house. Terms and conditions apply.
  5. You Post and SPEEDHOME will take care of the rest. Our homerunners team will meet your tenant for you and close the deal. So just post your property, sit back, relax and we will do the rest.
  6. Dedicated eviction guidance and support.  If a tenant defaults or is about to default, our Operations team will guide you with the eviction process.

*Please note that On-Time Rental and Overstay Cash Defender are products of SPEEDHOME and NOT Allianz Insurance

To read more on Terms of Use for On-Time Rental (OTR) and Overstay Cash Defender (OCD), please click here.

Zero Deposit

It means that tenants will not have to pay for the traditional 2+1 deposits or in fact any deposit before moving into a rental unit. All units registered under SPEEDHOME comply with our Zero Deposit policy. This means that they only have to pay for the first month rental cost + Speedsign fee + 6% SST.

Tenants will have to go through our Zero Deposit eligibility check first before signing the digital tenancy agreement. This is to ensure that tenants are financially able to pay for their monthly rental and that they do not have bad prior credit experiences. Landlords only have to pay upon successfully renting out their property with SPEEDHOME. By doing so, they get up to RM42k protection, depending on the insurance package they choose.

Partnered with Allianz Insurance, landlords’ properties are protected up to RM42,000 against loss of rental, property damage and more during the rental period. Zero Deposit also enables the rental market to open up to a larger pool of quality tenants. Their properties can get rented out 5X faster.

Zero Deposit does not cost you anything. Landlords only have to pay for the insurance and SPEEDHOME fee (If landlord opts in for Extended+ package) and RM10 stamp duty. The landlord will be charged a total of 1.5 months of rent + 6% SST and RM10 stamp duty by opting in for the Extended + package. This includes insurance fee + SPEEDHOME fee (entitling landlord to OCD and OTR, both products of SPEEDHOME). While tenants will pay for the first month rental and Speedsign fee (RM399 + 6% SST) upon dealing.

With over 1186 new successful deals just in this half year alone, we can tell that both landlords and tenants are happy with our services and the Zero Deposit policy as it gives a win-win solution to both parties. Partnered with Allianz General Insurance since 2017, SPEEDHOME provides an accessible and secure home rental platform for landlords and tenants. We have also paid out RM800k of insurance claims to our landlords since February 2020 and the claim rate is still 100% until now. Let us listen to what SPEEDHOME user says about us in the video below. 

For more transparency reports, please click here.

Overstay Cash Defender (OCD)

To read more on Terms of Use for OCD, please click here.

  1. We protect the landlord from tenants that overstay without paying rental. We will pay the rent to the landlord until we successfully evict the tenant.
  2. We will get the court order and bear the cost of the eviction. 
  3. After the tenant moves out, any damages or stolen items done by the tenant will be reimbursed by the protection to the landlord. 

All the landlords who purchase our Allianz Extended+ insurance premium along with our On-Time Rental service are entitled to this protection.

Yes. You need to follow the instructions provided by SPEEDHOME and  fully comply with the vacant possession clause with SPEEDHOME.

OCD ensures that the landlord is able to receive their monthly rental even if the tenant stops paying the rent whilst still occupying the house.

The only charges are the 1.25 months of rental for the insurance premium and the 0.25 of one month rental for the On-Time Rental and Overstay Cash Defender products (which are products of SPEEDHOME).

We have heard the concerns of landlords especially during this tricky time. Thus, SPEEDHOME establishes this service to share the risk with the landlords and make the rental experience worry-free.

No, OCD coverage is only for the tenant who overstayed and occupied the house. If the tenant chooses to move out or early terminates the agreement, SPEEDHOME will not pay for the rent of the tenant for the remaining months.

No. Only the landlord who purchases the Allianz Extended+ insurance package will be under the 12 months overstay protection.

No. SPEEDHOME will pay the rent to the landlord and the landlord does not need to submit anything to SPEEDHOME. However, the landlord must allow SPEEDHOME to collect the rent on behalf of them.

The maximum overstay duration covered is based on the tenure. 

Example: For a one-year contract, if the tenant does not pay the rent on the third month after he moves in and still occupying the unit, SPEEDHOME will pay the rent starting from that month until the tenure ends.

Insurance and Claims

With our partnership with Allianz General Insurance, you can protect your property 20x better than traditional deposit. Get secured with Allianz up to RM42,000 when you transact using SPEEDHOME

  1. Loss of rental if your tenant runs away or defaults: up to 2 months
  2. Inconvenience benefits or minor property damage: up to RM2,000.
  3. Accidental damage or theft in the property:up to RM30,000
  4. Demand letters: up to 2

There are three insurance plans for home rental, Please refer to the following visual. 

*Please take note that:

  1. There are no other charges for landlords except for insurance charges and SPEEDHOME fee (If landlord opts in for Extended+ package) and RM10 stamp duty.
  2. The landlord will be charged a total of 1.5 months of rent + 6% SST and RM10 stamp duty by opting in for the Extended + package. This includes insurance fee + SPEEDHOME fee (entitling landlord to OCD and OTR, both products of SPEEDHOME)
  3. The insurance cost for Extended and Extended + will be spread over the first two months.
  4. On-Time Rental* is a feature that allows you to get your rental income on time during the entire tenancy period.
  5. Overstay Cash Defender* is a feature that ensures you to still receive your monthly rental even if the tenant stops paying the rent while still occupying the house.

You will receive a soft copy of the insurance policy within 30 working days after the start date of the tenancy through email.

Note 1: Insurance coverage will only be provided for landlords who have completed transactions with SPEEDHOME (rental ranging from RM500 – RM5,000)

Note 2: The Insurance plans apply to only 12 months and below.

Note 3: Please note that On-Time Rental and Overstay Cash Defender are products of SPEEDHOME and NOT Allianz Insurance, and 1.5 months’ rent cost includes insurance cost + SPEEDHOME fee.

To read more on Terms of Use for On-Time Rental (OTR) and Overstay Cash Defender (OCD), please click here.

You will receive a soft copy of the insurance policy within 30 working days after the start date of the tenancy through email.

You as the landlord will pay for the insurance. Please refer to the table below.

SPEEDHOME Landlord Short Term Rental

Note 1: Insurance coverage will only be provided for landlords who have completed transactions with SPEEDHOME (rental ranging from RM500 – RM5000).

Note 2:  Insurance plan only applies to a maximum of 12 months of rental.

Yes you can. Our Allianz Insurance is applicable for room rental above RM500. 

SPEEDHOME Time taken for claiming process

Our landlord claims have been 100% approved by Allianz General Insurance, providing landlords peace of mind. The time taken for you to get your claim amount is as follows: Do note that you only have 2 weeks after the end date of the tenancy agreement to claim any of the above. After 2 weeks, requests will not be entertained. Only damages caused by your tenant will be covered by the insurance. Other costs that were caused by other factors will not be covered by the insurance. See here for more info.

SPEEDHOME Claiming Process Documentation Needed

Claiming with SPEEDHOME is easy, you need to provide relevant supporting documents as above. Having a lot of pictures showing the damage is beneficial to speed up the claim time, as Allianz will analyse based on the picture given. All the claims document needs to be submitted to [email protected] Contact us at +6018 7777 650 for further assistance on claims.

To understand the full claim process and insurance T&C, please refer claim submission page at claims.speedhome.com

Room Rental

NO. Any unit listed under SPEEDHOME is complied with Zero Deposit policy. Failing to do so will lead to account banning. Please take note that our Allianz Insurance is applicable for room rental above RM500 as well.



No. You’re not allowed to collect deposit for any unit with any range of rental under SPEEDHOME.

You may choose to purchase our Allianz Insurance worth of RM500. For example, if your unit rental is RM300 you are required to top up another RM200 for the insurance purchase. In that case, your room unit is protected up to 12 months by a RM300 worth of insurance.

Payment

All of our services (rental collection, viewing management service, online digital tenancy agreement signing service) are FREE for landlords. you do not have to pay anything to post your property ads on SPEEDHOME.

It is an open platform, any landlords can go to our website or our mobile app and post their listings for FREE.

There are only insurance charges and SPEEDHOME fee (If landlord opts in for Extended+ package) + 6% SST and RM10 stamp duty. The insurance secures your home up to RM42,000 protecting you against loss of rental and property damage.

Please refer to the following table for the insurance cost and length of rental period.

SPEEDHOME Insurance Cost Landlord Has To Pay for Short Term Rental

The tenancy renewal cost is fixed at a cost of RM199 + 6% SST as Speedsign fee and will be paid by the tenant. The landlord will pay for the renewed insurance (see question below).

To renew your landlord protection, you have some options of Basic, Extended or Extended + packages as before.

However, if your tenant has a history of good conduct, you can opt in for a lower rental protection option.

Example: If your monthly rental is RM3,500 and you may choose to protect your property RM2,000 worth of rental on basic plan. Your insurance cost would be RM2,130 (2,000 +6%SST + RM10) and you would be covered up to 80% of RM2,000 rental for two months (instead of 80% of RM3,500 for 2 months).

Our tenancy period starts at a minimum of 3 months and can be extended to a maximum of 12 months with the option to renew every year.

Your tenant will pay us the rent and we will transfer it to you within 3 working days. If you have On-Time Rental, you will receive it either on the day of the rental deadline as per the latest digital tenancy agreement or earlier. Yes, even if the tenant has made the payment or not you will receive it on time with the On-Time Rental payment.

Within 2 weeks after the tenant still has not paid the rental on the agreed date (specified in the digital tenancy agreement) and left the premise, you must file a police report of this incident and inform us. We will process the claim procedure on your behalf. You can contact us at [email protected]

Yes. We will always keep you notified in case of any delay in the payment via SMS, WhatsApp and phone calls. You can also check the rental status using the app.

  • Mobile app: Click on the bottom right ‘More’ button. Then, click on “Rental Collection” to check the rental status.

Feel free to email our Finance team at [email protected] for your rental problems or concerns.

Yes, you need to pay 6% SST on the home insurance policy amount that you need to get once you find a tenant. Note: The home insurance is only for homes with rental from RM500 to RM5,000.

Digital Tenancy Agreement

Just visit SPEEDMANAGE, to sign the digital tenancy agreement.

The Speedsign fee is paid by the tenant.

A standard tenancy period is 6-12 months. We also provide short term tenancy agreements starting from 3 months.

We screen your potential tenant’s credit history and also do a Zero Deposit eligibility check. After you successfully lease with us, you can get insurance with Allianz securing your home up to RM42,000.

If your tenant for any reason wants to terminate the tenancy agreement early, he/she must comply with the following terms:

  • Notify us (SPEEDHOME) and you (landlord) 2 months before the termination date.
  • He/she must pay 50% of one month rent as penalty fee if early termination is done within the first half of the original term; OR
  • He/she must pay 25% of one month rent as penalty fee if early termination is done beyond the second half of the original term. 
  • For example: If a tenant terminates early on the 1st to 6th month or first 50% of the tenancy period, he/she must pay 50% of one month rent as penalty fee;
  • If a tenant terminates early on the 7th to 11th month of remaining 50% of the tenancy period, he/she must pay 25% of one month rent as penalty fee.
  • Arrange the handover of keys upon moving out.

Yes, a digitally signed tenancy agreement is legal. The duty stamped copy will be admissible in court under Section 7 of Electronic Commerce Act 2006 and Section 62(2) of Digital Signature Act 1997. Section 7 of Electronic Commerce Act 2006 basically states that an electronic message can be used to express any related communication when it comes to a contract formation. As for Section 62(2) of Digital Signature Act 1997, a document signed with a digital signature is as legally binding as a document signed with a handwritten signature, an affixed thumbprint or any other mark.

Referral Programme

We’d love for you to share SPEEDHOME to your friends and, if you do so, we will reward you both if either.

A) Your landlord friend rents out their property on SPEEDHOME

Or

B) Your tenant friend rents a new home on SPEEDHOME.

When you sign into SPEEDHOME and go onto speedhome.com/more/refer you will see your unique link. This is your link to share freely to whoever you want. When someone rents a property or rents out a property using this link, we know they came from you and will reward you accordingly.

Upon successful property rental using your link, we will be in contact with you to enquire your bank details via email and then transfer your reward in 14 working days. Your friend will receive a RM100 cash rebate on their Insurance fees or digital tenancy agreement signing fee (SPEEDSIGN fee), you will receive RM300 cash reward for your first 5 referrals and RM100 cash for the  referrals; each time you refer your friends once they complete the deal.

Note that completion can take a 1+ months, so there will be a delay between sending the referral link and receiving the referral bonus. The following terms apply:

User Sending the Invite – Referrer Disclosure:

  • The referral scheme only applies to new users of SPEEDHOME. You cannot refer someone that has already signed up to SPEEDHOME (previously Speedrent).
  • The referral scheme only applies and valid to registered, individual accounts with Speedrent Technology Sdn Bhd (“SPEEDHOME”). 
  • To qualify for the referral reward, referred friends must open a SPEEDHOME account using their designated referral link from your invitation and send a chat request or post property within 6 months of receiving the invitation, and complete the agreement deal and transact with SPEEDHOME.
  • Your participation in the referral program is subject to the following terms and conditions;
    • Your efforts in soliciting clients on behalf of SPEEDHOME will be unlimited to invitations made to any individuals by sending such individuals a referral invitation via SPEEDHOME digital platform,  
    • You will get RM300 cash for the first 5 referrals made and RM100 cash for the next sequence referrals; each time you refer your friends once they complete the deal.
    • Meanwhile, your referred friend will receive a RM100 cash rebate on their insurance fees or digital tenancy agreement signing fee (“SPEEDSIGN fee”) upon deal completion.
    • Your referred landlord friends need to subscribe and purchase the Allianz  insurance package provided by SPEEDHOME  in order to be qualified for the referral reward.
    • For each qualified referral, SPEEDHOME will deposit the money into the referrer’s and referee’s bank account within 14 days upon provision of respective individual bank details via email.
    • To avoid forfeiture of the referral reward, you and your referred friends must be different people with different bank account details 
    • Your referred friends must be new users of SPEEDHOME in order to avoid referral reward forfeiture. 
    • Referees who renew the tenancy agreement in contrast to a new property rental being conducted are not entitled to get the referral bonus.
    • You cannot refer to yourself or your personal SPEEDHOME account
    • All verbal referrals made to any individuals without using your designated referral link from your invitation electronically are invalid.
    • SPEEDHOME is not responsible for  incorrect entry or other failures on the part of your referee in using your referral link or complying with any other requirement for SPEEDHOME account holders.
  • This program/promotion is not valid with any other offers/discounts/promotions and is non-transferable.
  • This program/promotion may not be combined with any other referrals program offered by SPEEDHOME.
  • We reserve the right to:
    • Change or terminate this offer at any time, without notice
    • Limit the amount of bonus/reward you are eligible to receive 
    • Withhold payments of the referral reward in our sole discretion if we deem there has been a misuse of the referral programme, or that it was obtained under fraudulent circumstances, or that any terms of the tenancy agreement signing deal have been violated.
  • By participating in SPEEDHOME Referral Program, you agree that your participation will conform to the terms and conditions specified herein. 
  • If you are currently participating in the SPEEDHOME referral program and the preceding representations become inaccurate, you agree to immediately inform SPEEDHOME at [email protected]
  • Furthermore, you hereby agree that SPEEDHOME will have no liability for any cost, expenses or damages caused by your participation in the referral program and that you will indemnify and hold SPEEDHOME harmless against any claims, action, liability, loss, injury, or damage to you or any other person or entity due in whole or in part, directly or indirectly, by reason of your participation in the program/promotion.
  • SPEEDHOME is not responsible for faulty referral links, any error, omission, interruption, defect or delay in transmission, order processing, or communication; technical or mechanical malfunctions, errors in these terms, in any human-processing error; failures of electronic equipment, computer hardware or software; damage to your equipment, computer hardware or software, or inaccurate information, whether caused by equipment, programming, human error, or otherwise.

User Receiving the Invite – Referee Disclosure:

  • The referral reward is valid for new individual accounts with Speedrent Technology Sdn Bhd (“SPEEDHOME”) and done deals in 2020 onwards.
  • The referrer who sent you this invitation is a SPEEDHOME user/client and has done so through SPEEDHOME’s referral program.
  • Your friend’s referral does not constitute an endorsement of SPEEDHOME or a statement of satisfaction with the services provided by SPEEDHOME.
  • If you qualify, SPEEDHOME will deposit RM100 of cash rebate into your personal bank account after you have completed a deal and transact successfully in SPEEDHOME.
  • If you are a landlord that uses SPEEDHOME through our referral program, you need to subscribe and purchase an Allianz  insurance package provided by SPEEDHOME  in order to be qualified for the referral reward.
  • For each qualified referral, SPEEDHOME will deposit the money into the referrer’s and referee’s bank account within 14 days upon provision of respective individual bank details via email.
  • In order for you to qualify for the referral bonus, you must open a SPEEDHOME account using the designated referral link from your invitation, and send chat requests or post property within 6 months of receiving the invitation, and complete the agreement deal and transact with SPEEDHOME.
  • To avoid forfeiture of the referral reward, you and your referred friends must be different people with different bank account details.
  • Referees who renew the tenancy agreement in contrast to a new property rental being conducted are not entitled to get the referral bonus. 
  • All verbal referrals made to any individuals without using the designated referral link from your invitation electronically are invalid.
  • SPEEDHOME is not responsible for incorrect entry or other failures on your part to meet the requirements for qualifying for the referral bonus.
  • This program/promotion is not valid with any other offers/discounts/promotions and is non-transferable.
  • This program/promotion may not be combined with any other referrals program offered by SPEEDHOME.
  •  We reserve the right to:
    • Change or terminate this offer at any time, without notice
    • Limit the amount of bonus/reward you are eligible to receive 
    • Withhold payments of the referral reward in our sole discretion if we deem there has been a misuse of the referral programme, or that it was obtained under fraudulent circumstances, or that any terms of the tenancy agreement signing deal have been violated.
  •  By participating in SPEEDHOME Referral Program, you agree that your participation will conform to the terms and conditions specified herein. 
  • If you are currently participating in the SPEEDHOME referral program and the preceding representations become inaccurate, you agree to immediately inform  SPEEDHOME at [email protected]
  • Furthermore, you hereby agree that SPEEDHOME will have no liability for any cost, expenses or damages caused by your participation in the referral program and that you will indemnify and hold SPEEDHOME harmless against any claims, action, liability, loss, injury, or damage to you or any other person or entity due in whole or in part, directly or indirectly, by reason of your participation in the program/promotion.
  • SPEEDHOME is not responsible for faulty referral links, any error, omission, interruption, defect or delay in transmission, order processing, or communication; technical or mechanical malfunctions, errors in these terms, in any human-processing error; failures of electronic equipment, computer hardware or software; damage to your equipment, computer hardware or software, or inaccurate information, whether caused by equipment, programming, human error, or otherwise.

You can invite as many people as you want!

You will be able to redeem your reward after your tenant or landlord friend has completed signing their digital tenancy agreement  and has transacted through SPEEDHOME, with an Allianz Insurance package being purchased by the landlord through the SPEEDHOME platform. We will then contact you to acquire your bank details and will transfer your reward within 14 working days.

Upon successful referral deal using the correct referral link, we will contact you to acquire your bank details. SPEEDHOME will deposit the money into the referrer’s and referee’s bank account within 14 days upon provision of respective individual bank details via email.It can take 1+ months for a unit to become successfully rented out.

This offer is only valid within 6 months after the done deal date. After that, your referral rewards will expire.

Yes, you can refer 5 times and get RM300 each time you have a successful referral. After this, you will receive RM100 per successful referral. Pretty exciting right?!

Your friends will receive a cash rebate of RM100 reward when they have successfully rented with SPEEDHOME.

A referral qualifies as valid:

  1. If the referrer refers to referee’s new individual accounts with Speedrent Technology Sdn Bhd (“SPEEDHOME”) and the referee has done a deal in 2020 onwards.
  2. Referred friends (referee) must open a SPEEDHOME account using their designated referral link from referrer’s invitation and send chat requests or post property within 6 months of receiving the invitation, and complete the agreement deal and transact with SPEEDHOME.
  3. Referrer and referee must be different people with different bank account details 
  4. Landlord who post property using their referrer’s invitation link must subscribe and buy the Allianz insurance package provided by SPEEDHOME
  5. Referees who renew the tenancy agreement  are not entitled to get the referral bonus.

You’re not entitled to get the referral reward because of certain reasons. The following terms and conditions apply:

  • Your referee has not completed their deal yet with SPEEDHOME. 
  • You refer to yourself or your personal SPEEDHOME account
  • You have used the same bank account details with the referrer/referee. 
  • Your referral has expired after 6 months from the referral date
  • You verbally refer to any individuals without using your designated referral link from your invitation electronically.
  • Your referred friend is an existing SPEEDHOME user who renew their tenancy agreement
  • You post a listing or send a chat request on behalf of the referee and not using the referral link provided by the referrer

They are required to be screened through our Zero Deposit eligibility check, submitting their 3 month’s bank statement, employment/university offer letter and copy of IC/Passport/Visa.

For a landlord referee to be entitled to a referral reward they must rent out a property on our platform above RM500/month and purchase an Allianz Insurance package provided by SPEEDHOME.

For a tenant referee to be entitled to a referral reward they must rent a property using SPEEDHOME above RM500/month and sign our digital tenancy agreement, with their landlord purchasing an Allianz Insurance package provided by SPEEDHOME



No, only deals that take place through the SPEEDHOME platform will make you eligible for rewards. Any deals that take place outside of the platform will not result in you getting a reward and will result in your friend getting banned from SPEEDHOME.

Booking Fee Terms & Condition

The terms and conditions of this Booking Fee Agreement govern your use of the services provided by Speedrent Technology Sdn. Bhd. (Company No: 1176587-M) of A-G-23, Eve Suite, Jalan PJU 1a/41, Ara Damansara, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia (“We” or “Our” or “Us” or “Speedrent” or “SPEEDHOME“), a Malaysian entity, either itself or through its subsidiaries or licensees, via various electronic platforms such as the SPEEDHOME mobile application or any other platforms designated by Us (“Application”).

By using the Application, you are indicating that you have read and understand the terms and conditions herein. If you do not agree with the terms, please do not use this Application. For avoidance of doubt, this Agreement applies to all users of the Application listing a property or finding a property inclusive of homeowners, landlords, property agents and/or tenants.

Booking Fee (or known as Earnest Deposit) is a form of upfront payment to secure your tenancy request for the dedicated property posted on the SPEEDHOME platform. Upon payment of the booking fee made and the tenant has passed checking, the landlord shall agree to reserve the property for 7 days and not to rent the property to other tenants.

The Booking fee shall only be refunded in any of the following conditions:

  1. The payer/tenant who did not pass the SPEEDHOME’s Zero Deposit eligibility check;
  2. When the Landlord cancels the deal or rented out the unit to other tenant;
  3. Landlord increased the mutually agreed rental rate or false advertisement after the payment of booking fee; or
  4. Landlords and tenants cancel the booking or deal within 24 hours after booking is made.

Tenant shall agree that the refund of booking fee shall take up to 3-business days upon refund request emailed to [email protected] with your details such as bank name, bank account holder name, bank account number, email address, mobile number and refund amount.

Upon signing of digital tenancy agreement, the booking fee shall be utilized towards the full payment of the rental invoice which is the first month rental and subscription of tenancy contracting service – SPEEDMANAGE.

Booking fee shall be forfeited in any of the following conditions:

  1. Upon signing of digital tenancy agreement, tenant postponed the tenancy commencement date to a later date without mutual consent by the landlord;
  2. Tenant did not sign the digital tenancy agreement on or before the mutually agreed tenancy commencement date; 
  3. Tenant did not pay the full payment required for vacant possession within the 7-days of the mutually agreed tenancy commencement date; or
  4. Tenant cancelled the deal after 24 hours the booking was paid to SPEEDHOME.
  5. Tenants are required to sign the digital tenancy agreement within three (3) days once the Landlord has sent it to the tenant via speedmanage.com. Failure to do so will result in the forfeiture of the booking fee.
  6. Once both parties have paid the full amount with the agreement signed by both Landlord and Tenant with the LHDN stamping completed, in the event of a cancellation, we will deduct the stamping fee cost from the total refund amount.

The forfeited booking fee will be transferred in full to the landlord.

Note: SPEEDHOME can update these terms and conditions at any time without prior notice. This article will be modified to show the updated Terms & Conditions.

If you have any further questions, feel free to email us at [email protected] or call/WhatsApp us at +60 18 7777 650

Last updated: 8th October 2020

8 thoughts on “Landlord FAQ

  • May 25, 2020 at 9:14 am
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    If landlord is stay in sgpore,then for case the tenant didn’t pay the rental,how landlord make the report

    Reply
    • May 27, 2020 at 3:34 am
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      Dear chan,

      Please inform us if you face any of this issue with our tenant and we will advice accordingly.
      For most situations, you can ask for your representative to lodge. However if your property is KL address you may be able to lodge online.

      Hope that helps “)

      Reply
  • June 6, 2020 at 3:50 am
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    Is tht cover for room Rental? Is Damage claim include wall paint scratch/ dirty or tenant make lot hole in the wall? Furniture broken? Very dirty after move Out? Access card missing? And How about outstanding or utilities?

    Reply
    • June 26, 2020 at 3:35 am
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      Dear Douglas,

      Yes we do cover room for RM500/mo and above. For wall paint and holes we only covered affected areas. Broken Furniture can be claimed up to RM15,000. Access card, cleaning fee, outstanding utilities can be claimed under inconvenience benefits up to RM2000. For more info, visit https://speedhome.com/services/insurance.

      Reply
  • October 4, 2020 at 10:04 pm
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    what is your customer service phone number and working hours for inquiries and claims for Landlord ?

    Please email me speedhome email address that i could email for Allianz insurance premium quotation.
    Thanks.

    Reply
  • October 18, 2020 at 3:19 pm
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    1. Is the digital agreement digitally signed by both landlord and tenant, and without any witness like the physical agreement? If yes, is it legal and recognisable by the court or authorities? Can the tenant dispute against contracting the same thereafter if anything adverse happens?
    2. Can the tenancy be more than 12 months with renewal option within the same agreement (e.g. 2 + 1 year as in many physical agreement)?

    Reply
    • October 19, 2020 at 6:12 am
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      1. Yes, a digitally signed tenancy agreement is legal. The duty stamped copy will be admissible in court under Section 7 of Electronic Commerce Act 2006 and Section 62(2) of Digital Signature Act 1997. Section 7 of Electronic Commerce Act 2006 basically states that an electronic message can be used to express any related communication when it comes to a contract formation. As for Section 62(2) of Digital Signature Act 1997, a document signed with a digital signature is as legally binding as a document signed with a handwritten signature, an affixed thumbprint or any other mark.

      2. Yes. Tenant and landlord can renew the tenancy once the 1-year tenancy ends. We will send a reminder for both parties in the 10th month to ask whether both parties agree to renew the tenancy agreement.

      Reply

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