Tenancy Claims Submission: SPEEDHOME Guide for Landlords
Easy Steps to Submit Your Claim
SPEEDHOME Claim Process
Supporting documents
*No physical documents are required
- Police report
Kindly refer HERE for a police report template.
Your police report should include a list of loss of rental, outstanding utility bills amount and list of damages and stolen items. - Copy of outstanding bills
- Quotation or receipt for each repair or replacement items
- Photos of each damaged item or affected area
At least 3 high-definition (HD), multi-angle photos for each damaged item or area you’re claiming. Include close-ups showing the damage, as well as general views of the item. These photos are required for claims related to damage, malfunctions, and cleanliness issues.
If only one photo is submitted per item and it doesn’t clearly show the damage, further photo submissions may be necessary. - Photos of the unit after the tenant left
- Historical purchase receipt (If unable to provide, please let us have the year of purchase)
For replacement items, if there were no original receipts submitted, there will be 10%-50% uncertainty being applied to the claim amount of respective items as the receipt is crucial for proof of ownership of the items. - Faulty electrical appliances more than RM200.00: Technical report or written statement by technician to clarify 2 issues:
(i) What part of the item was being damaged;
(ii) Why it was damaged or what could be the possible cause of it being damaged.
When to submit your tenancy claims?
- Insurance claims can only begin once the tenant has vacated the property. As soon as it’s empty, we’re good to go!
- Submit your tenancy claims report within 5 days of the incident. Claims submitted after this period will not be processed.
To understand more, kindly reach out to us at [email protected]
Ready to submit claims?
Click the following button to proceed to the claim process.
FAQ‘s
1) Tenant can’t pay due to financial issues – can the landlord claim?
No, unless the tenant abandons the property. Claims can only be submitted after the tenant moves out and required documents are provided.
2) Tenant’s overdue TNB bills – can the landlord claim?
If unpaid bills breach the contract and the tenant moves out, the landlord may claim overdue utility bills.
3) When to submit claim documents?
Within 5 days after the tenant moves out.
4) What if extra time is given to settle payments?
The claim must still be submitted within 5 days of the tenant moving out.
5) Claim for damages not caused by tenant’s malicious act?
No, only malicious acts are claimable
6) Can I claim for repainting costs?
Not if the tenant simply didn’t restore the original color. Claims may apply if repainting is needed due to damages like fire, nailing, or peeling paint.
7) Claimable scenarios:
Content theft by a non-tenant: Yes, under the Household Content section.
Structural damage by a non-tenant: No, not under the Inconvenience Benefit section
8) What if the tenant burns down the house?
Claimable if caused by a malicious act, subject to policy coverage limits.
9) Claim for loss of rent without a police report?
Yes, if the tenant is unemployed, with proof such as a letter from their employer.
10) Loss of rent due to tenant’s mental health issues?
Yes, it’s claimable if the tenant provides medical reports confirming the condition and the extent of the disability.
You may also find the definition of Total Permanent Disability as per below.
11) Is an inventory list enough to prove ownership?
No, original purchase receipts are also required to confirm details and value.
12) Does Allianz apply depreciation for repairs?
Yes, if repairs extend the item’s lifespan.
13) Claiming lost rent during approval wait time:
Unfortunately, no. Most insurance policies do not cover rental income lost while a claim is being reviewed. Claims can take time due to a few reasons, like the need to verify details and gather documentation. Complex cases may take longer to process.
We aim to complete each claim as quickly as possible, and we appreciate your patience and understanding.
14) Can repairs be done before claim approval?
Yes, you can start repairs while waiting for your claim to be approved. However, please note that the insurance may not cover the full repair amount. Approval is based on factors like your policy coverage, depreciation, and damage limits set by the insurance company.
15) Actions SPEEDHOME takes after a claim:
- Tenant’s name blacklisted on SPEEDHOME.
- Malaysian tenants reported to a credit agency, affecting their credit score.
I wish to apply for the insurance
Hi there, the insurance is only apply for landlords ya.
Easy and safe site
Yes, thank you so much!
It would be more attractive when (services includes)
1/. Claims are made a speed home would assist owners with claim reports on a joint inspection.
2/. Assist with minor repairs. Speed home acting as a bridge between owners and tenant and assist rectification or advice owners if repairs are claimable. Especially when agreement extended over a year.
After all Speedhome has already screen the tenants thus how much can they lose providing this simple services.
Hi there, for sure you can reach out to us anytime at [email protected] or 018-7777650 if you have any queries regarding the claiming issue ya
Please take note that I have active insurance cover for this unit with my previous tenant and I do not need to purchase anymore insurance for now
If you have any queries do contact our customer service 🙂
Thank you
Thank you
Thank you.
Thank you
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I have submitted the claims necessary documents for my insurance claim. Please send me update if there’s any missing documents. and progress. TQ
Thank you for submitting your documents! You should be notified by our team should there be any missing documents
It would be great to have 2 things. First, a similar insurance for damage caused by the landlord eg. failing to repair air conditioning for 2 months, or a bedroom ceiling that collapsed onto the bed on 1 May 2021 (5 months ago). Second – I support the suggestion of having a process for getting repairs done for either tenants or landlords that would be a ‘value add’ service that would help both parties.
Thank you for the suggestion and we’re excited to tell you that we have more amazing features that would benefit both landlord and tenants coming to you soon!
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my tenant is going into 3rd year tenancy .so i may not need any insurance plan .
That’s totally fine too, our insurance is optional protection to help you protect your property
Good
Thank you.
Thank you
Thank you
good
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ok
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Allianz should provide a copy of the insurance certificate to the landlord stating the coverage and details.
Hi Badrul, we believe you should receive a copy of the coverage plan once you choose your plan. Let us know if you have never received yours
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ok
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right
Ok good
Ok
Great
Great!
ok, better if speeedhome do the inspection together and hold the landlord’s hand
SPEEDHOME can also conduct the house inspection on behalf of landlords upon request; from inspection to claims process, our team can assist with a step-by-step guide. Do reach out to the SPEEDHOME operation team through the After-sales chat group
Okay
first time used speed home service. seems very practical. Will revisit this terms when my tenant tenancy agreement expired
Insurance company should forward copy of policy to landlord for safe keeping and reference.
Okay
Understand
Ok
ok
Noted.
Ok
Good service, have been using Speedhome service for the past 4 years. This is my 5th year renewal with my tenant.
Ok
Noted
Helpful team
Good service and helpful team.been using speedhome in the pass 5 years
So far So good
Okay
ok
Helpful team
Ok
OK
ok
Good service and helpful team.
Good service and helpful team
Helpful
Good service and helpful team
noted, ok
Simple and efficient services