How do I submit a tenancy claim on SPEEDHOME?
To submit a claim on SPEEDHOME, wait for the Deposit Return Inspection (DRI) at tenancy end, then upload your supporting documents — photos, receipts, and the completed claim form — within 14 days of vacancy confirmation. Submissions after this window may not be considered.
"SPEEDHOME platform records show that, on managed tenancies, first rental default to recovery action averages about 31 days — that is the gap your evidence chain needs to close." — SPEEDHOME operator data, 2026
When the tenancy ends, SPEEDHOME issues the DRI and gives both parties three business days to raise disputes. Once the dispute window closes, SPEEDHOME sends the Deposit Release Instruction (DRI) on the "ordinary administration timeline." Per the SPEEDHOME landlord plans page, if you do not raise a valid dispute, you must apply and release the deposit as directed in the DRI within seven calendar days — failure to do so lets SPEEDHOME set off the unreleased amount against your next payout.
For rent arrears that build up before tenancy end, the recovery gap opens earlier. SPEEDHOME's managed escalation process typically moves to recovery action within about 31 days of a first default — preparing the evidence chain before arrears crystallise is what keeps the eventual claim inside the 14-day window.
What you need before you file: the DRI and your documents
The DRI (Deposit Return Inspection) triggers the claim window. You cannot submit a damage or deduction claim until the DRI is complete — and once it is, you have 14 days.
SPEEDHOME conducts the DRI after the tenant vacates. Both landlord and tenant receive a copy of the report and a three-business-day window to flag disputes. This window is your first line of claim: if you see damage or missing items that do not appear in the DRI, raise them during this dispute window before it closes.
Documents to prepare before the DRI:
| Document | Why it is needed | Tip |
|---|---|---|
| Move-in condition photos (time-stamped) | Baseline to prove damage is tenancy-caused, not pre-existing | Upload to SPEEDHOME dashboard at move-in |
| Move-out condition photos | Direct comparison to move-in state | Take at the DRI appointment |
| Repair or replacement receipts | Quantifies the deduction amount | Keep originals; photos of receipts accepted |
| Utility bills (if arrears) | Supports deduction for unpaid utilities | Screenshot from utility provider portal |
| Rent arrears record | Confirms unpaid-rent deduction amount | SPEEDHOME platform records show payment history |
| Completed claim form | Required to open the claim formally | Provided in the SPEEDHOME landlord dashboard |
What is claimable and what is not
Claimable items are damage or losses beyond fair wear and tear, caused during the tenancy and supported by evidence. General deterioration from normal use is not claimable — and overstating a claim risks rejection of the entire submission.
| Claimable | Not claimable |
|---|---|
| Tenant-caused physical damage to walls, fixtures, or fittings | Fading paint or worn carpet from normal use (fair wear and tear) |
| Missing furniture or appliances listed in the inventory | Items that were already damaged at move-in (baseline photos govern) |
| Verified rent arrears at tenancy end | Prospective / estimated future rent loss |
| Unpaid utility bills attributable to the tenancy period | Bills raised after the tenant vacated |
| Professional cleaning if the unit was left in a soiled state beyond normal | Standard end-of-tenancy cleaning (minor) |
| Lock replacement if keys were not returned | Cosmetic repainting required on a multi-year tenancy (normal wear) |
Without move-in photos, the unit's starting condition is treated as undamaged — and high-value damage claims become very hard to support.
Common reasons claims get reduced or rejected
Most SPEEDHOME claim shortfalls trace back to evidence at the baseline, not at the DRI. The four patterns below account for the majority of partial or rejected submissions on managed tenancies.
| Reason | What SPEEDHOME does | What the landlord can do |
|---|---|---|
| No dated move-in photos | Treats the unit's starting condition as undamaged; high-value damage claims fail | Upload time-stamped move-in photos at Go-Live via the landlord dashboard |
| Self-estimates or quotations, not paid invoices | Counts them as unverified; per the landlord plans page, "Quotations, unpaid invoices, self-estimates, and unperformed works are not payable" | Keep contractor invoices and receipts for the actual repair / replacement |
| Disputes raised without specific reasons or evidence | Treats the dispute as invalid — "A bare disagreement without evidence is not a valid dispute" | Attach dated photos, invoices, or contractor quotes to every dispute entry |
| Items not documented in the tenancy inventory at Go-Live | Excluded from any claim — the tenancy inventory is the binding scope | Confirm the inventory list (with photos) at Go-Live and amend it in writing if anything changes |
The single highest-leverage habit: write down the unit's condition with time-stamped photos on the day the tenant moves in. That one upload is what makes every later claim decidable.
The SPEEDHOME-only angle: managed claims vs. doing it yourself
The key difference between a SPEEDHOME managed tenancy claim and a DIY landlord dispute is that SPEEDHOME holds the evidence chain and runs the adjudication — you do not need to take the tenant to court for the deduction itself.
On a traditional cash-deposit tenancy, if the landlord and tenant dispute a deduction, the landlord must initiate civil-court action to enforce the claim. Malaysia has no dedicated residential tenancy tribunal — disputes go through the ordinary civil courts, with small-claims procedure (no lawyers required) available for amounts up to RM5,000. Larger claims go to the Magistrates' or Sessions Court.
On a SPEEDHOME managed tenancy, the platform adjudicates deposit deductions against the documented baseline. This does not remove legal risk entirely — a tenant can still dispute through the courts — but it shifts the burden of evidence-gathering and first-level adjudication to SPEEDHOME's managed process.
Zero Deposit tenancies work similarly for landlords at claim time, with one distinction: Zero Deposit is a managed rental-risk system, not a financial guarantee product. Cash-deposit and Zero Deposit tenancies follow the same SPEEDHOME claims process; the recovery ceiling depends on plan tier (Standard / Protect / Protect+) — check the current Inconvenience Benefit cap on the SPEEDHOME landlord plans and claims process page. The binding cap is the one stated in your Plan Subscription Confirmation at Go-Live, not a generic number on the blog.
For a full breakdown of what each plan covers and the exact claim steps, see the SPEEDHOME landlord plans and claims process page.
Step-by-step: submitting your claim
From DRI to settlement, the process has six steps. Step 3 is where most claims stall — the 14-day window from vacancy confirmation is strict; late submissions may not be processed.
- Tenancy ends — DRI is issued. SPEEDHOME confirms the tenant has vacated and issues the Deposit Return Inspection report. You receive a copy in your dashboard.
- Three-business-day dispute window opens. Review the DRI report. If damage or missing items are not captured, raise them now in writing via your dashboard. This window closes automatically after three business days.
- Submit your claim within 14 days of vacancy confirmation. Upload photos, receipts, and the completed claim form. The 14-day window is strict — late submissions may not be accepted.
- SPEEDHOME adjudicates. The platform reviews your evidence against the documented baseline. Both parties may be contacted for clarification.
- Deduction decision issued. Approved deductions are noted; disputed amounts may be escalated if either party contests the outcome.
- Settlement released. Per the landlord plans page, if no valid dispute is raised, you must apply and release the deposit as directed in the DRI within seven calendar days; SPEEDHOME sends the DRI on its ordinary administration timeline.
If rent arrears are part of your claim, SPEEDHOME platform records from the payment dashboard serve as the primary evidence — you do not need to produce separate bank statements for rent received on-platform.
Related KB links
For the full claims policy — claimable caps, plan-level differences between Standard, Protect, and Protect+ — see SPEEDHOME landlord plans and claims process. That page is the authoritative reference; this page is your submission guide.
To understand how Zero Deposit works for landlords and what it covers, see How SPEEDHOME works for landlords.
If the claim involves rent arrears and a tenant who will not leave, the lawful recovery route is a written demand followed by court action — a Writ of Possession via the civil courts (Specific Relief Act 1950 s.7(2)). Locking the tenant out or disconnecting water or electricity is not lawful, regardless of the arrears amount. SPEEDHOME's managed escalation process supports the lawful path.
FAQ
How long do I have to submit a claim after the tenancy ends?
You have 14 days from vacancy confirmation to submit your claim documents. Per the SPEEDHOME landlord plans page: "You must submit all supporting documents within 14 days of vacancy confirmation. Claims submitted after this window may not be considered." Prepare your evidence — photos, receipts, and the claim form — before the DRI appointment.
What is the DRI and why does it matter for my claim?
The DRI (Deposit Return Inspection) is SPEEDHOME's post-vacancy inspection that establishes the condition of the unit at tenancy end and triggers the claim window. Both landlord and tenant have three business days after the DRI to raise disputes. Without a DRI, no deduction claim can be opened. The DRI date also starts the 14-day submission clock.
Can I claim for rent arrears through the SPEEDHOME claims process?
Yes — verified rent arrears at tenancy end are a claimable item. SPEEDHOME platform payment records serve as the primary evidence. SPEEDHOME platform records show that first-rental-default to recovery action averages about 31 days — start your evidence chain before the DRI if arrears are the issue.
Does SPEEDHOME's Zero Deposit cover all damage I claim?
Not necessarily — Zero Deposit is a managed rental-risk system, not a financial guarantee product. Cash-deposit and Zero Deposit tenancies follow the same SPEEDHOME claims process; the recovery ceiling depends on plan tier (Standard / Protect / Protect+) — check the current limits on the landlord plans page. In rare cases of severe end-of-tenancy damage the recoverable amount can be limited; the binding cap is the one in your Plan Subscription Confirmation at Go-Live.
What if the tenant disputes my deduction?
Both parties have a three-business-day window after the DRI to raise disputes, and SPEEDHOME adjudicates against the documented baseline. If the dispute cannot be resolved at the platform level, either party may escalate through the ordinary civil courts. Malaysia has no dedicated residential tenancy tribunal — small-claims procedure (up to RM5,000, no lawyers required) is available at the Magistrates' Court; larger claims go to the Magistrates' or Sessions Court.
Who is the contracting party on my SPEEDHOME tenancy agreement?
SPEEDHOME PROPERTY SDN. BHD. (Registration No. 1683910-A) is the Master Tenant and the contracting party on the tenancy documents. SPEEDRENT TECHNOLOGY SDN. BHD. (Registration No. 1176587-M) is the platform operator and is not a party to the tenancy agreement.